Dear Customer,
Many thanks for taking the time to leave us this feedback.
We are so sorry to hear about the delay with your parcel. Would you mind emailing over your order number (It will begin with 21001...) to our customer services email -
info@gordons-chemists.com
This is of upmost importance to us and we would like to look into this and get this rectified for you as soon as possible.
Thank you in advance.
Best wishes, and thank you again for shopping with us.
Gordons Direct
“Their website allowed me to put items in my basket, pay for them, I received an order number and tracking number....then, too much for their free postage to cover, no wait, management have stopped the order because I might be selling on for profit!!!! SIX days for my card to be refunded. Why was I allowed to put that quantity in my basket in the first place?”
Dear Customer,
Many thanks for taking the time to leave us this feedback.
We apologise for not being able to fulfil your order but we aren't set up for bulk orders. Therefore when we receive one it has to be assessed which can take time so we do apologise as this was an error on our end and your order should not have initially been processed.
We do apologise for the initial inconvenience and we are happy the refund has been received safe and well.
Please don't hesitate to contact our Customer Services team if we can be of assistance in any way at all.
Best wishes,
Gordons Direct
“Excellent service. Had a mix up with delivery address (my fault) and they were great in resolving for me. So many companies wouldn’t have done anything, the team at Gordon’s kept in touch and I had my order in a few days. Cheaper than some retailers and much better, and faster delivery.”
“I have rated Gordons Chemists 5/5 since I am always very impressed with the value for money they provide. They always have really good offers on, both in-store and online! However, what I am more pleased with is the level of customer care. Charlotte was more than helpful when recently contacted re. a mistake I had made in the postage of an online order. She helped me sort this out very efficiently and made my day! Thank you Charlotte!”
Dear Vicky,
Many thanks for taking the time to leave us this feedback.
Your order was placed on Friday the 17th of March which was a bank holiday, unfortunately Royal Mail were not in service that day.
Your order was lifted by Royal Mail on Monday the 20th of March and for express delivery we recommend 1 - 2 working days (not including the weekend/bank holidays) as we are based in Northern Ireland.
From tracking your parcel I can see it was delivered on Wednesday the 22nd which was in the 2 working day time frame.
We do apologise on behalf of Royal Mail for the slight delay in the delivery but this was due to the bank holiday.
If you need anything further please don't hesitate to contact us directly at info@gordons-chemists.com
Best wishes, and thank you again for shopping with us.
Gordons Direct
Dear Rosie,
Many thanks for taking the time to leave us this feedback.
We are sorry that you were not satisfied with your order. We have replied to you over email explaining the reasons and we have flagged this with senior management but unfortunately if a make-up product has been used we are not able to accept it for a return.
We do apologise for any disappointment on this occasion.
Best wishes, and thank you again for shopping with us.
Gordons Direct
