Name: GothRider®
Rating: 4.50

“J'ai tout payé à l'avance plus de 8 jours passées et j'ai toujours rien reçu. On me demande de donner mon avis sur une commande que je n'ai pas encore reçu.”

Helpful Report

Posted 10 months ago

Bonjour Philippe, les commandes prennent de 5 à 8 jours ouvrables pour être livrée. Avance de laisser un commentaire, on vous invite à communiquer directement avec nous par courriel ou messenger pour avoir une mise à jour de votre commande.

Posted 10 months ago

“As usual, package arrived late, contents damaged beyond use, and no response from anyone at GothRider about the issues. Send your real moto is "Send is money and shut the f**k up."”

Helpful Report

Posted 1 year ago

“Ma commande a pris 2 mois a arriver.....en pluss de tous ca, quand j'ai fini par l'avoir, je n'ai meme pas recu la bonne tasse thermos....jai recu Grease, quand javais commandé le.kit complet ( avec coton waté) de Ragnar.... tres decevant...”

Helpful Report

Posted 1 year ago

“I love the coffee but the print on the mugs was horrible and it took almost a month to receive my order.”

Helpful Report

Posted 1 year ago

“I wrote a couple emails without any answers. I ordered wrong size of t-shirt and they were shipped 3 weeks later (emails were sent way before). If my emails would have been answered maybe I would have been able to change the size. Now they are all unpacked (not worn yet but the plastic bags were thrown away). Edit : I contacted them after their message here, I got one reply and nothing since then. I asked how it works for the return they proposed and nothing.”

Helpful Report

Posted 1 year ago

Hi Eric Thank you for reaching out to us and expressing your concerns. We sincerely apologize for the inconvenience you have experienced with your recent order. We apologize for the delay in responding to your emails. We strive to provide prompt and efficient customer service, and we regret any lapses in our communication. We understand that you accidentally ordered the wrong size of t-shirt and that the items were shipped before you had a chance to request a size exchange. However, we would like to assure you that we are committed to ensuring your satisfaction. In light of the circumstances, we are more than willing to assist you with the size exchange process. Although the plastic bags have been discarded, as long as the t-shirts remain unworn and in their original condition, we can proceed with the exchange. Please provide us with the order details, including the incorrect size and the desired size for each t-shirt. We will arrange for the replacement items to be shipped to you promptly, and we will cover any additional costs associated with the exchange. Once again, we apologize for any inconvenience caused and appreciate your understanding. Please let us know the necessary information, and we will ensure that your exchange is processed smoothly. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Posted 1 year ago

“Took me 6weeks to get my product,not impressed”

Helpful Report

Posted 1 year ago

Hi Leo Thank you for bringing your concerns to our attention. We apologize for the delay in receiving your product and any disappointment it may have caused. We understand that waiting for six weeks to receive your order is far from ideal, and we sincerely apologize for the inconvenience this has caused you. Please know that we have recently encountered unexpected production issues that temporarily impacted our ability to fulfill orders in a timely manner. However, we are pleased to inform you that we have successfully resolved these production issues, and we have taken measures to prevent similar delays in the future. We value your business and strive to provide a positive customer experience, and we regret falling short of your expectations on this occasion. If you have any further concerns or questions about your order, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you are satisfied with your purchase. Once again, we apologize for any inconvenience caused by the delay in receiving your product. We appreciate your understanding and patience during this time. We remain committed to serving you better in the future. Thank you for your understanding.

Posted 1 year ago

“Placed an order On March 27 and it was delivered April 24, 4 weeks to ship my package. I also emailed twice to get the status of order and shipment and did not get a single reply. Not impressed at all with the service.”

Helpful Report

Posted 1 year ago

Hi Réal, thanks for reaching out and sharing your experience. Like stated in emails we sent to all our customers we had issues with production the past couple of weeks. We have almost recovered from it and starting next week we will be back on normal schedule. Fastest way to reach us is always through messenger. We are always there to help. Thank you

Posted 1 year ago

“I've ordered coffee pods over 3 weeks ago and still have not received”

Helpful Report

Posted 1 year ago

Hi Don, Thank you for bringing this matter to our attention, and we apologize for the delay in receiving your coffee pods. We understand your frustration and sincerely apologize for any inconvenience caused. We regret to inform you that we encountered unexpected production issues that resulted in a delay in fulfilling orders. These issues were unforeseen and beyond our control, but we have since taken immediate action to resolve them. Our production team has worked diligently to overcome these challenges, and we are pleased to inform you that the issue has been resolved. The coffee pods are now back in stock, and we are ready to ship them to you as soon as possible. In order to rectify the situation, we will expedite the processing and shipping of your order. You can expect to receive a shipping confirmation email with the tracking details within the next 24-48 hours. We will also ensure that your coffee pods are delivered to you as quickly as possible. Once again, we apologize for the inconvenience and the delay you have experienced. We value your patience and understanding during this time, and we are committed to providing you with the highest level of customer service. If you have any further questions or concerns, please feel free to reach out to our customer support team, and they will be happy to assist you. Thank you for your understanding, and we look forward to serving you with our premium coffee very soon.

Posted 1 year ago

“Receive my order 25 days after i order”

Helpful Report

Posted 1 year ago

“taste dick but cup is cool”

Helpful Report

Posted 2 years ago

“The coffee and a chemical taste to them and were undrinkable, i had to throw all the K cups out.”

Helpful Report

Posted 2 years ago

Hi Christopher, Pretty sad to hear that and not sure how K-cups could have any chemical taste since there's no chemical at all and 100% coffee only. Can you reach out support@gothrider.com with your order information as well lot number on the box. We will do a follow-up.

Posted 2 years ago

“You made a mistake with my order by replacing my 2lbs bag of Grease by a 12oz bag and you won't answer my emails.”

Helpful Report

Posted 2 years ago

“I revived the wrong order. I reached out 3 times and still haven’t heard back from anyone about making my order right. So as of now I am out 75$.”

Helpful Report

Posted 2 years ago

“Orders took long time to receive and no communication about what was going on. Will not purchase anything from them again”

Helpful Report

Posted 2 years ago

Hi Erick, thanks for reaching out. As explained on our conversation through email, we had a little production delay that was out of control and very unusual. Your order was shipped and we offered you also a gift card as an apology. We hope you give us another chance. We are always here to help.

Posted 2 years ago

“Je n'ai pas reçu ma tasse”

Helpful Report

Posted 2 years ago

Bonjour Mario, simplement nous écrire sur support@gothrider.com, nous allons faire le suivi avec vous pour voir où est rendu votre commande. Merci

Posted 2 years ago

“Apres plusieurs tentatives infusions de différentes saveur( gasoline, grease ou beaster bunny), très décevant. Avec des capsules réutilisables pour keurig, l’odeur est là et un magnifique gout d’eau chaude nous donne pas envie de prendre une autre gorgée. Avec un presse café, petite amélioration mais ca prend une énorme quantité de mouture pour arriver a avoir un leger gout. Derniere tentative ce matin avec une bonne vieille cafetière, tres leger gout de café mais ca ressemble plus a de l’eau chaude. Tres très décevant.”

Helpful Report

Posted 2 years ago

Bonjour Francis, c'est effectivement pas normal que ça goûte l'eau chaude. Le problème à première vue serait que la quantité de café pour l'eau. Il y a plusieurs raisons pour lesquels ça pourrait arriver. Je propose que vous nous contactiez au support@gothrider.com nous allons vérifier avec vous. Merci

Posted 2 years ago

“I purchased a T-shirt and a mug, the tshirt seemed to be of normal decent quality but can’t say the same for the mug I got. Initial thought it seemed frail and sure enough as soon as I poured hot coffee in its initial use I hear a crack and see coffee leaking from the side. Emailed them for return and I’m yet to hear from anyone i regards, so needless to say I won’t be ordering anything else.”

Helpful Report

Posted 2 years ago

Hi Alnaldo, thanks for your feedback. We are sorry you had issue with the mug. Don't be worried. We are going to replace it. Please send an email to support@gothrider.com and we are going to take care of you.

Posted 2 years ago

“If I could give this company negative “stars” I would!!! They promised that, if you placed an order with them before 12/12/2022, it would arrive before Christmas. That was a lie. Then, they promised to give me a 50% refund on my order because they totally f**ked up and didn’t ship my order in time so it arrived 3 days after Christmas but, of course, they haven’t done that either and now they won’t respond to my emails!!! Their customer service sucks!! It’s now been over a week since this last review. I haven’t received any refund, like was promised by them, and, when I reached out to them about this (like they said to, nothing happened. In fact, no one has even bothered to respond to my email! These people are liars and their “customer service” is so incredibly pathetic it is nonexistent! Do not EVER deal with them because they don’t care about their customers!!! Nothing but lies and excuses!!”

Helpful Report

Posted 2 years ago

I apologize for the inconvenience you have experienced with our company. It is not acceptable for us to make a promise and not follow through on it, and we are sorry that you have not received the level of customer service you deserve. As a proactive company, we understand the importance of keeping our promises and providing excellent customer service. If a situation arises where we are unable to fulfill a promise, we will do our best to find a solution that is satisfactory to the customer. We will always strive to respond promptly to customer inquiries and concerns. To address the specific issue you raised, we will make every effort to honor our commitment to provide a 50% refund on your order. We apologize for any delay in processing this refund, and we will work to resolve this issue as soon as possible. Again, we apologize for the frustration you have experienced, and we appreciate your business. If you have any further questions or concerns, please don't hesitate to reach out to us.

Posted 2 years ago

“Terrible customer service. Was overcharged and cannot speak to anybody.”

Helpful Report

Posted 2 years ago

“The coffee tastes ok but so far I am very disappointed in the customer service. I order my coffee on thursday nov. 24 to get the pre black friday deal, which was if you spent over 100 you would get a tumbler. So I did and got 115 dollars worth of coffee. On Friday dec 2 I emailed them back because I never got an email saying it was shipped. It arrived on the 11th with a packing slip saying the cost was 87 dollars. So I didn't get a tumbler. I asked them about this on the 11 got an email reaponse from them on the 12th, but since then nothing. So order at your own risk. I wouldn't recommend it.”

Helpful Report

Posted 2 years ago

Hi Elden, Thanks for reaching out. I'm deeply sorry about the issue you had. Sadly it seems you didn't add the tumbler to your cart. It's not something that is automatic. If you would have added it, it would have been free. But don't be worried. We are super helpful with our customers you can ask them all and we are always there to find a solution so everyone is happy. Please reach out to support@gothrider.com and we will arrange something for you.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

GothRider® Reviews