GothRider® Reviews

Name: GothRider®
Rating: 4.50

4.5 Rating 555 Reviews

86 %

of reviewers recommend GothRider®

4.5

Based on 555 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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English

Français

“received wrong mug and still no answer from the customer service. But at least the coffee is good”

Helpful Report

Posted 1 year ago

Hi Yan, We sincerely apologize for the error in your recent order and the lack of response from our customer service team. We understand how frustrating it can be when expectations are not met, and we are truly sorry for any inconvenience caused. Please accept our apologies for the incorrect mug you received. We strive to provide accurate and efficient service, and we regret that we fell short in this instance. Rest assured, we are committed to resolving this matter promptly. To rectify the situation, we kindly request that you provide us with the necessary details of your order, including the incorrect mug you received. We will investigate the issue and ensure that the correct item is shipped to you as soon as possible. We will also ensure that our customer service team addresses your concerns and provides you with the assistance you deserve. In the meantime, we are glad to hear that at least the coffee is enjoyable. We hope that once the correct mug is delivered, your coffee-drinking experience will be even better. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. Please reach out to us with the order details, and we will take immediate action to make things right. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.

Posted 1 year ago

“Great taste, nice smell in the morning when brewing... Bought the Greese with a Kool skull mug, Gasoline will be next... Thank you”

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Posted 1 year ago

“La livraison est extrêmement longue... il faudrait peut être penser a avoir du 2 a 3 jours de livraison... mais le café est super bon...”

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Posted 1 year ago

“Mug is super bad ass”

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Posted 1 year ago

“Takes a while to receive the orders. But good coffee.”

Helpful Report

Posted 1 year ago

Hi Johanne, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the delay you experienced in receiving your order, but we are glad to hear that you enjoyed the coffee. At GothRider, we strive to deliver exceptional products and provide efficient service to our valued customers. We understand that receiving your order in a timely manner is crucial, and we apologize for any inconvenience caused by the delay. We are continuously working on improving our order processing and shipping times to ensure that our customers receive their products promptly. Your feedback serves as a valuable insight, and we appreciate you bringing this matter to our attention. If there's anything specific you would like us to address regarding your order, please let us know, and we will do our best to assist you. We value your satisfaction as our customer and are committed to resolving any concerns you may have. Thank you for your understanding, and we appreciate your support of our coffee. We look forward to serving you better in the future.

Posted 1 year ago

“Je n’ai pas reçu de que j’ai commandé j’ai reçu gazoline au lieu de grease”

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Posted 1 year ago

“I love the coffee great flavour. I also got the bundle with the mug and love the mug too. Very happy with my order.”

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Posted 1 year ago

“Shipping took a lot longer than noted. If I was informed that it would’ve taken longer I wouldn’t mind, just keep the buyer informed”

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Posted 1 year ago

“très heureux de vous avoir trouver je suis emballé de boire mon café le matin dans la tasse black skull”

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Posted 1 year ago

“Bon produit!!”

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Posted 1 year ago

“While the products offered are interesting, the shipping of those products leave a lot to be desired. Nothing ordered ever ships as started, is always late. Don't plan on ordering anything again since I can't trust ANY dates, shipping information provided. I travel quite a bit and having items left on for steps for days because of lack of accurate information is totally unacceptable.”

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Posted 1 year ago

“as always we just love our GothRider Coffee Keep making the best coffee oh i need to order more...........”

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Posted 1 year ago

“🦅🦅❤️❤️💪”

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Posted 1 year ago

“No real complaints but it could be better”

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Posted 1 year ago

“taste dick but cup is cool”

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Posted 1 year ago

“Great customer response. Kept me informed with order fulfillment and shipping. Well packaged when arrived.”

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Posted 1 year ago

“The coffe is excellent, I'm glad I bought 2lbs.”

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Posted 1 year ago

“Adore votre image de marque et je vous trouve comic!!! Café vraiment bon et le service après vente et ça coche quand on passe par messanger. Aimerai recevoir les courriels en français vu que j'encourage une entreprise québécoise.”

GothRider® 5 star review on 30th March 2023

Helpful Report

Posted 1 year ago

Un gros merci Martin! La majorité de nos courriels sont en français mais effectivement, il y en a encore quelques un qui doivent passer à la traduction. Ça s'en vient très bientôt. Aussi, vous pouvez-toujours compter sur notre service à la clientèle en Français. Merci

Posted 1 year ago

“Good products”

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Posted 1 year ago

“Awesome coffee. Great tasting. Nice swag also.”

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Posted 1 year ago

GothRider® is rated 4.5 based on 555 reviews