“I purchased 6 candles. Three of them I used under candle warmers. Out of the three I burned, they're a hazard!!! Initially, on first firn, the label melts back. Then after subsequent burns (with trimming the wick back), the glass LITERALLY shatters and shoots away from the base. Never again. ***SIDENOTE***.....ironically, it won't let me upload images, but am willing to share them if asked.”
“I never received my order. Your customer service number is not accurate. I have also sent emails with my order number and the company has ghosted me. I have many friends who use goose creek candles and I have told them about my experience. It is obvious that this company does not care about its customers.
Heather Moore”
“They take a very long time to ship to you and the candles are not strong smelling. I have bought a few over the years and some of them you cannot even smell. Do not waste your money. The best is bath and body works !!! Hands down !!!”
“I have two shelves one for b&bw one for GC. When its time to restock i send out the order the same time..They both have great throw but tbh GC has some awesome sells. Well its gotten to where its just not worth it. I ordered maybe 20 candles from bbw and they already got here 5 days ago. My GC eas only 7 candles not a super large order they havent even shipped out yet!!! Last time THEY messed up the city I lived in and wanted to charge me 20.dollars to fix the address and it was within a couple days of ordering I caught the error so they could've fixed it they chose not to. They said okay we will only charge you 10.dollars proving they absolutely could do it without charging then I disputed it with ny bank since I wasn't going to get the candles sent to me im not paying for someone else to have them well the almost immediately had the address set to come back to them instead of the listed messed up address caused by THEM again why couldn't they just do that for me. Poor customer relations they really dont care because they know people will buy no matter what and tbh I did again with this order. But this i suppose is the straw that broke the camels back. It shouldn't take 2 to 3 weeks to ship lol. Yall are not that busy come on. I guess i will just work my candle obsession around bbw sales. So sad yall so greedy.”
“I placed an order on June 6th of all beached themed candles approximately 6 candles. I wanted them for The July 4th Holiday to give to my Lakehouse guest. Still I have not rec’d them. I’ve reached out 4-5 times to the company & keep getting the same excuse, they’ll look into it. I no longer want the candles, but I will take a refund.”
“The candles smell good, when they actually arrive. It takes several weeks for them to even be shipped out. You get the same response every time you ask about it being shipped out. Due to sales and promotion, sometimes they can delay the shipping.. same answer every time. But now they want you to spend extra to have it shipped 2-3 days. They have officially lost a customer due to such a long shipping time. I can't ever buy these for gifts like I was doing. They just don't ever show up on time.”
“If you live in Canada’s they will charge you 30 for shipping and duties. They put the duties in place months before necessary. They hold your order for a week or more if you don’t pay more for expedited shipping. The candles a little below BBW. While their selections is massive it’s boring.”
“These candles "smoke" much worse than any candles I have ever bought. I have bought candles from B&B for many years and stupidly tried to save money by trying Goose Creek! Never again.”
“There are spam accounts attached to them on Instagram. I ordered 50 dollars worth of candles and it was a total scam. They sent tracking information through a foreign tracking company and shows delivered. When I messaged them they were real quick to tell me I have been scammed and the tracking number doesn't match. I would think companies like this would report spam attachments to their business to avoid customers being taken advantage of. Either way this company does not practice good business policies. Do not use them!”
“There needs to be a Zero star option. I ordered 8 candles only to not get them and been back and forth with the ridiculous emailing telling me my order was refunded, indeed it was not. This is a scam. Dont waste your money.”
“I have ordered over 100 candles from Goose Creek. I could count on one hand how many candles have been broken during shipment. GC is usually prompt with sending me a replacement. It's been a while since I've had a broken candle. The candles are amazing and unique. I have so many scents I look forward to. I would suggest buying them directly from Goose Creek, and not another retailer.”
“This is my third time ordering from this company. The packaging is ok I think they should have Fragile in a bright color on the shipping boxes. Also with some of my candles, I can't smell the scent. Light it come back nothing but when it's not lit the smell is amazing. No smell to these candles when there lit. Don't waste your money I won't anymore. Other than that the candles are ok seems like delivery takes forever. Also tried to upload pictures 3 times wouldn't allow me but ok”
“I purchased three of the three wick candles and out of that only one barely had any scent. Do not waste your money. I did not add a photo because it would not allow me to”
“I ordered candles a few days ago and they haven’t shipped, as if there website is lying about what they have on hand. If they are literally making candles to order they should indicate that on their website, now I’m nervous about even getting my order. I don’t do reviews, but not shipping a product is annoying”
“We bought 6 candles, my favorite is the sweet banana bread. It's fabulous! My whole downstairs smells like i have been baking. It burns evenly, and I couldn't be more pleased of my purchase. Thank you for such a good quality candle.”
“I ordered a lilac scented candle and I adore lilacs. But this candle was so strongly scented that within a half an hour I had a headache. I contacted customer service and got no reply to my email and I have waited about a week for them to get back to me. So obviously they don’t really care about the customers. Their candles are $11-13. But I obviously wasted my money on this one. So if you’re going to buy Goose Creek Candles just know that customer service is not going to help you at all. In fact, customer service isn’t going to even respond to you. I gave them three stars because I do like the other scents that I have gotten. And that is the only reason I gave them three stars. So zero stars for customer service. Three stars because their other candles do smell nice”
“Great smelling candles but a rip off. I used a scratch off pop up for this order I placed. I provided my cell phone number as well. This isn't my first order with them and I have given them plenty of business so I figured this time let me actually use this discount. It did not reflect on my total that I paid at all. I reached out to customer service and they were very inflexible and did not assist me at all. I sent an email because you cannot call them and the email said I used it already, which is a lie because I never ever provided my cell phone number and upon looking at my previous orders where I spent hundreds of dollars it does not even appear. So I just did a chat with a representative Ava, and she went ahead and told me it gives me a discount for the most expensive candle that it would only cost me $9.99 well I spent more on these candles and she said in the chat she gave me a credit. I started to think wow that seems very nice let me look in my inbox, I did. She indeed gave me a refund all right, a $1 refund. I attached my bill with this refund she provided. I will never buy another candle from this company ever again. They are cold people that do not have live people to speak to and their demeanor for their customers clearly lacks any kind of emotion so I suggest if you want a good smelling candle go somewhere else where you could speak to a live person because these people are absolutely insensitive and insulting. $1 refund are you kidding me on a discount I've never used ever? Do not shop here keep going! Attached is the receipt some of the receipt because the camera could only take so much but I wanted everyone to see the $1 refund that this company issued a customer who spent so much money.”
