Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,012 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,012 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They told me my door number and my name don’t much even so I had a Proof of address took my deposit and they say they will Refunded in 30 days Which is I borrow that money to pay my deposit”

Helpful Report

Posted 4 years ago

Hi Jargos, Thanks for leaving your feedback. We're struggling to fully understand your query unfortunately. It sounds like your insurer is requesting further documentation to support your policy. If you require further assistance with this, please get in touch with us directly. We can be contacted by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“cant be leave quote could change so much with in a week”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We're very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer's prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I have a policy from you regarding £250.00 no claims bonus my Insurance is now paying out. When do your company pay the £250.00? Please let me know Thank you Ray Poyser”

Helpful Report

Posted 4 years ago

Hi Raymond, Thanks for leaving your feedback. You can make a claim on your excess protection cover here: https://www.excessclaim.co.uk. The scheme code you need to enter is 10536, and your excess protection policy number, which you will find on your schedule of insurance. Also the claims team can be contacted on 0330 123 3540, Monday to Friday between 9am and 5pm. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I eventually got onto the Hasting direct site which at the would not take my card, then after a long time on the phone was told they would not take payment over the phone. I am stillnot insured.”

Helpful Report

Posted 4 years ago

Hi Mick, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“As an pensioner who isn’t au-fait with computers, I would like to speak to someone. I realise that these are difficult times but that doesn’t help me. No insurance and need the car as my partner has dementia”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. Please dont worry you can always contact us for any support when using GoCompare.com and we can talk you through anything you need assistance with. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I could not speak to anybody over the phone .No company that you recomended .So my wife used esure the company she uses for her car. Thank you”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review. We're sorry that you were unable to contact the insurers to discuss the policy. Due to the current situation, staff levels can be low and call volume high. You can call us on 01633 654 019, Monday to Friday between 9am and 5.30pm or email us at customerservices@gocompare.com. Thanks, Samantha.

Posted 4 years ago

“Not the best deal anymore on the market as it used to be, plus my searches are dissipated after 10 search without any notice, used to be a warning ones I i have had to searches to remove one of the old one, so the new features are a big booo. sorry guys you lost one of your customer from the previous years. I hope you will restore the site as it used to be and get a better deals as it is now days.”

Helpful Report

Posted 4 years ago

Hello Vince, Thanks for leaving a review. We're sorry that we couldn't provide you with the best deal this time around but as the comparison service and not the insurer we have no bearing on the prices returned to you. Our system will only allow you to have a set amount of quotations displayed, as the quotation returned are based on real time pricing, the previous quotes are no longer valid. If you would like to discuss this further you can call us on 01633 654 019, Monday to Friday between 9am and 5.30pm or email us at customerservices@gocompare.com, we will look into this for you. We hope to hear from you soon. Samantha.

Posted 4 years ago

“Couldn't get very far with my application, I wanted to purchase but the website must have frozen as I couldn't purchase my chosen insurance”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review and please accept our apologies for the inconvenience caused. If you could call us on 01633 654 019, Monday to Friday between 9am and 5.30pm or email us at customerservices@gocompare.com, we will look into this for you. We hope to hear from you soon. Samantha.

Posted 4 years ago

“I Tried to buy a policy through Hastings Direct, but couldn't complete the purchase. I emailed GoCompare and didn't receive a reply.”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review and please accept our apologies for the inconvenience caused. We are experiencing delays responding to emails at the moment. If you could call us on 01633 654 019, Monday to Friday between 9am and 5.30pm or email us at customerservices@gocompare.com, we will look into this for you. We hope to hear from you soon. Samantha.

Posted 4 years ago

“I went through Quidco for cashback. When it went through to Go Compare it was acknowledged this. I normally get notification from Quidco and haven't. I've got a feeling I won't get the cashback. Be careful.”

Helpful Report

Posted 4 years ago

“go to insure and prices almost double NOT HAPPY never again with you”

Helpful Report

Posted 4 years ago

“i tried to pay twice Hastings direct But despite inputting info correctly both times declined Although I had enough money to pay”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Poor quote,different from original”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. Just so you know, GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Can you please get in touch with us directly to discuss this further, we would like some more information regarding your quote increasing. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“One minute one price the next minute another. Really bad service. Managed to ring another company saved £49.50. Better deal elsewhere, shop around its always worth investigating.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. Just so you are aware, GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. If you would like us to look into this further, please get in touch with us directly on the below details. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“We can’t get insured all companies don’t take new policies over phone or wedsite”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. Unfortunately, due to the very extenuating circumstances resulting from the Coronavirus outbreak, some insurers have been experiencing difficulties in being able to speak to all customers. They are taking steps to try and remedy this, but as I’m sure you will appreciate, this is a very fast moving situation and it is proving to be challenging. Please get in touch with us on the below details and we can look into this further as the insurer should be able to accept new policies online if they cant over the phone. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“At least your quotes gave me good laugh in these sad times.”

Helpful Report

Posted 4 years ago

Hi Keith, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“too expensive”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Very crappy. Poor design. Some forms just don’t work, cannot be submitted and there’s no error on page.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately, if you try returning to the website you should not have the same issue. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. However, please feel free to get in touch with us directly to look into this further if you continue to have the issue. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“You lost me the minute i started filling out my details for car insurance and you asked me a question on whether is was ‘Thatcham level 1 with or without immobiliser.. to be honest does anybody know... I jumped to another site and found my car insurance no problem and they certainly weren’t stupid enough to include that question.. bad business on your behalf.. I’d hate to think how many people just like me have avoided your comparison website because of it.”

Helpful Report

Posted 4 years ago

Hi Mike, Thanks for leaving your feedback. We're sorry to hear you found our quote journey difficult to complete. In order for the insurers on our panel to return an accurate quote to you it's important we obtain accurate information from you. In the future please don't hesitate to get in touch with us whilst you are on the site and we can talk you through obtaining your quote. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Awful company”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. Unfortunately we're having some difficulty understanding your query fully. Can you please send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

Go.compare.com is rated 4.6 based on 39,012 reviews