GothRider® Reviews

Name: GothRider®
Rating: 4.50

4.5 Rating 555 Reviews

86 %

of reviewers recommend GothRider®

4.5

Based on 555 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Français

“It is good for a change of other types of fresh beans”

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Posted 10 months ago

“Still waiting for my command only got 1 on 3 that i order the same day”

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Posted 1 year ago

“The cofee that i got very good but i order the same day 3 order i only got 1 and im waiting for 2 and 3 you guys should put attention on delevry caus almost a month now and last week the rest was supposed to be delivered or ship but no news so im a bit desapointed”

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Posted 1 year ago

“Great product but poor delevry”

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Posted 1 year ago

“Product is good but poor delevry time waited more than a month and a half to get my stuff”

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Posted 1 year ago

“Besides waiting I think over a month for my order... Coffee was good.. If I decide to make another order, I'll update my review”

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Posted 1 year ago

“Loved the product but shipping needs to be improved greatly along with communication. But yes I will be buying more coffee.”

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Posted 1 year ago

“C’est un café correct”

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Posted 1 year ago

“Coffee is awesome but last time I putted 1 order and you charge me 4 times…hope to receive the 3 other orders soon and that no more orders will be add.”

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Posted 1 year ago

Hi Alexandre, Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused by the multiple charges on your previous order. We understand the frustration this has caused, and we would like to provide you with an explanation and a resolution. It appears that you may have inadvertently selected our auto-ship option during your previous order. This feature is designed to automatically process and ship subsequent orders at regular intervals to ensure a continuous supply of your favorite coffee pods. Unfortunately, it seems that the auto-ship feature was activated multiple times, resulting in the additional charges. We apologize for any confusion this may have caused. We understand that this was not your intention, and we assure you that we will rectify the situation promptly. To address this issue, we will immediately cancel the additional auto-ship orders and refund the corresponding charges. Our customer support team will contact you shortly to confirm the cancellation and initiate the refund process. Please note that going forward, we recommend double-checking your order details, especially when utilizing the auto-ship option, to avoid any unintended multiple orders. We value your satisfaction and want to ensure that you receive your coffee pods promptly. Rest assured, the remaining orders will be processed and shipped to you as soon as possible. You can expect to receive the remaining three orders within the standard delivery timeframe. Once again, we apologize for any inconvenience caused by the multiple charges, and we appreciate your understanding as we resolve this matter. If you have any further questions or concerns, please feel free to reach out to our customer support team, and they will be more than happy to assist you. Thank you for your patience, and we look forward to providing you with a positive coffee ordering experience.

Posted 1 year ago

“La livraison est vraiment trop longue”

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Posted 1 year ago

“received wrong mug and still no answer from the customer service. But at least the coffee is good”

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Posted 1 year ago

Hi Yan, We sincerely apologize for the error in your recent order and the lack of response from our customer service team. We understand how frustrating it can be when expectations are not met, and we are truly sorry for any inconvenience caused. Please accept our apologies for the incorrect mug you received. We strive to provide accurate and efficient service, and we regret that we fell short in this instance. Rest assured, we are committed to resolving this matter promptly. To rectify the situation, we kindly request that you provide us with the necessary details of your order, including the incorrect mug you received. We will investigate the issue and ensure that the correct item is shipped to you as soon as possible. We will also ensure that our customer service team addresses your concerns and provides you with the assistance you deserve. In the meantime, we are glad to hear that at least the coffee is enjoyable. We hope that once the correct mug is delivered, your coffee-drinking experience will be even better. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. Please reach out to us with the order details, and we will take immediate action to make things right. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.

Posted 1 year ago

“Mug is super bad ass”

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Posted 2 years ago

“Takes a while to receive the orders. But good coffee.”

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Posted 2 years ago

Hi Johanne, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the delay you experienced in receiving your order, but we are glad to hear that you enjoyed the coffee. At GothRider, we strive to deliver exceptional products and provide efficient service to our valued customers. We understand that receiving your order in a timely manner is crucial, and we apologize for any inconvenience caused by the delay. We are continuously working on improving our order processing and shipping times to ensure that our customers receive their products promptly. Your feedback serves as a valuable insight, and we appreciate you bringing this matter to our attention. If there's anything specific you would like us to address regarding your order, please let us know, and we will do our best to assist you. We value your satisfaction as our customer and are committed to resolving any concerns you may have. Thank you for your understanding, and we appreciate your support of our coffee. We look forward to serving you better in the future.

Posted 1 year ago

“Good Coffee but not as strong as i tough”

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Posted 2 years ago

“Received the wrong hoodie. But I was informed you will be sending me the correct one.”

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Posted 2 years ago

“The coffee is great it just takes way to long to ship.”

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Posted 2 years ago

“It is good coffee. Not the best not the most terrible. Got the deal with the mug. Mug was very small in size.”

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Posted 2 years ago

“Livraison très lente Et j ai attendu 15 jours pour ma commande et pa d accommodation pour le retard”

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Posted 2 years ago

Bonjour Ghyslain, nous sommes sincèrement désolé du délais de livraison, malheureusement nous avons eu un défi de production dernièrement qui a légèrement ralenti nos opération. Nous allons certainement pouvoir vous accommoder. Simplement nous écrire à support@gothrider.com. Nous allons nous occuper de vous.

Posted 2 years ago

“The taste of Gothrider is good but have trouble with consistency in grind.”

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Posted 2 years ago

Hi Tara, thanks for reaching out. First, make sure you send an email to support@gothrider.com so we can help you on that matter. Second, we would need to know which product, which lot. Sadly, and very rarely this can happen when we change or clean the grinder. Usually that first grind test is set aside, but might have been a small issue. Don't be worried, we are always here and we will make what it takes to get it right for you.

Posted 2 years ago

“Great coffee, nice mug! Shipping time leaves a bit to be desired.”

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Posted 2 years ago

GothRider® is rated 4.5 based on 555 reviews