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Gourmet Basket Reviews

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, efficient. Packed and presented beautifully. Great value, great gift idea for all occasions.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello, Thank you for your kind words! We’re so happy to hear that you were pleased with the speed, efficiency, and presentation of your gift. It’s wonderful to know you found great value in it. We truly appreciate your support and feedback. Many Thanks, GB Team

Posted 1 month ago

“They loved the gift basket. The delivery of the items were poor. The goods were delivered at 5.20pm when no one was around so we had to go pick up the items from the post office. Surley delivery should be between working hours, if it is going to a business?”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Moana, Thank you for your review. We’re so glad to hear that the gift basket was loved! We sincerely apologise for the delivery issue. Due to delays within the courier network, it isn’t always possible to guarantee delivery within standard business hours. As per our terms and conditions, if a delivery location is closed, our hampers are taken to the post office for safekeeping until the recipient can collect them. We truly appreciate your understanding and feedback. Many Thanks, GB Team

Posted 1 month ago

“Quick delivery. Looks nice & is well presented. Contents good. Happy with purchase”

Helpful Report

(Belrose) - Posted 1 month ago

Hello, Thank you for your feedback! We’re so glad to hear that you were happy with the quick delivery, presentation, and contents of your basket. We truly appreciate your support and feedback. Many Thanks, GB Team

Posted 1 month ago

“it was well liked”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Evelyne, Thank you for your review! We’re so glad to hear that the gift was well-liked. We truly appreciate your support and feedback. Many Thanks, GB Team

Posted 1 month ago

“Recipients loved their gourmet basket. It was easy to add items to create a mix for both people. Easy to order, great service and speedy delivery. Thank you!”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Lynne, Thank you for your lovely review! We’re so glad to hear that the recipients loved their gourmet basket and that you found the ordering process easy and efficient. We’re also thrilled that the delivery was speedy and the service met your expectations. We truly appreciate your kind words and support. Many Thanks, GB Team

Posted 1 month ago

“Service was efficient and friendly”

Helpful Report

(Belrose) - Posted 1 month ago

Hello, Thank you for your lovely review! We're so pleased to hear you found our service efficient and friendly. Your support means a lot to us! We truly appreciate your support and feedback. Many Thanks, GB Team

Posted 1 month ago

“My mother in law absolutely loved everything in her gift box. The only bad thing to happen was delivery with aust post. Absolutely appalling.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Katherine, Thank you for sharing your experience with us! We're so glad to hear that your mother-in-law loved everything in her gift box—that’s wonderful to know! We’re sorry to hear about the delivery issues with Australia Post. While we strive to ensure a smooth delivery process, sometimes external factors can impact the experience. We truly appreciate your feedback and will share it with our delivery partners to help improve their service. If there’s anything we can assist you with, please don’t hesitate to reach out. Many Thanks, GB team

Posted 1 month ago

“The hamper looked lovely and the contents were delicious. Our relatives loved it.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello, Thank you for your lovely review! We’re so glad to hear that the hamper looked beautiful and the contents were enjoyed. It’s wonderful to know your relatives loved it! We truly appreciate your support and feedback. Many Thanks, GB Team

Posted 1 month ago

“Service is always amazing and gift boxes make them look extra special”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Leanne, Thank you so much for your kind words! We’re delighted to hear that you love our service and that our gift boxes add a special touch. We truly appreciate your support and feedback. Many Thanks, GB Team

Posted 1 month ago

“The basket was great but I paid extra for delivery on Valentine's Day as per website... only to have the hamper arrive on a different day.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Nass, Thank you for your review. We're so glad to hear you loved the basket, but we're sorry it didn’t arrive on Valentine’s Day as expected. While we aim to meet preferred delivery dates, unforeseen delays within the courier network can sometimes occur. As noted in our policy, delivery dates are preferred rather than guaranteed, and we understand how disappointing this can be. We truly appreciate your support and feedback. If there’s anything we can assist you with, please let us know. Many Thanks, GB Team

Posted 1 month ago

“Recepient was very pleased with the basket.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello, Thank you for taking the time to provide a 5-star review. We're so glad to hear that the recipient was pleased with the basket. Nothing makes us happier than knowing our gifts bring joy! We truly appreciate your support and feedback. Many Thanks, GB Team

Posted 1 month ago

“I understand from the recipients that the basket was excellent. It did arrive 2 days before we expected as when I ordered it there was a 2-5 business days delivery but it arrived the next day and the recipients were not at home”

Helpful Report

(Belrose) - Posted 1 month ago

Hello, Thank you for your feedback! We're so glad to hear that the recipients enjoyed the basket. We apologise for the early delivery. While we always aim to deliver within the estimated timeframe of 2-5 business days, we appreciate that arriving earlier than expected may have been inconvenient. Your feedback is valuable, and we'll look into how we can improve our delivery communications to avoid surprises in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out. Many Thanks, GB Team

Posted 1 month ago

“Great my only suggestion was they should have options to add extra candles. (My girlfriend is a real candle hog :D”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Michael, Thank you for your kind words! We’re so glad to hear that you had a great experience. We also love your suggestion about adding extra candles as an option—sounds like your girlfriend would appreciate that! 😄 We truly appreciate your feedback and look forward to serving you again soon. Many Thanks, GB Team

Posted 1 month ago

“With my delivery date having to be amended due to previous days public holiday I was promptly contacted & new date sorted. Great, prompt & friendly service provided throughout. Thankyou, my friend in Queensland absolutely loved her gourmet basket😁”

Helpful Report

(Belrose) - Posted 1 month ago

Hello, Thank you for sharing your experience with us! We’re so glad to hear that the delivery was promptly rearranged and that your friend in Queensland loved her gourmet basket. We’re delighted that you were happy with our service, and we truly appreciate your kind words. Many Thanks, GB Team

Posted 1 month ago

“The choices of baskets were amazing, and the choice I made was much appreciated by the recipient.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Kelli, Thank you so much for your kind words! We’re thrilled to hear that you found the basket options amazing and that your choice was so appreciated by the recipient. We truly appreciate your support and feedback. Many Thanks, GB Team

Posted 1 month ago

“the basket arrived exactly when ordered, the message in the card was as requested and the recipient was overwhelmed - i would say a job completed extremely well”

Helpful Report

(Belrose) - Posted 1 month ago

Hello, Thank you so much for your wonderful review! We’re thrilled to hear that the basket arrived exactly as expected, with the personalized message you requested, and that the recipient was so pleased. We truly appreciate your feedback and look forward to assisting you with your gifting needs in the future! Many Thanks, GB Team

Posted 1 month ago

“Gift was fabulous. It was a gift for my 92 year old father. Well presented, great variety and arrived on time.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello, Thank you so much for your kind feedback! We’re so glad to hear that your 92-year-old father enjoyed his gift. It’s wonderful to know that it was well-presented, had a great variety, and arrived on time. We truly appreciate you choosing us for such a special gift and look forward to assisting you with many more hampers in the future! Many Thanks, GB Team

Posted 1 month ago

“Outstanding products and service!”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Justin, Thank you so much for your kind words! We’re thrilled to hear that you were pleased with both our products and service. Your satisfaction is our top priority, and we look forward to serving you again soon! Many Thanks, GB Team

Posted 1 month ago

“The nougat and chocolates are way too expensive for the quantity”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Kirtan, Thank you for sharing your thoughts with us. We appreciate your feedback regarding the nougat and chocolates. We understand that everyone has different expectations when it comes to value, and we’re grateful for your perspective. Many Thanks, GB Team

Posted 1 month ago

“very good customer service. I had issues with online order as addressed not recognised but managed to speak to customer service and order over the phone. Online address recognition needs to be improved.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello, Thank you for sharing your experience with us. We’re glad our customer service team could assist you in placing your order over the phone. We appreciate your feedback regarding the online address recognition, and we’ll look into improving that process. Your satisfaction is important to us, and we’re always striving to make your shopping experience better. Many Thanks, GB Team

Posted 1 month ago

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Gourmet Basket is rated 4.6 based on 7,060 reviews