Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,013 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had van quote which changed when diverted to Insurers due to limitations of app”

Helpful Report

Posted 5 years ago

Hi Nigel, We're sorry to hear that your price increased. Insurance providers use real-time pricing, meaning prices are only guaranteed at the time of the quote. Your quotes may change if you return to buy later. We display the following message on your saved quotes page and we're sorry on this occasion, the price had increased when you returned to buy a policy: As some insurance providers use real-time pricing your quotes may change if you return to buy later. We would like to look into this further, if you can call us on 01633 654 019 Mon - Fri 9am - 5:30pm or email us at customerservices@gocompare.com Many thanks, Imelda

Posted 5 years ago

“this is not about go compare per se, however, it is about one of your offers - the AA, whose quote doubled after I had completed the details, so if this is what's going to happen, ill just go with the same insurance provider I had last year which is £100 cheaper than the aa. Very disappointing. Please do not send me any more texts or emails. BY the way, the opt out link on cell doesn't work, it just takes you to your page, not an opt out page, another no no for me. thank you”

Helpful Report

Posted 5 years ago

Hi Patricia, Thanks for leaving your review for us. We're sorry to hear about your experience, and I'll email you directly to see if we can assist further. If you would like to discuss this, you can contact us by emailing customerservices@gocompare.com or calling 01633 654 019. We are open Monday to Friday between 09:00 and 17:30. Regards, James

Posted 5 years ago

“price was to expensive”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you would like to discuss this, you can contact us by emailing customerservices@gocompare.com or calling 01633 654 019. We are open Monday to Friday between 09:00 and 17:30. Regards, Dan.

Posted 5 years ago

“paid online£80 plus recived a phone call increased to 150 £.spent loads of time on phone to sortit out. I would appreciate you comments and will not use you again unless you reply with your comments not your explination as I dont think you know what went wrong but poss stop it happening again if you don't reply why ask me ??”

Helpful Report

Posted 5 years ago

Hello, Thanks for taking the time to leave a review. We will contact you via email to discuss any issues you have encountered whilst using our service. Regards, Dan.

Posted 5 years ago

“Not very competitive prices”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that we did not provide you the most competitive quote on this occasion. Please note, that we are a comparison service and not an insurer so we don't provide and have no bearing on the quotations provided to you. These are obtained from the insurance companies based on the risk presented via the information entered on our quote form. If you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Went through topcashback and bought a car insurance policy but the £35 cash back not yet coughed up.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Top Cashback can take up to 120 - 150 days to confirm the purchase and credit the cashback into your Top Cashback account. Please let us know if there are any issues following this timescale. If you require any further assistance, please let us know by calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. We also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Regards, Tom. GoCompare.

Posted 5 years ago

“because all the time i put i want protetted no clams and leagal fees the price goes up then you go back and the price back to where it was so nothing but stress so im not going to bother i will stick to what i have got”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your review for us. We're sorry to hear that you're having trouble obtaining a quote through our site. I'll email you directly to see if we can help, but int he meantime we're available to speak with on the phone to give you a hand Monday - Friday, 9am - 5.30pm. You can reach us on 01633 654019. Many thanks, James GoCompare

Posted 5 years ago

“Found nothing for me suitable? Other comparison site was fantastic”

Helpful Report

Posted 5 years ago

Hi Mark, GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you have any further queries please let us know via email to customerservices@gocompare.com , or by calling us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Have a nice day! Imelda

Posted 5 years ago

“Quote given on gocompare site was not the same price when directed to insurers site. Important information, which was input correctly on gocompare site, was not transfered to insurers site eg. Reg no of car, endorsements and points. This gave a gave a different price on insurers site when correct information was entered. Thought I was getting a good deal but in reality this was not the case. Very misleading. Good job I checked details on insurers site before taking out the policy. It could have invalidated my policy. Not very impressed at all!!!”

Helpful Report

Posted 5 years ago

Hi Raj, Thanks for leaving your feedback. We're sorry to hear you did not find our website useful when looking to obtain car insurance. Unfortunately this would be an error on the insurers system not pulling the quote details through accurately from GoCompare.com. However, we understand this is not ideal, we hope going forward you continue to use GoCompare in your search for issuance. If you wish to provide us more information to go along with your query or need to contact us, you can do so by calling us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Regards. Tom, GoCompare.

Posted 5 years ago

“Had several quotes and tried to purchase one of them. When I eventually got to the payment page the quote was suddenly not available. I was invited to go through the process again only to find no quote available. Getting back to the original quote was not possible and there are multiple barriers to using go compare.”

Helpful Report

Posted 5 years ago

Hi Joseph, Thanks for leaving your feedback. We're sorry to hear you had difficulty using the GoCompare website when trying to purchase your policy. We are not aware of any issues that may have caused this error, so if you return to our website and try to login again you should not have any more problems. If you require any further assistance, please let us know by calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom, GoCompare.

Posted 5 years ago

“Insurance company never got back to me un liklely to recommend”

Helpful Report

Posted 5 years ago

Hi David, Thanks for getting in touch with us. We were happy to help you find the right insurance. If you’d like to purchase a policy, you would need to follow these simple steps - - Go to www.gocompare.com - Click on ‘My account’ or 'Login' - Sign in to your GoCompare account - Click ‘View prices’, to see your results page - Click ‘Continue’ next to the insurance policy you would like to purchase - To buy the policy online, click ‘Proceed to site’ - To purchase the policy over the phone, select ‘Click to call’. The insurer’s contact number and your quote reference number will appear If you need any further help purchasing your policy, you can email customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon-Fri between 09:00 and 17:30. Thanks, Dan.

Posted 5 years ago

“Prices far too high. Too many extras added on , so inflating the premiums.”

Helpful Report

Posted 5 years ago

“Prices far too high. Too many extras added on , so inflating the premiums.”

Helpful Report

Posted 5 years ago

Hi, Thanks for getting in touch. Expensive insurance quotes? That’s not what we like to hear! GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. As insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Thanks for contacting GoCompare, if you need any further help you can call us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Also, did you know we also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Regards, Tom, GoCompare.

Posted 5 years ago

“Go Compare stated on quote page that 'All' extra Insurance were offered i.e. 'Personal Accident', but after purchasing the car ins policy it was not”

Helpful Report

Posted 5 years ago

“Sorry but from the 2 quotes to acceptance, the price increaded when trying to book by over £100”

Helpful Report

Posted 5 years ago

Hello, Thanks for taking the time to leave a review. Using your email address, we are unable to locate an account for you. It may be possible that you have used another email address on our website. If you would like to discuss this issue, please email us at customerservices@gocompare.com or call 01633 654 019. We are open Monday to Friday between 09:00 and 17:30. Regards, Dan.

Posted 5 years ago

“I obtained a quote from the site and then couldn’t actually go on to obtain the insurance I was seeking”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that you have had this experience following your visit to GoCompare. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, James

Posted 5 years ago

“Waste of my time on this occasion as the cheapest quotes were surprisingly still much more expensive than my current renewal”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. As we are a comparison service and not an insurer we have no bearing on the premiums returned to you were afraid. These are obtained from the insurers on our panel, based on the information you have entered to obtain the quote. We're sorry we were not the most competitive for you on this occasion but please keep us in mind for future comparisons. If you would like to discuss this further, you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Changed to private number plate which hasn’t been recognised by the website although fully updated on DVLA waited four days still not recognised gave up”

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Posted 5 years ago

“Expensive”

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Posted 5 years ago

Hi Cian, Thanks for leaving a review. GoCompare are a comparison site and not an insurer therefore, we don't create the premiums returned to you following the quotation process. This is sent to us by the partners on our panel, based on the information you have entered on our quote form, we have no bearing on this we're afraid. If you would like to discuss this further you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“it would be good if the price quoted was the price you pay.”

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Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,013 reviews