GothRider® Reviews

Name: GothRider®
Rating: 4.50

4.5 Rating 555 Reviews

86 %

of reviewers recommend GothRider®

4.5

Based on 555 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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“Took me 6weeks to get my product,not impressed”

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Posted 1 year ago

Hi Leo Thank you for bringing your concerns to our attention. We apologize for the delay in receiving your product and any disappointment it may have caused. We understand that waiting for six weeks to receive your order is far from ideal, and we sincerely apologize for the inconvenience this has caused you. Please know that we have recently encountered unexpected production issues that temporarily impacted our ability to fulfill orders in a timely manner. However, we are pleased to inform you that we have successfully resolved these production issues, and we have taken measures to prevent similar delays in the future. We value your business and strive to provide a positive customer experience, and we regret falling short of your expectations on this occasion. If you have any further concerns or questions about your order, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you are satisfied with your purchase. Once again, we apologize for any inconvenience caused by the delay in receiving your product. We appreciate your understanding and patience during this time. We remain committed to serving you better in the future. Thank you for your understanding.

Posted 1 year ago

“Le café est sublime!!!”

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Posted 1 year ago

“Great place to do business with!!! But they have shipping issues”

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Posted 1 year ago

“Strong but really smooth great cup of coffee anytime of day and the mugs are awesome I highly recommend this coffee.”

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Posted 1 year ago

“Placed an order On March 27 and it was delivered April 24, 4 weeks to ship my package. I also emailed twice to get the status of order and shipment and did not get a single reply. Not impressed at all with the service.”

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Posted 1 year ago

Hi Réal, thanks for reaching out and sharing your experience. Like stated in emails we sent to all our customers we had issues with production the past couple of weeks. We have almost recovered from it and starting next week we will be back on normal schedule. Fastest way to reach us is always through messenger. We are always there to help. Thank you

Posted 1 year ago

“Ma commande a été expédié après ma demande d'annulation, j'avais commandé 1 mois d'avance pour un cadeau de fête je l'ai reçu 3 semaines après la fête. Aucune considération pour la demande d'annulation aucun suivi possible”

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Posted 1 year ago

Bonjour Nous tenons tout d'abord à présenter nos excuses les plus sincères pour les désagréments que vous avez rencontrés concernant votre commande. Nous comprenons parfaitement votre frustration quant au délai de livraison et au manque de suivi après-vente, et nous sommes désolés de ne pas avoir répondu à vos attentes. Nous regrettons profondément que votre commande ait été expédiée après votre demande d'annulation. Nous comprenons à quel point il est important de recevoir vos articles à temps, en particulier lorsqu'il s'agit d'un cadeau pour une occasion spéciale. Votre expérience ne correspond pas aux normes de service que nous nous efforçons de maintenir. Afin de résoudre cette situation, nous souhaitons vous offrir une solution satisfaisante. Pour ce faire, veuillez nous fournir les informations suivantes : le numéro de commande, les articles concernés et la nature de votre demande d'annulation. Nous examinerons votre cas en priorité et prendrons les mesures nécessaires pour y remédier. Nous tenons à vous assurer que nous prenons vos commentaires très au sérieux et que nous allons améliorer notre suivi après-vente pour éviter de tels incidents à l'avenir. Votre satisfaction en tant que client(e) est notre priorité absolue. Veuillez nous contacter en répondant à ce message avec les informations demandées. Nous sommes déterminés à résoudre ce problème de manière rapide et satisfaisante pour vous. Nous vous remercions de votre patience et de votre compréhension, et nous nous excusons encore une fois pour les désagréments causés. Nous espérons avoir l'opportunité de vous offrir une expérience d'achat plus agréable à l'avenir.

Posted 1 year ago

“Coffee is awesome but last time I putted 1 order and you charge me 4 times…hope to receive the 3 other orders soon and that no more orders will be add.”

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Posted 1 year ago

Hi Alexandre, Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused by the multiple charges on your previous order. We understand the frustration this has caused, and we would like to provide you with an explanation and a resolution. It appears that you may have inadvertently selected our auto-ship option during your previous order. This feature is designed to automatically process and ship subsequent orders at regular intervals to ensure a continuous supply of your favorite coffee pods. Unfortunately, it seems that the auto-ship feature was activated multiple times, resulting in the additional charges. We apologize for any confusion this may have caused. We understand that this was not your intention, and we assure you that we will rectify the situation promptly. To address this issue, we will immediately cancel the additional auto-ship orders and refund the corresponding charges. Our customer support team will contact you shortly to confirm the cancellation and initiate the refund process. Please note that going forward, we recommend double-checking your order details, especially when utilizing the auto-ship option, to avoid any unintended multiple orders. We value your satisfaction and want to ensure that you receive your coffee pods promptly. Rest assured, the remaining orders will be processed and shipped to you as soon as possible. You can expect to receive the remaining three orders within the standard delivery timeframe. Once again, we apologize for any inconvenience caused by the multiple charges, and we appreciate your understanding as we resolve this matter. If you have any further questions or concerns, please feel free to reach out to our customer support team, and they will be more than happy to assist you. Thank you for your patience, and we look forward to providing you with a positive coffee ordering experience.

Posted 1 year ago

“Love the coffee strong and extra caffeine the way I like it”

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Posted 1 year ago

“Très satisfait tres bon gout je recommande a tous le mondes 😉♥️”

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Posted 1 year ago

“On the 6th it said was delivered at “ 10:00 pm & when I talked with UPS SHE SAID WE DONT MAKE ANY DELIVERY AT THAT TIME OF NIGHE !!!,I did not get my order & then 16th my order was destroyed but “ ny city ups “ order number 9913 was sent to me open bag n I put in a claim for it .SIGN EDWIN JAMES SUTPHIN”

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Posted 1 year ago

Hey Edwin, That's really sad to hear from UPS. Please reach us back, we will resend it to you for free. We will see if we can get another carrier also for you. Thank you

Posted 1 year ago

“Your coffee is great! Customer service horrible! Last 2 orders took forever to receive and wrote 5 emails asking for a refund because it was over a month before you even sent the order! So unfortunately I don’t have faith in you to order again! Love the coffee, service sucks!”

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Posted 1 year ago

“I've ordered coffee pods over 3 weeks ago and still have not received”

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Posted 1 year ago

Hi Don, Thank you for bringing this matter to our attention, and we apologize for the delay in receiving your coffee pods. We understand your frustration and sincerely apologize for any inconvenience caused. We regret to inform you that we encountered unexpected production issues that resulted in a delay in fulfilling orders. These issues were unforeseen and beyond our control, but we have since taken immediate action to resolve them. Our production team has worked diligently to overcome these challenges, and we are pleased to inform you that the issue has been resolved. The coffee pods are now back in stock, and we are ready to ship them to you as soon as possible. In order to rectify the situation, we will expedite the processing and shipping of your order. You can expect to receive a shipping confirmation email with the tracking details within the next 24-48 hours. We will also ensure that your coffee pods are delivered to you as quickly as possible. Once again, we apologize for the inconvenience and the delay you have experienced. We value your patience and understanding during this time, and we are committed to providing you with the highest level of customer service. If you have any further questions or concerns, please feel free to reach out to our customer support team, and they will be happy to assist you. Thank you for your understanding, and we look forward to serving you with our premium coffee very soon.

Posted 1 year ago

“La livraison est vraiment trop longue”

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Posted 1 year ago

“Bonjour Pour faire suite à mon achat , j’aimerais dire que je suis très satisfait . J’accorde aucun regret à ce jour malgré le retard …. Je comprend très bien ce genre de problématique. Et. J’avais d autres cafés en attendant . Loll Le café est très bon. , la tasse a une imperfection. De peinture. Dans l’ensemble des coûts .. c’est parfait Là présentations du produit est. A1 et le produit excellent Je recommande votre produit …et sans rancune pour l’attente Le café c’est comme une nuit de noce … il est bon d attendre pour mieux s’avourer par la suite. 😂😂 Votre service à la clientèle …. Est plus qu’excellent Bonne bonne”

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Posted 1 year ago

“Super le café ses le meilleurs que j’ai bue de ma vie . Sauf pour la réponse sur mesenger que je nez pas reçu chu deçu de ça mais le café trop parfait et la café belle est mon préféré merci a vous 🤘🏻”

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Posted 1 year ago

“Receive my order 25 days after i order”

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Posted 1 year ago

“Tanks gang super produit et service”

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Posted 1 year ago

“Excellent service produit de qualités et frais”

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Posted 1 year ago

“Support excellent rapidité de réponse excellent produit”

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Posted 1 year ago

“Good staff but very long to receive orders”

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Posted 1 year ago

GothRider® is rated 4.5 based on 555 reviews