Gotogate Reviews

“ They offered a refund if luggage was essential, so I canceled. ”

“ Gtg failed to book seats blamed everyone else but them selves...refund issued but no apology, told to sort my own seating reservation out with airline.... Be warned and insincere customer service and a deny all company ”

“ Instead of offering an effective solution or a fair refund, both companies simply adhered to rigid policies that clearly favor the airline and not the customer. ”

“ Extremely annoyed with the way this company kept refusing to accept any responsibility for a refund request I made for a change in reserved seating. ”

“ READ THIS: NO DUE REFUND. ”

“ They are bunch of Liars, Im waiting for my refund for the past 2 months, they are claiming the airlines needs to approve it, i called the airlines and they said that the agency has the money already and can refund you, GTG LIES every single time by saying, our expert team will contact you!!!! and they never DO!! F. ”

“ My family of 03 couldn’t make it to the airport due to the city blockade, and despite multiple attempts to get a cancellation or refund, I was met with inconsistent information from their customer service staff. ”

“ The agency told me that I am eligible for a full refund as my layover time is more than 5hrs. ”

“ My flight was canceled by the airline six months ago, and since then, I have been trying to obtain a refund. I contacted the airline, which confirmed that I am entitled to a refund and provided me with written confirmation. I promptly forwarded this information to Gotogate, yet I am still being informed that my ticket was used, and a refund will not be issued. This situation is frustrating and needs to be resolved. ”

“ NOOIT BOEKEN BIJ Gotogate ZE CANCELEN JOU VLUCHT ZONDER REDEN EN ZEGGEN DAT ZE JE GELD AL HEBBEN TERUG GESTORT TERWIJL ER TOT DE DAG VAN VANDAAG NOG GEEN REFUND HEEFT PLAATSGEVONDEN. ”