Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 6,985 Reviews

91 %

of reviewers recommend Gourmet Basket

4.6

Based on 6,985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 23rd November 2024

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Gourmet Basket 5 star review on 21st November 2024

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Gourmet Basket 5 star review on 13th August 2024

BRONWYN Kerr

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery came on the wrong day and then I needed to go out of my way to pick it up from the post office”

Helpful Report

(Belrose) - Posted 4 weeks ago

Hi Michaela, We sincerely apologise for any inconvenience caused. As noted at checkout, all delivery dates are considered preferred and are not guaranteed. Additionally, if our driver is unable to locate a safe place for delivery, the hamper will be taken to the nearest post office, as outlined in our terms and conditions. We appreciate your understanding and are here if you have any further concerns. Many Thanks, GB Team

Posted 4 weeks ago

“Sent the fgift basket to a very dear friend who loved it!”

Helpful Report

(Belrose) - Posted 4 weeks ago

Hi Angela, Thank you for taking the time to provide 5-star feedback, we appreciate it!! We are thrilled that your dear friend enjoyed their Gourmet Basket. Many Thanks, GB Team

Posted 4 weeks ago

“Paid extra for a specific delivery date which was not adhered to Gourmet Basket has refused to refund the extra payment”

Helpful Report

(Belrose) - Posted 4 weeks ago

Hi Mark, Thank you for sharing your feedback. We sincerely apologise for any inconvenience caused. As noted at checkout, all delivery dates are considered preferred and are not guaranteed. We understand your frustration and appreciate your understanding of our policies. Many Thanks, GB Team

Posted 4 weeks ago

“Quality products and great prompt service, would definitely use again!”

Helpful Report

(Belrose) - Posted 4 weeks ago

Hi Jane, Thank you for taking the time to provide such a fantastic review!! We are delighted to hear that you were happy with the products & service. We look forward to assisting you in the future. Many Thanks, GB Team

Posted 4 weeks ago

“Extremely happy with the product quality, packaging and delivery timelines followed as promised. Thank you so much!”

Helpful Report

(Belrose) - Posted 4 weeks ago

Hi Saiprasanna, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re thrilled to hear you’re happy with the quality, packaging, and timely delivery. Your satisfaction means a lot to us. Many Thanks, GB Team

Posted 4 weeks ago

“They loved the basket and all the goodies”

Helpful Report

(Belrose) - Posted 4 weeks ago

Hi Sohinee, Thank you for taking the time to provide such a great review, we appreciate it!! We are thrilled to hear that your recipients loved their hamper and all the goodies inside!! Many Thanks, GB Team

Posted 4 weeks ago

“The fact is, I'm still alive...”

Helpful Report

(Belrose) - Posted 4 weeks ago

Hi Dennis, Thank you for taking the time to provide a 5-star review we really appreciate it!! Many Thanks, GB Team

Posted 4 weeks ago

“The basket was not delivered as Gourmet Basket advised. Not able to contact Gourmet Basket during the Christmas/New Year holiday period to enquire about the order.”

Helpful Report

(Belrose) - Posted 4 weeks ago

Hi Jim, We sincerely regret that you were unable to contact us between December 25th and January 6th due to our office closure over the holiday period. We understand how important it is to have timely communication, and we apologise for any inconvenience caused. If there is anything we can do to help resolve the issue with the delivery, please feel free to contact us anytime. We are here to assist you. Many Thanks, GB Team

Posted 4 weeks ago

“Order #GB348895 - message card missing.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Mrs Higgins, Thank you for taking the time to share your feedback. We sincerely apologise for the missing message card in your order. We understand how important it is for your gift, and we regret this oversight. If there’s anything we can do to make it right, please let us know. Warm regards, GB Team

Posted 4 weeks ago

“Excellent basket options and wonderful customer support.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Guilda, Thank you for taking the time to provide such wonderful feedback, we appreciate it!! We are thrilled to hear that you found some excellent basket options and our team were able to assist along the way. Many Thanks, GB Team

Posted 4 weeks ago

“I'm writing about a gift I ordered prior to Christmas. Order 43349 a simple box of chocolates I thought was to be delivered. Previous years I've ordered and the boxes were delivered. This past year the order was not and stated that the intended receiver of the gift would have to pick it up. She is elderly and lives outside of Sydney. I live in the United States. I said I would pay for delivery and am being ignored. I do not understand this kind of service and would gladly pay for delivery or my money refunded. However I am consistently being ignored. Thank you, I hope, David Combs”

Helpful Report

Posted 1 month ago

Hello David, Thank you for reaching out. Unfortunately, it appears that your order is with a different company, as all our order numbers begin with "GB," and we do not have a record of order 43349 in our system. We wish we could have assisted, however, we have not received any correspondence regarding this matter. We recommend contacting the company you placed the order with for further assistance. We apologise for any confusion, and we hope this issue is resolved promptly. Many Thanks, GB Team

Posted 1 month ago

“sent to mother for christmas she was very please with basket”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Mark, Thank you for taking the time to leave a 5-star review, we really appreciate it!! We’re delighted to hear that your mother was pleased with the basket you sent for Christmas. Many Thanks, GB Team

Posted 1 month ago

“Basket delivered promptly and was much loved by the receiptiant.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Sue, Thank you for your kind feedback! We’re delighted to hear the basket was delivered promptly and much loved by the recipient. Many Thanks, GB Team

Posted 1 month ago

“My daughter loved it for Xmas Delivery on time was wonderful! Thankyou. Great doing business with you, Willbuy again in future.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Karren, Thank you for your kind words! We’re so pleased to hear that your daughter loved her Christmas hamper and that the delivery was on time. It’s wonderful to know you had a great experience with us and will use our services in the future. Many Thanks, GB Team

Posted 1 month ago

“We ordered a Christmas Red wine hamper with luxury biscuits & treats for my niece who is travelling in Australia and she loved it. Sent us pics & it looked great value for the price. The whole ordering process & email contact from 12,000 miles away was fab. Thank you so much will definitely use you again”

Helpful Report

Posted 1 month ago

Hello Vikki, Thank you for your lovely feedback! We’re delighted to hear that your niece loved the Christmas Red Wine Hamper and that the ordering process was smooth for you, even from 12,000 miles away. It’s wonderful to know the hamper brought joy and was great value for the price. Many Thanks, GB Team

Posted 1 month ago

“I ordered a Gourmet Basket to be delivered to my brother & family in Melbourne for Christmas. It arrived in good time, beautifully presented & full of scrumptious food & wine. To say they were impressed is an understatement! Thank you. Sarah, UK”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Sarah, Thank you for sharing your experience, we really appreciate it!! We’re thrilled to hear that the hamper was delivered on time, beautifully presented, and enjoyed by your brother and his family. Knowing they were so impressed truly makes our day! Many Thanks, GB Team

Posted 1 month ago

“Great range of hampers catering for all occasions. Christmas bonus deals made the hampers very affordable and offered a wide selection.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our range of hampers and found the Christmas bonus deals both affordable and appealing. It’s always our goal to provide a wide selection for every occasion. Many Thanks, GB Team

Posted 1 month ago

“Great product, delivered on time. The family loved it!”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Matt, Thank you for taking the time to leave a 5-star review, we really appreciate it!! We’re thrilled to hear that the product was delivered on time and that your family loved it. Many Thanks, GB team

Posted 1 month ago

“They loved there hamper”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Jackie, Thank you for taking the time to eave a 5-star review, we really appreciate it!! We're delighted to hear that your recipients loved their Gourmet Basket. Many Thanks, GB Team

Posted 1 month ago

“Arrived as per schedule, more than happy with your service thanks”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Wendy, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re glad to hear that your order arrived as scheduled and that you were happy with our service. Many Thanks, GB Team

Posted 1 month ago

Gourmet Basket is rated 4.6 based on 6,985 reviews