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Gourmet Basket Reviews

4.6 Rating 7,060 Reviews
92 %
of reviewers recommend Gourmet Basket
Company Reviews Product Reviews
1,255
 Metrics Info
4.6
Based on 7,060 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
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Maria Thomas
Verified Buyer
“Unfortunately he got a get well cover on it instead of a happy birthday and the wine was not a penfolds”
Helpful Report
Posted 4 years ago
Rob Brown
Verified Buyer
“The process was simple and well organised. The gift was gratefully received thank you.”
Helpful Report
Posted 4 years ago
Lexie Sibilia
Verified Buyer
“Quick service and good value for the money”
Helpful Report
Posted 4 years ago
We really appreciate you taking the time to share your thoughts with us Lexie. Thank you and have a great day!
Posted 4 years ago
Shirley Bell
Verified Buyer
“Very happy”
Helpful Report
Posted 4 years ago
Glad you're happy with our service Shirley :) Have a great day!
Posted 4 years ago
Hilary Height
Verified Buyer
“Our virus stuck kids were absolutely thrilled to get the surprise basket. For two days we would get an evening shot of them eating something new Well done to you for the way our order was carried out we have already passed on your details. It was a much needed surprise”
Helpful Report
Posted 4 years ago
Hi Hilary, there's no better feeling than receiving a surprise! Thank you for your kind words and I'm glad they enjoyed it!
Posted 4 years ago
Anonymous
Verified Buyer
“Gourmet Basket had what I was looking for (eg Cheese and Wine ) and site was easy to use and the packaging looked professional.”
Helpful Report
Posted 4 years ago
Wendy Tat
Verified Buyer
“Very well presented products and look elegant. But lack of variety and products to choose from or pick and swap. Not much choice to add on and no customization. A bit pricey on delivery fees - making up 20% of the total price.”
Helpful Report
Posted 4 years ago
Susan Pearce
Verified Buyer
“Melissa was very helpful. Was disappointed though that I asked for the bag for her - pink & the black & white was delivered”
Helpful Report
Posted 4 years ago
Ian Pittman
Verified Buyer
“5/5 on yumminess - as rated by my father, the recipient 5/5 on service - as rated by me, the purchaser 3/5 on process - as the gift was delivered well in advance of the 4/9 date requested on the order.”
Helpful Report
Posted 4 years ago
Tania Turia
Verified Buyer
“My friend and I purchased two baskets for our third bestie and wanted the blanket and robe hence the two baskets. You were out of the blankets and other items so I received a call to choose different products although they were more expensive, they were not what we wanted for our friend. It would've been nice to have other products available to choose like body brushes, face masks, eye cold masks, etc. There were not a lot of pampering items to choose from as additional products. We would've paid any amount for our friend for Luxury plus. I do understand that with COVID you are experiencing many challenges.”
Helpful Report
Posted 4 years ago
Maxine Robson
Verified Buyer
“This was an excellent gift to our family who are doing it tough at the moment. The wine and snacks were a great hit. The selection was lovely, although we had to add chocolates, because they also have a three year old who would have been upset if the gift didn't have anything for him. It is good that the basket enables you to do that.”
Helpful Report
Posted 4 years ago
Lorraine Bianco
Verified Buyer
“They loved their basket. Thanks for keeping me informed of delivery information every step of the way!”
Helpful Report
Posted 4 years ago
Anna Lennox
Verified Buyer
“My giftee loved their gourmet hamper. 4 stars given as star track who delivered their basket did not ring the buzzer if their apartment to deliver the hamper (and someone was home to collect) so they had to go to the post office to collect.”
Helpful Report
Posted 4 years ago
ELAINE WILSON
Verified Buyer
“Despite not arriving on the day of her birthday my friend is very happy with her hamper.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Really good packaging and good products”
Helpful Report
Posted 4 years ago
Trish Brimelow
Verified Buyer
“Arrived on time and the day of preference. Gift was very happily received and all products were great. Thnx a lot for the easy ordering :)”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Quality contents in the hamper. Much nicer than other hampers I researched. Recipient very grateful. Would like to see a no-sugar hamper added to your range, suitable for people with diabetes. My initial webform enquiry didn't reach you for some reason, although I got a confirmation email that it had been sent. This resulted in a delay in resolving an initial query and meant I had to re-create the enquiry. Direct email service after that was prompt.”
Helpful Report
Posted 4 years ago
Hagop Benlian
Verified Buyer
“Easy and pleasant customer service”
Helpful Report
Posted 4 years ago
Roslyn Hourigan
Verified Buyer
“They loved their hampers it brightened up their lockdowns Thankyou.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Great service!”
Helpful Report
Posted 4 years ago
Gourmet Basket is rated 4.6 based on 7,060 reviews
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