Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked for the gift to be delivered to my daughter today 26th June but she has not yet received it and has now left for the weekend and won't return until Sunday evening. This was due to be a Birthday gift. I am extremely disappointed that she didn't receive it on time.”

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Posted 4 years ago

“Very poor customer service and follow up.”

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Posted 4 years ago

“Basket did not arrive !!!!! It is now thursday night and still no delivery”

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Posted 4 years ago

“Delivery scheduled for Friday has not arrived yet. So my review is going to be very negative. I am so unimpressed. I want a refund and an apology. FURIOUS. Is and understatement!!!! I have emailed. I have left a message. No one has bothered to contact me yet”

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Posted 4 years ago

“So disappointed. My delivery was booked & planned for a specific date. It did not get delivered & your company did not even realise it hadn’t been delivered when I called 3 days later. It was basically a week late. Missed the mark with timing. I did not get a call back to confirm when delivery would actually be occurring. I was offered a refund for delivery. Am yet to receive a refund (another week later). Not happy at all. Would love a call from someone to acknowledge the disappointment that’s occurred on my end.”

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Posted 4 years ago

“I paid for same day delivery and it was not delivered until 3 days later so am very unhappy with this outcome and the lack of (no) information provided along the way. I will use an alternate supplier going forward.”

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Posted 4 years ago

“I was initially very excited about being able to send a cheese and wine basket to my sister and her fiancé as they are cheese and wine lovers, however the cheese was never received. I contacted customer service straight away and they said they would send it out again straight away - no problem, a little annoying but nothing I could do. A week later still nothing received. I called back and they said it they would send it out again. A month later and still nothing. I’m really disappointed as this has defeated the purpose of purchasing this particular basket. I’m really unhappy about this service and expect to be contacted about this but I’m not going to hold my breath.”

Helpful Report

Posted 4 years ago

Hello Caitlin Thank you for taking the time to contact us and we would like to apologise about your recent experience.Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Our customer service team have been in contact with you via email regarding this matter and we are currently waiting on a response back from you. We look forward to hearing from you soon and if you have any further questions or concerns please let us know. Kind Regards Rachael Customer Service

Posted 4 years ago

“I would give them zero except I can’t. I spent a lot of money for a product that was not provided. I was told one item was not in stock and offered an alternative. The alternative requested was not provided and now I have a little old lady with a horrid leopard print cup. Then to my disgust o discovered that almost everything else that was delivered to her was different from what was ordered without letting me know and now my mother now has a whole pile of expensive food she doesn’t like and can’t eat!”

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Posted 4 years ago

Thank you for taking the time to contact us and we would like to apologise about your recent experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Our customer service team have been in contact with you via email. If you would like to discuss anything further please do not hesitate to ask. Thank you

Posted 4 years ago

“Still waiting for the delivery to occur”

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Posted 4 years ago

Hello Jo Thank you so much for reaching out. I have just looked into this further for you and can confirm your gifts were both delivered on the 15th May. I can see that your gifts arrived a few days later then your requested gift delivery date and as a gesture of apology I have refunded the delivery fees on both your orders. If you wish to discuss this further please don't hesitate to contact the office. Kind Regards Rachael Customer Service

Posted 4 years ago

“The basket itself was wonderful but the customer service needs serious review”

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Posted 4 years ago

Hello Keshnee Thank you for taking the time to contact us and we would like to apologise about your recent customer service experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. I have looked into this further for you and can see my colleague has refunded your shipping fee due to the unfortunate delay in your delivery. Once again sincere apologies and if you wish to discuss this any further please don't hesitate to contact the office. Kind Regards Rachael Customer Service

Posted 4 years ago

“IT DID NOT ARRIVE! Now I have to explain to my mum why she did not get a mother's day gift and wait 3 to 5 days for a refund. So heartbroken.”

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Posted 4 years ago

“Website allowed me to order a hamper 5 days prior to delivery but then 2 days before delivery I got a call saying that you couldn’t fulfill the order”

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Posted 4 years ago

“Pathetic delivery service!! 😡 Ordered my gift basket a week ago & still not delivered!!”

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Posted 4 years ago

Hi Margaret, yes I can see this came in very late - it should have been delivered on the 7th. Startrack had a big backlog with Mother's Day but even this is way too long. We have already refunded your shipping as an apology, and I will send you a coupon in addition in case you wish to order another gift later in the year. Once again, pls accept our apologies, this is not acceptable from our couriers.

Posted 4 years ago

“The basket never turned up. It was for my fathers 70th birthday. You never responded to my messages and claimed it was delivered on 5th of may. Then you send me an auto feedback form. WORST SERVICE EVER. Please respond already so i can get a refund.”

Helpful Report

Posted 4 years ago

Hi Jessica, thank you for your feedback. I can confirm we shipped your gift on time, and there was an attempted delivery on 5th May as you requested, however it was not left on the premises as it would have been unsafe to do so. It was then taken to the nearest Post Office for collection, and a Sorry we Missed You card should have been left so your father could see a delivery was attempted. This is exactly the process we describe on our website for delivery, so it is really not fair for your to claim this is the "worst service ever". I am very sorry your Father didn't physically receive this on the 5th, but we have done exactly as we promise to do. The gift is now at Tamarama Post Office, I will send you the Consignment number in private reply so someone can pick it up. As a gesture of goodwill we will refund your shipping costs aswell. I hope that's OK. Many thanks

Posted 4 years ago

“No, our friend didn’t enjoy their hamper because it was not delivered. I was told it would be delivered on 30/4/20 and when I noticed it was still in transit on 1/5/20, I called your office & was advised to check with star track. They said it was sitting in the depot & would not be delivered till Monday 4/5/20 which was too late. Plus the package had cheese in it which would have been a health hazard not being refrigerated for so long. I cancelled the order &was advised I would receive a full refund once the hamper was back in your warehouse. I called yesterday 8/5/20 only to be told that Star Track had tried to deliver the hamper on 7/5/20 and it was back at the depot. I am still waiting for a refund,I don’t see why I have to wait for it be returned to your warehouse for a refund to be given because of incompetence by the courier company and no further follow up by your company. Regardless of where the hamper is at present time, I request you process my refund without further delay. Thank you”

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Posted 4 years ago

Hi Caroline, very sorry about what has happened here. This is not good enough by our couriers. I can confirm your refund was processed on 11th May in full.

Posted 4 years ago

“The basket was put together carelessly, the box was dusty and the lid of the hand cream was broken.”

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Posted 4 years ago

“Did not deliver on required date. Nobody bothered to advise that delivery would not occur. Customer Service ignored my refund request. Disgusting service. Never again!!!”

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Posted 4 years ago

Hello Jenni Thank you for taking the time to contact us and we would like to apologise about your recent experience.Feedback like this helps us to improve our services to our customers and for this, we are very grateful. I have looked into this further for you and can confirm your gift was delivered on the 4th May. As your gift arrived a few days after your chosen gift delivery date as a gesture of apology I have refunded your delivery fee. Please note unfortunately we are unable to refund an order unless the gift has been returned back to our warehouse and as we did not receive a response back from the email we sent to you regarding arranging for your delivery to be stopped we were unable to refund your order. If you wish to discuss this matter any further please don't hesitate to call the office. Kind Regards Rachael Customer Service

Posted 4 years ago

“I ordered a gourmet hamper which included a standard wine and cheese. I chose to upgrade the wine and cheese as this was for my parents. After the hamper arrived, the fresh cheese was packaged nicely, but the upgraded wine I ordered was missing, instead the standard wine was sent. I contacted gourmet basket in regards to this, and I had to either organise to send back the standard bottle before they would deliver the upgraded wine, or accept a refund of the upgraded purchase. Given the hamper was $170+ I assumed they could have delivered the nicer upgraded wine, but instead I had to accept the refund as it was too difficult to organise to exchange the wine. Hamper was nice, but could be better customer service.”

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Posted 4 years ago

“I am very disappointed as I paid for three baskets, and only two were delivered. I have contacted you four times to alert you that the money has been taken out of my account and you have not responded once. This happened over three weeks ago, I am very disappointed and would never use your services again.”

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Posted 4 years ago

“What I ordered was not what was received. I ordered the boxed treats with additional chocolates, mini candle and expresso Martini in a jar. In stead a box with a bottle of champagne and small chocolates with incorrect card was sent. So disappointed it was for my mum's 50th birthday. I will follow up with a formal complaint as it was not what I ordered”

Helpful Report

Posted 4 years ago

Hello Hannah Thank you so much for reaching out. Sincere apologies that your mum received the incorrect gift we can understand this is very disappointing. Our customer service team have been in contact with you via email and have arranged to send a new hamper out to your mum. If there is anything else we can assist with please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 4 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews