Dear Customer,
Thank you for taking the time to leave this review.
As your parcel was marked as 'delivered' by Royal Mail along with a picture and signature, when we then then raised a claim form with Royal Mail they would not cover it.
We are still looking into getting this resolved for you, and this has been passed on to higher management to investigate further.
Thank you,
Gordons Direct
“Awful, delivery failed to arrive with in paid time frame. Contacted customer service and they basicly said tough luck wait till it comes... tried to blame the delay on black Friday and lied about my order date to keep the date with in the time frame...”
Hi Cage,
Many thanks for getting in touch. We're sorry to learn that your order is still taking longer than expected to reach you, and we apologise for any disappointment or inconvenience that might have been caused.
As advised over email please contact our Customer Services team on Thursday if you have not received it by then (which is within the 7 working days we advise) and we'll be able to offer you alternative solution for this delay.
Thanks again for your review.
Hi Sophie
Many thanks for getting in touch. We're sorry to learn that your order took longer than expected to reach you, and we apologise for any disappointment or inconvenience that might have been caused.
We've been advised by Royal Mail that the aftermath of Storm Darragh has had an impact on their operations, but please feel free to contact our Customer Services team and we'll be able to offer compensation for this delay.
Thanks again for yor review.
Hello Mrs Hunsdale
Many thanks for getting in touch. We're deeply sorry to learn that your order hasn't reached you as yet.
I would be grateful if you could contact our Customer Services team and we'll be able to resolve this for you.
In looking at your order I believe that you've provided an incorrect address which would explain why your order hasn't reached you (you've provided a Newtownards address, with a Ballymena postcode).
We look forward to hearing from you and getting your goods to you ASAP.
“Order still hasn’t arrived. Order placed on 27th November. I’ve reached out to customer services and have yet to receive a response. Very disappointed.”
Hi Claire,
Many thanks for getting in touch, and for taking the time to provide us with this feedback.
Your order was processed & packed by our team on Saturday 30th November, and collected by Royal Mail on Monday 2nd December. It's presently on its way to you, and I would expect this to reach you in the next working day or two.
We've received the email you sent to our Customer Services team on Saturday, and will respond to this shortly. We look forward to resolving this for you very soon.
Best wishes,
Gordons Direct
Hi Tina
Many thanks for taking the time to leave us this review. We're sorry to learn that your order has not arrived with you as yet.
Please note that Royal Mail are in the process of delivering your order, and attempted to do so on 5th November 2024. We note that you contacted our Customer Services team last week, and we've replied to your enquiry. We'd be grateful if you could reply to our email, in which we asked you to confirm your delivery address was correct. We'll then be able to investigate this with Royal Mail.
Best wishes - we look forward to hearing from you.
Gordons Direct
“Ordered 5 products and Royal Mail delivered a soaking wet box, one of the products was open and caused it to leak onto all the other products and packaging. Had to spend time wiping all the containers.hence to say very little contents left in the toner, that contained salicylic acid. The box had not been sufficiently packed properly
Complained to chemist, and sent pics, who immediately placed the blame on Royal Mail. Offered a measel refund of toner £2.79 and posting.
Will not shop from the retailer in the future”
Many thanks for taking the time to leave this feedback, and for shopping with us. We greatly appreciate your custom.
We're deeply sorry to learn that you're not satisfied with your order, nor with the Customer Service that you've received from us. Please note that the refund we've processed for you is for the value of the item that was damaged in transit, and additionally for the P&P charge that you've paid.
Best wishes, and many thanks again for this feedback.
Gordons Direct
Hi David
Many thanks for getting in touch, and for your feedback.
We're sorry to learn that the items you've ordered haven't arrived in the condition you or we would expect, and we apologise for this.
Please get in touch with our Customer Services team at: info@gordonsdirect.com and we'll be able to look into this for you.
Best wishes
Gordons Direct
Hi Julian
Many thanks for taking the time to leave us this feedback.
Many thanks also for contacting us yesterday to advise that your order had not been delivered.
As advised, due to an incorrect delivery address being provided by you when placing your order, Royal Mail are presently returning your order to us. We'll have your order resent as soon as possible.
Best wishes again,
Gordons Direct
Many thanks for taking the time to provide us with your feedback. We appreciate this, and we greatly value your custom.
In a few rare cases, our online price will differ from that which we could charge in our stores. In your case however Sir, please note that the price of this item has remained at £1.99 since early 2023 (your purchase was March 2024). Perhaps you checked the price of this item against something else?
Best wishes, and thanks again for shopping with us.
Gordons Direct
“Item never arrived. Even though I paid for postage, the advised delivery time was 5-7 working days instead of Royal Mail's usual 48 hours. Even after that time the item didn't arrive. Upon contacting the pharmacy I was asked to wait until they remedy the situation with Royal mail, adding extra waiting time. I've stil not received my refund.
Not to mention that the item ordered was to help baby colic so speed was of the essence to help the poor thing. Gordon's failed us greatly.”
“I was waiting more than a week for my order. It took far too long to despatch and deliver my parcel. Also, I’ve been sent incorrect items (either the images of the products are misleading or I have been sent not what I have ordered). There are no free returns so I was asked to pay for the postage to sent the items back.”
“Postage was super slow and one of the Olay serums security seal (which I ALWAYS check meticulously) looked as though it had been opened and stuck back on - you could actually still see the fingerprint on the under/sticky side, so for safety and hygiene reasons that one was put straight in the bin! And with regards to the rest of the order, none were cellophane wrapped or had a security seal either so they were also binned. So, it’s safe to say I won’t be using Gordon’s Chemist again.”
Dear Kate,
Thank you for your custom and for taking the time to leave this review.
We are so sorry to learn about the issue with the Olay item in your order. I will contact you privately about this and we hope to get this rectified for you.
Apologies again.
Best wishes,
Gordons Chemists
