Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,012 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,012 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

Write Your review

Tell us how Go.compare.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhelpful the person a woman I spoke to on the phone was very rude I told her I wanted to ensure my car I needed to ask one question she refused to answer my question very rude an unhelpful.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you had this experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Stop disseminating web site visitors to other service providers. I had a very weak experience as a result. The actual web site go compare and a subscriber sterling insurance did well.”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“The most expensive company around why u say on it adverts cant be beaten on quites just lies”

Helpful Report

Posted 4 years ago

Hi Shaun, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“The company Go compare found took my money and I have not heard a thing from them since. Very worried !!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review, we are sorry to hear this. We would love to discuss this further with you to offer further assistance. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“No matter how often I receive a quote every time I press the link it takes me to more expensive quotes. I can press it instantly on receiving the quote but always it’s more expensive. Waste of my time. Don’t trust them at all”

Helpful Report

Posted 4 years ago

Hello Adrienne, Thanks for leaving a review, we are sorry to hear this. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“All iam trying to get is a qoute for combined van and car insurance. In other words i own a van which is isured,i have now bought a car,so i now own a a van and a car,the van is insurd but the car isnt.Ok now i would like to insure the van and car on the same policy,i know crazy. But yourselfs and every other company out there cannot it seems are not able to get there heads around what iam asking for.Unbeliveable.”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review. Unfortunately, we don't have the facility to compare multiple product quotations at the moment. You can obtain a quote for your Van and Car separately but I understand that this is not what you were requesting. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Uncompetitive no savings at all”

Helpful Report

Posted 4 years ago

Hi Stanley, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them. Prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Said get a email about excess when bought still not had one about it”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review. This usually takes around 24 hours but you can access this on your GoCompare account under the free excess protection tab. If you have difficulty with this just email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm and we will assist you further. Many Thanks, Samantha.

Posted 4 years ago

“What is the point of making a password when the first time you use it your told it is wrong,I am trying to log in and this is all it keeps telling me.Useless”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review, we are sorry to hear that you are having this difficulty when trying to access your account. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“What is the point of making a password when the first time you use it your told it is wrong,I am trying to log in and this is all it keeps telling me.Useless”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that your having this difficulty. The password is case sensitive, so if you have used a capital letter anywhere in your password you would need to replicate that alternatively, there is a 'forgotten my password' option where you can reset this. If you are still having difficulty with it you can email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm and we will assist you further. Many Thanks, Samantha.

Posted 4 years ago

“Hi guys, i'm sorry to say you are just like the rest. No ins Co ask's for a driver's background, ins is quote's are calculated on age, and post code, which is totally unfair, ill tell you why. Yes, i'm 77 years old, but, i'm a retired long distance lorry driver, i passed my HGV test in 1062, 6 years in the Army, and on leaving the army in 1967, i went on the road. I have a clean driving, proof of my 10 years NCB, i also passed a defensive driving with the Police, not in a car, defensive driving with a HGV. But the certificate was lost through moving house, But, as i have said, no ins Co ask's these questions, so that is why you give you a score of 1, if there was a O box, i would click it. Regards,,,Peter cafferty”

Helpful Report

Posted 4 years ago

Hi Peter, Thanks for leaving a review, we're sorry that you feel this way. Rating factors can include age and location however, driving experience is also taken into consideration in the form of how long you have held your licence, if you have made any claims and the type of vehicle you are driving. There are many other factors which may be considered too. Please note Peter, that as a comparison service these prices are not determined by us and we have no bearing on them. They are from each insurance provider based on the information presented to them. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“I find the add to be very annoying and turn it off the moment It is shown!”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. We're sorry you don't like our ad's, and feel the need to turn the television over. We appritiate your feedback on this and will be sure to send this over to the relevant team. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Terrible experience when taking out a new policy wrong policy start date entered online cut of twice when on phone”

Helpful Report

Posted 4 years ago

Hi Kirk, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you and investigate what happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“I was offered free excess cover but am unable to activate it online.”

Helpful Report

Posted 4 years ago

Hi Marianne, Thanks for leaving a review. To activate your free excess cover, simply follow the below steps: Go to www.GoCompare.com. Log in to the correct account. Select the 'Free excess protection cover' tab at the top of the screen or after pressing the silhouette of the head and shoulders in the top right. Select the policy you have purchased or the 'Complete the form manually' link. Check that the redemption form is completed accurately. Choose how you would like the documents to be sent (Email/Post). Receive your documents via email in 48 hours or post in 5 - 10 days. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“I have paid for an insurance from this website now I’m calling I get no response at all.”

Helpful Report

Posted 4 years ago

Hello Amir, Thanks for leaving a review, we are sorry to hear this. We would love to discuss this with you If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“I have paid for an insurance from this website now I’m calling I get no response at all.”

Helpful Report

Posted 4 years ago

“I have paid for an insurance from this website now I’m calling I get no response at all.”

Helpful Report

Posted 4 years ago

“I have paid for an insurance from this website now I’m calling I get no response at all.”

Helpful Report

Posted 4 years ago

“I received an email on 27 June advising my car insurance was due for renewal that day - it wasn’t it was due 23 July. Wrong date and information given which nearly cost me cancellation fees on my old policy. Very dissatisfied”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. The email you have received has been pre generated from the system based on details you have previously entered for a quote. If you return to your GoCompare account and delete the quotations for the vehicles, this will prevent any further emails for those vehicle being issued to you. Alternatively we can unsubscribe your account from our marketing distribution list, please let us know and we will be more than happy to. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I dont want money takin out my bank until July 7 the day my insurance expires so i'm not going to press Agree and pay so i wont take cover with you. Ken.”

Helpful Report

Posted 4 years ago

Hi Ken, As a comparison service and not an insurer we don't have any dealings with the payment side of insurance. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm so we can discuss this further with you that would be great. Many Thanks, Samantha.

Posted 4 years ago

Go.compare.com is rated 4.6 based on 39,012 reviews