“Would give 0 stars if I could.
I’m trying to visit my dying relative and they have made the whole situation far worse. Airline have changed my flight making me miss my connecting flight and they won’t change unless I pay £30 ! Disgusting customer service please don’t risk booking with them.”
“This company has stolen money from refunds given to them by airlines but they never pass it on to customers, some who have waited over 2 years. Some have received refunds after threats of legal action and some with help from credit card companies. I have not been given refund after the airline cancelled my flights and ages them the refund and I have not received my money yet. They do not answer calls, most times the phone does not work. Check out Facebook and search for GOTOGATE and there you will see wha many are saying. You ALL have been WARNED. I have contacted SKYSCANNER and Google regarding them and to stop promoting this company, else they will be held liable also.
Edit
Jay”
“They will take your money and never look back! Good luck trying to get someone on the phone. And when you do they don’t actually do what they say they are doing. I was told I was getting a refund when they never put it in. Now I lost out on 600 dollars because they are scammers. They are only out to take your money. Do not do business with this company.
Update! 1/25/22 - thank you for your reply Gotogate! More lies! Tap Portugal never got a review request from your company. I was informed this last week when my tickets were still active. Your company never put in for a refund. When I called to ask why this was never put in when I have emails from October saying it should have been put in I got hung up on. Called back again…was told it was now an eligible refund (even though they said it was before as well) and they would expedite it. Big surprise….they didn’t. My last try was using my bank and trying to get them to help. Didn’t work either. So again. NEW update. They will take your money. Don’t use this company. I am going to find anywhere I can to write a review for them. I have never experienced such a sad excuse for a company. I will be informing the better business bureau of how this company chooses to do business and treat its customers. That way hopefully others don’t meet the same fate I did. You should be ashamed of yourselves Gogogate.”
“Scam !!! not to buy from them , change the flight unannounced and then charge a second time , Who want to cancel don't answer the phone and by email for more than a month don't answer also waiting on the line for a few hours!!
And finally won't refund the money even after we had to buy new tickets from another company and And we announced a cancellation a month ago.”
“BE CAREFUL WITH GOTOGATE
I summarize
The company, Gotogate/Oy SRG Finland AB, Corp. ID no. 1925453-7, VAT no. FI19254537
he sold me a ticket: Barcelona-milan-tel aviv-phuket
This ticket should never have been sold, since it is not possible to transit in Israel due to COVID restrictions, something that Gotogate should know and never sell this route
Faced with such a situation, upon arrival in Israel, I was detained at immigration and deported back to Italy, thus losing my connection, destination hotel, prepaid PCR at destination, having to book a new flight, more hotels, new PCR at Italy and new PCR in destination. Without counting all the inconvenience and generation of new documentation
I have spoken with Gotogate and after going through 4 operators, to whom I have had to explain my life, they tell me no
For more indignation, I paid Gotogate for insurance and they told me that this is not covered
I have never filed a complaint, I do not want to do it because of the money that is little, I want to go further since I understand that what has happened to me is an injustice
Let's see if I'm lucky and the fact of being European helps me in this case, I'll go ahed with an official claim”
“In a pandemic making money on people who test positive for covid !!! Will not help you
Try charge more another £452 in our case each person for a flight I could buy online for £547
Wouldn't reply when I said about covid help just goes quiet and couldn't even talk !!!
Avoid at all costs
Booking.com should be ashamed as I went through them”
“Had a terrible experience with Gotogate. Booked a flight and had to cancel. thankfully it was within 24 hours. But unlike other companies they don't even have free cancellation within 24 hours. It was my fault for not reading their cancellation policy. They charge 57 for agency fee which is listed on their website. In my opinion that was already already excessive. On top of that, they are charging me $35 for airline fee. The reason why this is infuriating is that I contacted TAP portugal airline (the airline I booked the flight for), and they said the cancellation is free if made within 24 hours. This is also listed on their website.
Essentially gotogate is double charging me in the amount of $92 with a bunch of made up fees. I don't remember the last time I paid this much for a service that provided with little to no value, a service that can be done with a couple presses of a button.
Completely outrageous, and with an icing on the cake. I email them with proof of the airline's policy, they didn't reply for 10 days. I called them, and was put on hold, then was disconnected in the middle of the call.
After calling again, I explained the situation and asked why I am getting charged this much for airline cancellation when the airline explicitly states that the cancellation is free, the representative basically repeated the same response multiple times without answering my question.
Will never, ever use this company again. Better yet, no more third party travel agency.”
“Refused to give a voucher or refund. The flight has been rescheduled a few times, new covid rules at the destination country, my transit visa was denied. GOTOGATE SCAM”
“Scamers, very bad customer service. I wouldn't recommend go to gate company. I made a booking just before covid (oct2020) and my flight got cancelled and my airline made a refund to these scamers but they avoiding to refund me back my money. Its been a over a year and I am still waiting for there reply which I know for fact I won't getting it back after all their bullshits and lying”
“Like every other customer has identified in their reviews, this company are a nest of soulless snakes bred to rob you of money at every step of the way from start to finish.
Naturally, we're in a time where many flights are getting cancelled due to the pandemic. The is completely understandable and unfortunate, however imprisoning the customer into your system so that they have no choice but to accept your obscene £30 'handling fee', despite lying in your emails with 'you can apply for a refund for your trip, or we can do it on your behalf', is outrageous. Furthermore, they never respond to emails for simple queries or urgent requests like cancellations, you're forced to wait on the phone for upwards of half an hour to get through to a customer service agent in India. Note: I didn't give their call centre agent any grief whatsoever, it's such a shame they're having to take the frontline for this disgusting company, but what I am going to do is post this review on every single review site I can find, advise my friends and family never to do any business with them and never use them again. I truly hope your business crumbles during this dark time we're in, as you do not deserve to be operating with this level of greed, malice and deliberately planned difficulties for your 'customers' ('victims' would be more appropriate).”
“Once you have a issue, in my case Covid related, nobody (call center hard to joint), the only think they are interested is the commission for everything (open ticket, refund ...). By the way a site (GOTOGATE.com) where you can not provide the feedback seems out of time or they are afraid about the feedbacks (pay attention before using GOTOGATE).”
“These guys a crooks!! Skelems!! Tsotsi!! And all this time I thought Swedish businesses are honest!!!
They switched the date on my booking. When I called to find out why, After holding on for 1hr finally got through to an agent who said they cannot change it to the date I wanted and would get a superior to call me within 24hrs. I then asked if I could cancel the flight altogether, they said I could but wouldn't get anything. This was the 18th of December 2021. Today is the 2nd of January 2022, They have not even bothered to respond to me.
I tried calling them again, and after holding for 35mins, they finally answer. The man on the line asked me to hold for 2 or 3 mins, I agreed. Then he asked me to hold gain for 2 to 3 mins as it was "taking long" to find a matching flight. Then this time, he just dropped the call.
Daylight robbery!!! Mbavha chaidzo!!!”
“HORRIBLE, first the customer service line was busy for over 24 hours, then they refused to provide a travel voucher, or a refund when we had to change our flight due to Covid.”
“No refund and I booked two tickets with these fraudulent people...
Their refund policy says you can cancel 4 hours before your flight. I tried to cancel 4 hours before the flight on both occaions.
These people are theives... DO NOT PURCHASE A TICKET HERE”
“The biggest scam of all!!
The biggest scam of all!!! They literally charged me 1400$ for nonexistent flight.
After confirming that the money is gonna be refunded back and that I should just go ahead and book a different flight because apparently the first one was a bust.
So I did!!!
Appears that that’s exactly what happened with the second one!
Now 3 weeks after I am without a flight and -3000$ in minus!! Because mofos completed both payments and placed a ban on charge back!!!!
How is this even possible!!!!”
