Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can not comment as basket was ordered a week ago for delivery 22/4/2020 and at this stage have not received it.”

Helpful Report

Posted 4 years ago

Hello Ursula Thank you for your feedback. Our customer service team have been in contact with you directly regarding your order. Although if we can assist you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 4 years ago

“I ordered the basket and paid the same day delivery fee. It was delivered 6 days later, after I had been promised a return phone call that didn’t happen and cancelled my order and asked for a refund, which also didn’t happen. Would not recommend this service”

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Posted 4 years ago

“Ordered nearly ten days in advance, the basket did not arrive on my friend’s birthday. Very disappointing.”

Helpful Report

Posted 4 years ago

“booked in a special delivery for a milestone birthday and it didnt arrive on the date. i had to follow up and chase the status. not a good experience.”

Helpful Report

Posted 4 years ago

Thank you so much for reaching out. We are sorry to hear your experience wasn't a positive one this time around. Our customer service team have been in contact with you via email and refunded your shipping fee for your gift not arriving on your requested gift delivery date. If we can assist you any further at all please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 4 years ago

“Hamper was due to be delivered on the 9th April, it was ordered a week prior, and still hasn't been delivered for my friends birthday. Really disappointing - especially when you are charged $20 for delivery!”

Helpful Report

Posted 5 years ago

Hello Celia Thank you for taking the time to contact us and we would like to apologise about your recent experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Sincere apologies that your gift did not arrive on the 9th April as requested. Our customer service team have been in contact with you via email and as a gesture of apology have refunded your shipping fee. If there is anything else we can assist with please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 4 years ago

“Basket never received.”

Helpful Report

Posted 5 years ago

Hello Ruth Thank you so much for reaching out. Sincere apologies I have looked into your delivery further for you and can see that unfortunately your gift was not delivered on your chosen gift delivery date. I can confirm your gift was delivered on the 14th April at 10.57am. Our customer service team have been in contact with you via email and as a gesture of apology we have refunded your delivery fee. If you would like to discuss the matter any further please feel free to contact the office. Kind Regards Rachael Customer Service

Posted 4 years ago

“I am disappointed and very upset as my delivery wasn’t delivered on the scheduled day and no one contacted me to tell me. I had to ring up and no one was apologetic to me as it was very important it arrived on that day as a birthday gift. I am very upset with this delivery and will not be ordering from here due to this issue.”

Helpful Report

Posted 5 years ago

“Haven’t received the package yet”

Helpful Report

Posted 5 years ago

“Wrong hamper was delivered. Customer service was responsive initially then had few hiccups and provided unreasonable options.”

Helpful Report

Posted 5 years ago

“The order was never received. I want a complete refund. You are a disgrace.”

Helpful Report

Posted 5 years ago

Hello David Thank you for taking the time to contact us and we would like to sincerely apologise about your recent experience. I have looked into this further for you and can see the address details that we were originally provided were incomplete and appears to be missing the unit number therefore resulting in an unsuccessful delivery and causing a delay. We contacted our courier on the 19/2/20 with the updated address details you provided and were told this would be re-delivered within 48 hours. Unfortunately it appears this was not the case and we were informed yesterday that your gift was taken to the post office for collection although as this was uncollected from the post office they have arranged to have your gift sent back to our warehouse. We can understand this is very disappointing. Our customer service team have been in contact with you via email regarding this matter and will arrange a full refund once your gift has been returned back to our warehouse. Please note this may take up to 3 business days. In the meantime if we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“The item ordered for same day delivery never arrived same day. The person never received it as they had left for the day. I complained and just received a delivery refund.... Yet the product never arrived!”

Helpful Report

Posted 5 years ago

Hello Simon Thank you for taking the time to contact us and we would like to apologise about your recent experience.Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Our customer service team have been in contact with you directly via email and confirmed your gift was delivered on the 14/2/20 as requested. Although if we can assist you with anything further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“I didn’t receive what was advertised in the pic... the pic showed a bottle of red that was specially wrapped in red for new year... but it was just ordinary bottle of red when delivered. Not worth what I paid”

Helpful Report

Posted 5 years ago

Thank you so much for reaching out. Apologies that you did not receive the correct wine in your hamper. Our customer service team have been in contact with you via email and require some more details so they can look into this further for you. If there is anything else we can help you with please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“Haven't received my order or any delivery details”

Helpful Report

Posted 5 years ago

Hello Jennifer Thank you for reaching out, I have looked into your order further for you and can see you have selected the 13th of February as your gift delivery date. Once your gift has been shipped from our warehouse you will receive further details with tracking information. If we can assist you any further please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 5 years ago

“I made my order on 19th of December, for next day delivery which I had to pay extra for. This is because 20th is the last day that the recipient's office is open. Today, 07/01/2020, I got a call from StarTrack that the hamper still hasn't been delivered. The driver attempted 3 times and the office is closed. Obviously, the hamper was not delivered the next day. Very disappointed.”

Helpful Report

Posted 5 years ago

Hello Ada Thank you so much for reaching out. Apologies that your gift didn't arrive on your chosen gift delivery date. I have looked into this further for you and it appears the courier attempted to deliver your gift on the 20/12/19 at 11.21am although the business was closed at the time of delivery. They then attempted to deliver the gift another 4 times and on the 5th attempt the gift was delivered and signed for. Our customer service team have emailed through further details. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“Buy a second time and again the package did not arrive on time, it is even more not received, pity greetings”

Helpful Report

Posted 5 years ago

Hello Pedro Thank you so much for reaching out regarding the delivery of your gift. Apologies that your gift did not arrive on time. I have looked into this further for you and can see the courier attempted to deliver your gift on the date you requested. Due to the recipient not being available at the time and it being unsafe to leave the gift the driver took your gift to the local post office for collection. The recipient has now collected this gift from the post office. If we can assist you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“My parcel never reached/arrived to recipient, and customer service didn't answer my last couple emails requesting details on my package.”

Helpful Report

Posted 5 years ago

Thank you so much for reaching out regarding your delivery. I have looked into this further for you and can see our customer service team were in contact with you up until the 24th of December prior to our office closing over the Christmas break regarding your delivery. Apologies for the delay in response although as our office was closed from the 25th December until the 1st of January we were unable to respond to the emails you sent during this timeframe. Your hamper was delivered to the recipient on the 30th December. Customer service confirmed this via email on the 2nd of January. Please don't hesitate to call the office if you wish to discuss further Kind Regards, Rachael Customer Service

Posted 5 years ago

“Not received. Not phoned. Perishable goods and not received. No real attempt to deliver. I paid for same day delivery but delivery was only poorly attempted 3 days later. Not what I expect ordering gourmet goods in the heat of Sydney.”

Helpful Report

Posted 5 years ago

Hello Yvonne Thank you so much for reaching out and sincere apologies for your recent experience. Our customer service team have been in contact with you via email. It appears that the address was incomplete at the time of delivery resulting in an unsuccessful delivery. Confirming your gift has now been delivered and as an apology we have refunded your same day shipping fee. If we can assist any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“Please see previous correspondence re non delivery of gift parcel this Christmas”

Helpful Report

Posted 5 years ago

Hello Dorothy Thank you so much for reaching out regarding your delivery. Sincere apologies that your gift did not arrive in time for Christmas. Our customer service team tried contacting you a few times as the address we were provided was missing the unit/street number. We have been in contact with you via email to confirm the gift was delivered. If we can assist you any further at all please don't hesitate to ask Kind Regards, Rachael Customer Service

Posted 5 years ago

“I ordered a Christmas hamper on the 19th of December, it is now the 27th of December and my gift has still NOT been delivered!!!!!! Not happy at all”

Helpful Report

Posted 5 years ago

Thank you so much for reaching out. Our customer service team have been in contact with you via email. Apologies that your gift did not arrive on your chosen gift delivery date. We have refunded your shipping fee and confirmed your gift was delivered on the 27th December. If we can assist you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“It arrived too late”

Helpful Report

Posted 5 years ago

Hello Karen Thank you for reaching out regarding the delivery of your hamper. Sincere apologies for any disappointment caused. I have looked into this further and can see our customer service team have been in contact with you via email and refunded your shipping fee. Although if there is anything else we can assist with please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews