Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 6,934 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 6,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 23rd November 2024

Gail Ward

Gourmet Basket 5 star review on 21st November 2024

Lisa Bruce

Gourmet Basket 5 star review on 19th September 2024

Elizabeth Orrell

Gourmet Basket 5 star review on 13th August 2024

BRONWYN Kerr

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best packing by Sophia, and the most outstanding luxury hamper we have received & my husband has received many, over the years being the Principal at - Stone Real Estate at Narrabeen so impressed”

Gourmet Basket 5 star review on 1st May 2024

Helpful Report

Posted 8 months ago

“I'm writing about a gift I ordered prior to Christmas. Order 43349 a simple box of chocolates I thought was to be delivered. Previous years I've ordered and the boxes were delivered. This past year the order was not and stated that the intended receiver of the gift would have to pick it up. She is elderly and lives outside of Sydney. I live in the United States. I said I would pay for delivery and am being ignored. I do not understand this kind of service and would gladly pay for delivery or my money refunded. However I am consistently being ignored. Thank you, I hope, David Combs”

Helpful Report

Posted 1 week ago

Hello David, Thank you for reaching out. Unfortunately, it appears that your order is with a different company, as all our order numbers begin with "GB," and we do not have a record of order 43349 in our system. We wish we could have assisted, however, we have not received any correspondence regarding this matter. We recommend contacting the company you placed the order with for further assistance. We apologise for any confusion, and we hope this issue is resolved promptly. Many Thanks, GB Team

Posted 4 days ago

“sent to mother for christmas she was very please with basket”

Helpful Report

(Belrose) - Posted 1 week ago

Hello Mark, Thank you for taking the time to leave a 5-star review, we really appreciate it!! We’re delighted to hear that your mother was pleased with the basket you sent for Christmas. Many Thanks, GB Team

Posted 4 days ago

“Basket delivered promptly and was much loved by the receiptiant.”

Helpful Report

(Belrose) - Posted 1 week ago

Hello Sue, Thank you for your kind feedback! We’re delighted to hear the basket was delivered promptly and much loved by the recipient. Many Thanks, GB Team

Posted 4 days ago

“My daughter loved it for Xmas Delivery on time was wonderful! Thankyou. Great doing business with you, Willbuy again in future.”

Helpful Report

(Belrose) - Posted 2 weeks ago

Hello Karren, Thank you for your kind words! We’re so pleased to hear that your daughter loved her Christmas hamper and that the delivery was on time. It’s wonderful to know you had a great experience with us and will use our services in the future. Many Thanks, GB Team

Posted 4 days ago

“We ordered a Christmas Red wine hamper with luxury biscuits & treats for my niece who is travelling in Australia and she loved it. Sent us pics & it looked great value for the price. The whole ordering process & email contact from 12,000 miles away was fab. Thank you so much will definitely use you again”

Helpful Report

Posted 2 weeks ago

Hello Vikki, Thank you for your lovely feedback! We’re delighted to hear that your niece loved the Christmas Red Wine Hamper and that the ordering process was smooth for you, even from 12,000 miles away. It’s wonderful to know the hamper brought joy and was great value for the price. Many Thanks, GB Team

Posted 4 days ago

“I ordered a Gourmet Basket to be delivered to my brother & family in Melbourne for Christmas. It arrived in good time, beautifully presented & full of scrumptious food & wine. To say they were impressed is an understatement! Thank you. Sarah, UK”

Helpful Report

(Belrose) - Posted 2 weeks ago

Hello Sarah, Thank you for sharing your experience, we really appreciate it!! We’re thrilled to hear that the hamper was delivered on time, beautifully presented, and enjoyed by your brother and his family. Knowing they were so impressed truly makes our day! Many Thanks, GB Team

Posted 4 days ago

“Great range of hampers catering for all occasions. Christmas bonus deals made the hampers very affordable and offered a wide selection.”

Helpful Report

(Belrose) - Posted 2 weeks ago

Hello, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our range of hampers and found the Christmas bonus deals both affordable and appealing. It’s always our goal to provide a wide selection for every occasion. Many Thanks, GB Team

Posted 4 days ago

“Great product, delivered on time. The family loved it!”

Helpful Report

(Belrose) - Posted 2 weeks ago

Hello Matt, Thank you for taking the time to leave a 5-star review, we really appreciate it!! We’re thrilled to hear that the product was delivered on time and that your family loved it. Many Thanks, GB team

Posted 4 days ago

“They loved there hamper”

Helpful Report

(Belrose) - Posted 2 weeks ago

Hello Jackie, Thank you for taking the time to eave a 5-star review, we really appreciate it!! We're delighted to hear that your recipients loved their Gourmet Basket. Many Thanks, GB Team

Posted 4 days ago

“Arrived as per schedule, more than happy with your service thanks”

Helpful Report

(Belrose) - Posted 2 weeks ago

Hello Wendy, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re glad to hear that your order arrived as scheduled and that you were happy with our service. Many Thanks, GB Team

Posted 4 days ago

“Billy from the Gourmet Basket team went above and beyond to make sure my parents received their delicious Gourmet Basket before Christmas 🎄 They were overjoyed when it arrived and thoroughly enjoyed all the high quality, delicious treats. Thanks from my family to all at Gourmet Basket for a quality service.”

Helpful Report

Posted 2 weeks ago

Hello Deborah, Thank you for taking the time to leave such a wonderful review, we really appreciate it!! We’re thrilled to hear that your parents enjoyed their Gourmet Basket and that we could help make their Christmas extra special. Billy and the team are delighted to have been able to assist, and your feedback truly means the world to us. Many Thanks, GB Team

Posted 4 days ago

“according to the gift recipient, the basket itself was great, most of the contents were lovely. But is was not shipped in any kind of insulated container with a cold pack. so the cheese was iffy looking, and the chocolates were melted beyond recognition.”

Helpful Report

(Belrose) - Posted 2 weeks ago

Hello Katherine, Thank you for taking the time to share your feedback. We sincerely apologise for the condition of the cheese and chocolates. We understand the disappointment this may have caused. All of our fresh cheeses are shipped in insulated bags with cold packs, while long-life products such as our prestige brie and chocolates are not. Unfortunately, external conditions such as weather can sometimes contribute to this issue. We deeply regret any inconvenience this may have caused and appreciate your understanding. Many Thanks, GB Team

Posted 4 days ago

“My mother adores her gifts from Gourmet Basket”

Helpful Report

(Belrose) - Posted 2 weeks ago

Hello Sharon, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re so happy to hear that your mother adored her Gourmet Basket! Many Thanks, GB Team

Posted 4 days ago

“I'm very disappointed. Sweets look nice but taste awful. I have thrown most of them to trash. Only nuts were eatable. Just as an example, popcorn with nuts is a block of sugar with few pieces of soft popcorn. Can't eat it.”

Helpful Report

Posted 2 weeks ago

Hello Lucy, Thank you for sharing your feedback. We’re sorry to hear that some of the items in your hamper didn’t meet your expectations. Your satisfaction is very important to us, and we regret any disappointment caused. We appreciate your thoughts and will review your comments to ensure we continue to provide the best possible experience for our customers. Many Thanks, GB Team

Posted 4 days ago

“Easy to order and hampers well displayed so you could see what you were getting very clearly. Prices very fair, and responses quick. Recipient pleased with the hamper, tho I ordered two and one was delivered a few days early. Definitely recommend and would use again.”

Helpful Report

(Belrose) - Posted 2 weeks ago

Hello, Thank you for taking the time to share your experience! We’re delighted to hear that you found the ordering process straightforward and the hampers well-presented. It’s great to know the recipient enjoyed the hamper and that you were pleased with our pricing and prompt responses. We apologise for the early delivery of one hamper and appreciate your understanding. Your feedback helps us improve, and we’re grateful for your recommendation. Many Thanks, GB Team

Posted 4 days ago

“Thank you the basket was lovely and the delivery was super fast”

Helpful Report

(Belrose) - Posted 2 weeks ago

Hello Jennifer, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re so pleased to hear that you loved the basket and that the delivery exceeded your expectations. Many Thanks, GB Team

Posted 4 days ago

“Easy to navigate website, easy to order, perfect delivery, overall a very satisfying experience and a happy customer!”

Helpful Report

(Belrose) - Posted 3 weeks ago

Hello Gabi, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re delighted to hear that you found our website easy to navigate, the ordering process straightforward, and the delivery seamless. Many Thanks, GB Team

Posted 4 days ago

“Excellent service and high quality products.”

Helpful Report

(Belrose) - Posted 3 weeks ago

Hello, Thank you for taking the time to provide a 5-star review, we really appreciate it!! Many Thanks, GB Team

Posted 4 days ago

“Disappointed Package was damaged”

Helpful Report

(Belrose) - Posted 3 weeks ago

Hi Janette, We’re sorry to hear your package arrived damaged. This is not the experience we aim to provide. Please reach out to our customer service team so we can resolve this for you promptly. Many Thanks, GB Team

Posted 3 weeks ago

“Helped us organising multiple gifts and indidual cards at the same address which couldn’t be done on line. Delivered on time. Great service!!!!!!”

Helpful Report

(Belrose) - Posted 3 weeks ago

Hello Suhas, Thank you for your feedback! We’re so glad we could assist with organizing your multiple gifts and individual cards. It’s great to hear everything was delivered on time. Many Thanks, GB Team

Posted 3 weeks ago

Gourmet Basket is rated 4.6 based on 6,934 reviews