Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,018 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 17th April 2025

Elisa Griffin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything”

Helpful Report

Posted 5 years ago

Hi Les, Thanks for leaving your review about us. We're sorry to hear that it sounds like you've had some trouble when using our site. I'll email you directly to see if there's anything we can help with in particular. In the meantime, feel free to contact us on 01633 654019. We’re open Monday to Friday between 09:00 and 17:30. We also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Many thanks, James GoCompare

Posted 5 years ago

“someone was supposed to get back to me and they havent. Still waiting”

Helpful Report

Posted 5 years ago

“Could not get through on activation pool took 45 min to try and get through on phone 01302 554016 no response on live chat line E/mail sent to me saying welcome tried e/mail number On bottom came back unable To deliver not happy”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We believe you are refering to a specific insurer as this is not our process however, I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Couldn’t buy insurance as the website wouldn’t let me. Had to complain and call go compare.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We apologise for this journey. We have been experiencing technical difficulties, but these have been raised to our IT department. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Wasting time I cannot go through”

Helpful Report

Posted 5 years ago

Hello Nachawati, Thanks for getting in touch. We're sorry if you felt our online process was extensive. All our questions are based on what information our insurers require in order to provide you with an accurate quotation. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Didn’t receive a call back to sort out payment for insurance 4/11/19 needed”

Helpful Report

Posted 5 years ago

Hello Graeme, Thanks for leaving a review. We here at GoCompare are the comparison service and not the insurer therefore, we would not take payment from you. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“system OK until you try to transfer to individual ins companies then it crshes every time.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We were aware of an issue regarding this but this was raised with the IT department who quickly resolved the issue. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Prices advertised bore no resemblance to an actual quote which increased 400% I have stayed with LV which only increased by £40 this year to just on £400 As opposed to £800 quoted on this site for the same cover”

Helpful Report

Posted 5 years ago

Hello Peter, Thanks for leaving a review. We're sorry to hear that you were having trouble with the prices when searching for a quote using our site. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Thanks, James GoCompare

Posted 5 years ago

Helpful Report

Posted 5 years ago

“The price of the quote and the unfair way my no claims were not recognised.”

Helpful Report

Posted 5 years ago

Hello John, Thanks for leaving a review. We're sorry you are not happy with the journey you had with GoCompare.com on this occasion. Please note as we are a comparison service and not an insurer we have no bearing on the prices returned to you. We are unaware of the situation surrounding your No Claims Bonus however, a No Claims Bonus for a Van policy must be earned in the UK on a private policy, dated within 2 years and any other specific categories advised by the insurer directly. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“There is no customer service for quote me happy insurance company the speak to someone to pay and the Webb side were not let to pay disappointed”

Helpful Report

Posted 5 years ago

“I couldn't complete my purchase as I was randomly chosen to call the insurance company the next day to complete my cover. But it would take 24 hours for the company to verify the quote. I lost out on the promotion £250 refunded excess cover. I had to phone the company direct and actually my quote was lower.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. You should be able to click through to all the insurance companies to make a purchase as we are an online company, we apologise if this was not the case. To confirm, even if you had made the purchase over the phone using our quote reference, you would have still qualified for our reward. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I cannot actually buy the policy each time I attempt to it just stops.”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave us a review. We're sorry to hear you've not been able to complete your quote online. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many thanks, James

Posted 5 years ago

“filled everything in and got to the last part to pay and the sites weren't available. .Wanted me to phone some brokers...and probably wanted to extract even more money from me.. You and all theses insurance companies are rip off merchants.. we have to have vehicle insurance by law...this enables Insurance companies to think of a figure, double it then add an extra nought.. Doesn't seem to matter how much No Claims one has the prices increase yearly by 20-25%. Nice little earners for the top dogs. Once again Joe Public has to pay exorbitant insurance rate increases”

Helpful Report

Posted 5 years ago

Hello Bill, Thanks for leaving a review. We're sorry that there was an issue with the partners website when you were trying to purchase but please note that this was in no way intentional to cause an increase in price, by any means. The price of the premium is determine by the insurers directly based on the risk details and we here at GoCompare have no bearing on this. We hope we have cleared this up for you Bill, but if there is anything else we can assist you with please feel free to email us at customerservices@gocompare.com or call us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“The quotes you are given give you false hope. When you go to the insurance sites there are lots of extras you add to your quotes making them uncompetitive.”

Helpful Report

Posted 5 years ago

“I wasnt impressed when applying for car insurance on this site to find there where no companies that would provide insurance cover for me. I had to go to another website to get car insurance online.”

Helpful Report

Posted 5 years ago

Hello, Thanks for taking the time to leave a review. We understand that you have been unable to produce any quotes following your visit to our website. Our aim is to find you the right insurance, due to this we are not always able to produce a quote. This could be due to a variety of reasons, however in this instance we are unable to provide any further information. Please accept our apologies for any inconvenience this may have caused you. Regards, Dan.

Posted 5 years ago

“No phone number - won’t let you register your excess cover - absolute rubbish!”

Helpful Report

Posted 5 years ago

Hello, Thanks for getting in touch. We're sorry you are having difficulty with trying to redeem your free excess protection reward. We will email you regarding this however, if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Misleading information”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that you felt some information was misleading, we'd love to hear from you, so you can expand on this and we can have the opportunity to clarify the situation. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“At the moment that’s how I feel, one star rating. I’ve gone on my saga quote from you, all through the details and then they say my quote is from the wrong date a day early, and want another £50 more, same with Churchill said it was a Manuel and not auto and wanted more money, though would still like to go through you Free excess etc etc. Will have a cup of tea and start again.”

Helpful Report

Posted 5 years ago

Hello Jonathan, Thanks for leaving a review. The prices displayed on our site are based on real time pricing which means, if you return at a later time the price is subject to change. We're sorry if this caused you any inconvenience. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I brought my motorbike insurance through your website and now lexham insurance wants to charge me more money because they got some dates wrong. which is very unfair because I put the right dates on your website. I try to chase on my details but no even the cote I did is there... Very dodgy...”

Helpful Report

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,018 reviews