Gogoprint Singapore Reviews

Name: Gogoprint Singapore
Rating: 3.28

3.3 Rating 92 Reviews

59 %

of reviewers recommend Gogoprint Singapore

Company Reviews

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Metrics

3.3

Based on 92 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours

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Phone:

+6531593042

Email:

info@gogoprint.sg

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Gogoprint Singapore 1 star review on 15th January 2025

Anonymous // 01/01/2019

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“Website was easy to use, the prices are super reasonable and the end product was great. Thanks!”

Helpful Report

Posted 3 years ago

“Pay for their design, came out worst than their existing templates. I've to give them my design. So what's the design fee I paid for. Their order platform also confusing. Keep asking me top up money coz my order didn't cover this and that. Feeling I was tricked and cheated by their published commitments. Don't feel like continue my order when met with lousy supplier.”

Helpful Report

Posted 3 years ago

“Order No.: OR232112110026 OR232112109745 Since last week, I have contacted you guys 6 times regarding an existing order. After every single round of conversation, your agent forcefully went against my instructions despite me saying "No, No, No" non-stop on the phone. I told your agent to NOT re-create an order, she anyhow did it without informing me, only to be found days later; I said keep everything the same except for the varnish, someone changed the round corner to no round corner; I said proceed to print immediately, you guys came up with me again hours later to tell me there's resolution issue with the file, by the time it's already too late and I don't need it anymore. I made 3 phone calls this afternoon before 1pm to emphasize on the cancelation of the order and request of refund, as one of your agents refused to listen and hung me up on the phone (seriously, how dare you?), your customer service confirmed the message and said you guys will get back to me shortly on the cancellation. I waited for hours and guess fuckin what, I got a call later near 6pm telling me that the printing was finished. Why would you still proceed to print when I have been refusing it so many times via calls and emails? I have already ordered it from another company anyway. Is it so bloody hard to follow simple instructions? What part of "No" is that hard to understand? If you can't do the job according to the customer's instruction then don't fuckin do it, no one asked you to! I demand the payment to be refunded immediately. And the email of formal cancellation which is long overdue.”

Helpful Report

Posted 3 years ago

“I was extremely satisfied with the professionalism, positive attitude, quality and affordability of Gogoprint products. Congratulations on your excellent work!!”

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Posted 3 years ago

“good quality and fast printing. affordable as well :)”

Helpful Report

Posted 3 years ago

“Great quality with various options to choose from, easy and fast process. I am looking forward for my next. Thank you Gogoprint for an awesome service!”

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Posted 3 years ago

“This is my first time using a professional software to design my artwork. Gogoprint has provided me with support and advices to amend my artwork to fit into the requirement required for printing. It was a long 3 days with many communication done via the Whatsapp. But Gogoprint was patient in advising.”

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Posted 3 years ago

“I like the quality of print and customer service of Gogoprint. The pricing point is unbeatable.”

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Posted 3 years ago

“I was extremely impressed with the entire experience end-to-end. The website is very easy to use, and the transparency from order creation to delivery was really good. I was also extremely pleased with the product when it was delivered, as to be perfectly honest, I wasn't expecting such high-quality for the low cost. Thoroughly recommend.”

Helpful Report

Posted 3 years ago

“Fast and friendly, they were also very patient to guide me through the submission of the files.”

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Posted 3 years ago

“Convenient interface, Smooth operations, Fast delivery, All for reasonable prices!!”

Helpful Report

Posted 3 years ago

“Bad print quality despite my pdf image artwork submission being more than 300dpi. The printed colours near the edges of has a bluish hue and appears cloudy/pixelated (signs of printer output gone bad without quality control). Spoke to customer service representative, provided evidence of the issue (see images attached), was assured that I will get an answer the next day. Its more than a week now and all I got was a patronizing reply. If this is the usual print quality from gogoprint, so be it, but please least recognize the issue at hand and provide a prompt reply to your customer - don't leave things hanging. I have gotten my cards from another vendor. I hope to get a refund from this. My order is OR022104093092”

Helpful Report

Posted 3 years ago

“Gogoprint is simply amazing. Quality at affordable prices and sharp delivery.”

Helpful Report

Posted 4 years ago

“Gogoprint checked back with me for some of the details before proceeding to the final print. The finishing and delivery are just as great.”

Helpful Report

Posted 4 years ago

“Fuss free and realiable. Shipping and turn around is fast too.”

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Posted 4 years ago

“2nd time ordering from them. Shipping is fast and printing is nice. Jus abit of hiccup in the 2nd time as they send us 42 pcs of posters instead of what we ordered 50pcs. Replacement is done promptly.”

Helpful Report

Posted 4 years ago

“Affordable price; even cheaper if you can wait; ordered 50 pieces of postcard; delivered on time. Clear instructions on how to submit soft copy; wysiwyg result; locally based in Singapore.”

Helpful Report

Posted 4 years ago

“Received the itouch damaged on 1/12/21, immediately send email to correct the issue. Received a response 7 days later requesting better photos of damage. Immediately responded with more photos on 1/20/21, did not get response. Followed up with email asking if the photos were better on 2/2/21. No response from company issue not resolved.”

Helpful Report

Posted 4 years ago

Dear J. Nichols, We are sorry to hear that. Would you mind sending us your order number and we will contact you shortly? Thank you. Best regards, Gogoprint Team

Posted 4 years ago

“The service has deteriorated. Did everything as told by 1pm Monday to ensure Wednesday delivery and yet its not promised and email sent to me that it will be sent on Thursday. So, take the money first, over promise and then under deliver. I have used this service for so many years and I am terribly disappointed in them and I will never use them again. Unreliable, dishonest and absolutely terrible customer service.”

Helpful Report

Posted 4 years ago

Dear Hayati, We really apologize that the experience you're receiving is not good, understand this can be frustrating. Please be aware that our team has made all their possible to satisfy your expectations, to expedite your order before the time planned but due to high volume, unfortunately, we couldn't. We will contact you very soon to offer you a compensation for this unfortunate situation. Best regards, Gogoprint Team

Posted 4 years ago

“I have placed my first order on the 09.10.2019. Printing quality is slightly below average, and the wording was slightly cut off at the corner. I thought it is a small issue and accept it (give and take). I have placed an additional 3 orders of total $200 for 900pcs of name card in Oct 2020. I have chosen a Translucent Name Card Printing Services - one side full colour and another side with a “print” to enhance the front white wordings since it is a transparent card). The 1st order was printed wrongly - one sided printing without white wording enhance. Took pictures and explained via email and the ordered was then being replaced. The same mistake occurred on the 2nd and 3rd orders. Pictures are also taken and explained via email. But this time, they claimed that the enhancement of the wording (which I have paid extra for) has been done on just one side, the same side of the card when printing of the name is done. This does not tally with what has been mentioned on their website and the name card designer that I have spoken with. I find that this is not acceptable and their way of handling the situation has caused frustration and they are not very professional. The last communication with them on this issue was last Friday which I have feedback with photos including the photo of the correst replacement name card for 1st order. Till today Tuesday evening, no one have contact me via email or phone. This have given me a thought that Gogoprint.sg might want to ignore this and not wanting to proceed with replacement. In term of handing the situation, the customer service (who is the same person that handle my 1st order) seems to be finding ways not to accept that the 2nd and 3rd order are wrong. Quality of the printing can be average, but I feel that if there is a mistake in the order, be good enough to correct it. Making different claims or finding way to cover or ignore this does not really help both parties. I feel I am being cheated and I thought it is good to share my experience. Delivery is fast as they courier the namecards from Malaysia KL.”

Helpful Report

Posted 4 years ago

Dear Howard, We apologize that the experience you're receiving is not good, understand this can be frustrating. I can assure you our team is working on your two orders in order to fix this as soon as possible and to be sure the reprint will satisfy your expectations. You will be contacted by this end of day at the latest. Best regards, Gogoprint Team

Posted 4 years ago

Gogoprint Singapore is rated 3.3 based on 92 reviews