“Postage was super slow and one of the Olay serums security seal (which I ALWAYS check meticulously) looked as though it had been opened and stuck back on - you could actually still see the fingerprint on the under/sticky side, so for safety and hygiene reasons that one was put straight in the bin! And with regards to the rest of the order, none were cellophane wrapped or had a security seal either so they were also binned. So, it’s safe to say I won’t be using Gordon’s Chemist again.”
Dear Kate,
Thank you for your custom and for taking the time to leave this review.
We are so sorry to learn about the issue with the Olay item in your order. I will contact you privately about this and we hope to get this rectified for you.
Apologies again.
Best wishes,
Gordons Chemists
“Thanks for a speedy and efficient service, also for supplying Nivea lotion for normal skin, which seems to have disappeared from supermarket shelves.”
“It’s been almost 3 weeks from I placed the order made payment and I still haven’t received the item !!! As it was purchased to give as a gift you can imagine I am not happy”
Dear Rhona,
Thank you for your custom and for taking the time to leave this review.
We are so sorry to hear about the initial delay with your parcel. From tracking your parcel I can see Royal Mail are advising that it was delivered on the 2nd of May 2023. Can you please confirm you have received your parcel safe and well to our email? info@gordons-chemists.com
Thank you in advance.
Best wishes
Gordons Direct
“Their products on the whole are exceptional and the service they provide is second to none. I had a problem with one item that they solved very quickly.”
Dear Becka,
Many thanks for taking the time to leave us this feedback.
We are so sorry to hear about the delay with your parcel. Would you mind emailing us on the below email to confirm if your parcel was ever delivered?
info@gordons-chemists.com
This is of upmost importance to us and we would like to look into this and get this rectified for you as soon as possible.
Thank you in advance.
Best wishes, and thank you again for shopping with us.
Gordons Direct
“I ordered an item and the product was sent out but not the right shade. It was arranged for another one to be sent but still it was the wrong shade. Too much to ing and fro ing. I gave up in the end and ended up keeping them which is no use to me. £20 down & unhappy!!”
