Gogoprint Singapore Reviews

Name: Gogoprint Singapore
Rating: 3.28

3.3 Rating 92 Reviews

59 %

of reviewers recommend Gogoprint Singapore

Company Reviews

Questions

Metrics

3.3

Based on 92 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours

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Phone:

+6531593042

Email:

info@gogoprint.sg

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Gogoprint Singapore 1 star review on 15th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my business cards 2 weeks in advanced. Told customer service that i had a flight on 12 Apr and they told me they will deliver by 11 Apr. I'm now overseas attending several business meetings with NO business card.”

Helpful Report

Posted 1 week ago

“Very bad experience Paid up last year for sngbsk orintong -stated it’ll ready by 13/1/25. Called and called turn they say only on 28/1/25- on CNY itself. They are refusing to refund us the $800 dollars for doing nothing so far. Disappointingly dishonest business practice. Most responsible printers will contact us to highlight this issue as it’s angbao printing. Now we can’t give to our customers. So embarrassing . Will tell all our friends to avoid this sleazy company.”

Helpful Report

Posted 3 months ago

“Very bad service. Ordered some business card and heard nothing by the date they were supposed to deliver. Contacted them and they said "we reached out to you via email there is a problem with the sizing" (n.b. they didn't, no email even in spams). Turns out if took 2 min for them to resize it, they did and then refused to expedite it to match a deadline that would allow me to get it on time despite it being doable unless i'd pay for it. I proposed to come pick it up at their shop to save time but they are apparently not even based in Singapore. On top of that customer service is arrogant, blames it on you, refuses to admit mistake and very much not arranging (despite it being their fault, they'll refuse to expedite unless you pay extra).”

Helpful Report

Posted 5 months ago

“Do not get their translucent name cards. Quality is very bad and out of printed of 50pcs, only 4 (with one eye closed) are usable to give out. Edges of translucent name cards are not clean, and extremely rough on all sides. Corners are not cut properly. Some corners print have been scratched out. Quality of name card is extremely poor. Reached out to customer service for any form of recovery. Said they will get back in 3 to 5 days. After 10 days, no follow up. I had to reach out to them for them to ask me again about my issue after explaining with photos earlier. Don't waste your time. There is no quality check in their company.”

Helpful Report

Posted 11 months ago

“Platform is not user-friendly. Contacted their customer service for a very minor change and they take ages to reply without giving a proper solution. Will not recommend them.”

Helpful Report

Posted 11 months ago

“EVEN THOUGH I PAID 2 MONTHS THEY NEVER PROCESSED MY ORDER !!”

Helpful Report

Posted 1 year ago

“Would give 0 stars if I could. Email regarding design amendments ended up in junk mail and despite knowing that delivery was supposed to be out by 2nd Jan, there was no follow up phone call or email for us to rectify our design. Upon calling, customer service was of no help and demanded I pay additional money to get it mailed out before my event date. Customer service was unapologetic and kept insisting that it they did not follow up as they do not do phone calls. Asked for a full refund and was then told the order had already been printed even though they stated that they were unable to proceed with my order due to the errors in design. Highly unprofessional and no transparency between customer and company.”

Helpful Report

Posted 1 year ago

“First, they have poor customer service as remarks are not in the system on what’s happening so you always have to repeat your story. Good arrived with errors in them, some parts printing was missed out. Then they put the wrong address to the delivery company to pick up the box with printing errors. On top of that one packet is supposed to have 8 pieces, only came with 6 inside. Sales staff Aswin just disappears with no response when you email or call. Totally disappointing and disgusting service, quality of packaging is also super flimsy and cheap”

Helpful Report

Posted 1 year ago

“Encountered the same problem as Angel, Our print had misaligned ink, and they blamed us for submitting JPEG file, but we submitted PDF file, which is what their website states. Upon further research and interview with other printing companies, this ink misalignment is not due to our print file, (as our test prints were not misaligned) This error is likely caused by their printer or ink cartridge.”

Helpful Report

Posted 1 year ago

“Price is great but they are unable to deliver simple printing services. Received error in printing but they told me I send them the error file. Impossible they can print one batch right and the other batch wrongly. Service is slow and horrible too. You get what you pay for.”

Helpful Report

Posted 1 year ago

“I have not received my business card,yet more than 10 days behind schedule. I called customer support but still have not received it after the date he told me.”

Helpful Report

Posted 2 years ago

“Paid a premium for delivery within 2 working days but couldn't deliver even within 4 working days. Then what is the point of having a faster delivery option? Customer service couldn't even be bothered to reply. Disappointing service and do not recommend.”

Helpful Report

Posted 2 years ago

“Apparently quality was too low for the namecards even though the file i sent through was 42mb. There was also no recommended ways for me to update the file and they ended up sending me an incredibly pixelated card. No quality checking at all Gogoprint is an absolute waste of money”

Helpful Report

Posted 2 years ago

“Horrible. Sent and got approved our brand font in gold, product I received is in black- completely diffferent?! The name on namecard I provided in draft has spellings changed too for some reason, the designer likes changing things and is not meticulous and do not even understand basic brand color’s importance and should be kept consistent”

Helpful Report

Posted 3 years ago

“Very bad customer service. Will not recommend them. I was asking them nicely if my design is good for printing, the staff replied me rudely to check on their website without answering to my question.”

Helpful Report

Posted 3 years ago

“I am a first-time customer. I have placed my order and paid. I have not received an invoice as stated on gogoprint's website. The call did not go through when I was told to press 1 for English and 2 for other languages. Sent two emails no response. Do you think I will be able to get my order after 6 working days?”

Helpful Report

Posted 3 years ago

“Pay for their design, came out worst than their existing templates. I've to give them my design. So what's the design fee I paid for. Their order platform also confusing. Keep asking me top up money coz my order didn't cover this and that. Feeling I was tricked and cheated by their published commitments. Don't feel like continue my order when met with lousy supplier.”

Helpful Report

Posted 3 years ago

“Order No.: OR232112110026 OR232112109745 Since last week, I have contacted you guys 6 times regarding an existing order. After every single round of conversation, your agent forcefully went against my instructions despite me saying "No, No, No" non-stop on the phone. I told your agent to NOT re-create an order, she anyhow did it without informing me, only to be found days later; I said keep everything the same except for the varnish, someone changed the round corner to no round corner; I said proceed to print immediately, you guys came up with me again hours later to tell me there's resolution issue with the file, by the time it's already too late and I don't need it anymore. I made 3 phone calls this afternoon before 1pm to emphasize on the cancelation of the order and request of refund, as one of your agents refused to listen and hung me up on the phone (seriously, how dare you?), your customer service confirmed the message and said you guys will get back to me shortly on the cancellation. I waited for hours and guess fuckin what, I got a call later near 6pm telling me that the printing was finished. Why would you still proceed to print when I have been refusing it so many times via calls and emails? I have already ordered it from another company anyway. Is it so bloody hard to follow simple instructions? What part of "No" is that hard to understand? If you can't do the job according to the customer's instruction then don't fuckin do it, no one asked you to! I demand the payment to be refunded immediately. And the email of formal cancellation which is long overdue.”

Helpful Report

Posted 3 years ago

“Bad print quality despite my pdf image artwork submission being more than 300dpi. The printed colours near the edges of has a bluish hue and appears cloudy/pixelated (signs of printer output gone bad without quality control). Spoke to customer service representative, provided evidence of the issue (see images attached), was assured that I will get an answer the next day. Its more than a week now and all I got was a patronizing reply. If this is the usual print quality from gogoprint, so be it, but please least recognize the issue at hand and provide a prompt reply to your customer - don't leave things hanging. I have gotten my cards from another vendor. I hope to get a refund from this. My order is OR022104093092”

Helpful Report

Posted 3 years ago

“Received the itouch damaged on 1/12/21, immediately send email to correct the issue. Received a response 7 days later requesting better photos of damage. Immediately responded with more photos on 1/20/21, did not get response. Followed up with email asking if the photos were better on 2/2/21. No response from company issue not resolved.”

Helpful Report

Posted 4 years ago

Dear J. Nichols, We are sorry to hear that. Would you mind sending us your order number and we will contact you shortly? Thank you. Best regards, Gogoprint Team

Posted 4 years ago

Gogoprint Singapore is rated 3.3 based on 92 reviews