Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package apparently was delivered but recipient has not received it. Was left in some safe spot. Still under investigation so let’s see what the outcome will be.”

Helpful Report

Posted 2 years ago

“The order was placed weeks before Valentine’s Day with a requested delivery date of 14/2. I tracked delivery and saw it had arrived in the receivers area however the forwarder advised they wouldn’t deliver it until the following day. The next day the forwarder advised there was no one at home and took the order to the local post office for collection the next day. There was someone home on the day. Very unhappy with the delivery service but also the despatch date entered by GourmetBasket knowing that it takes 2 transit days for delivery.”

Helpful Report

Posted 2 years ago

“In short it took Gourmet Basket 3 days to make the parcel up and 7 days get it delivered from NSW to Queensland I could have made up the same gift parcel in Perth and mailed it myself by Australia Post to Brisbane in the same time frame it took your company to dispatch and deliver the parcel to the Brisbane address.”

Helpful Report

Posted 2 years ago

“Their customer service response times stink and of late have been making endless mistakes at their end. I ordered a basked on Dec 14th and then changed the address in a matter of day but the basket never got sent out to my client until Feb 5, 2023!! The reason give was understaffed. Never ever will I place and order or use their services again. It's horrible.”

Helpful Report

Posted 2 years ago

“I ordered it to be delivered on my Mothers birthday however it arrived two days later. Very disappointed and won’t be using you again”

Helpful Report

Posted 2 years ago

“My gift was meant to be delivered on Thursday 2nd February. It is now late on Friday 3rd and they have not yet received it. They have now gone away for the weekend. I am really disappointed.”

Helpful Report

Posted 2 years ago

“Sucks, the receiver did not receive any "From" cards. How do they know who sent it to them. They did not accept the hampers. I ordered it because I was giving it as a professional courtesy.”

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Posted 2 years ago

“Very bad Service”

Helpful Report

Posted 2 years ago

“6 day delivery Sydney to Sydney completely destroyed the intended impact and effect of the gift basket that was meant to celebrate the closing out of a major transaction. Couldn't get through to customer service line. Will never use this service again”

Helpful Report

Posted 2 years ago

“still not recieved”

Helpful Report

Posted 2 years ago

“The item still has not been delivered”

Helpful Report

Posted 2 years ago

“You delivered the wrong gift with the wrong message on the card to the right person. I am waiting for you to rectify the matter.”

Helpful Report

Posted 2 years ago

“I ordered for next day delivery and ordered was delivered after four days. Only reason I ordered through gourmet basket and paid premium price to make sure order is delivered next day. No communication nothing to let me know it won't be delivered on time.”

Helpful Report

Posted 2 years ago

“I paid extra for a gift basket and also chocolate covered strawberries to be delivered early for Christmas for my daughter who is away from home. They did not arrive on the 23rd as promised, and since she was away after Christmas by the time she got the fruit in the basket and strawberries a week later when she returned they were no longer edible! I contacted Gourmet Gift Baskets numerous times but no response whatsoever. A reply would have been appreciated. I understand delays can happen but due to no reply at all (to this date they have not yet replied) I'll never use them again and would not recommend!!”

Helpful Report

Posted 2 years ago

“Good morning My daughter Eimear and Partner Jack still havent received their Gourmet hamper from you...So disappointed in your service...Will never use you again”

Helpful Report

Posted 2 years ago

“I sent my mother a gift from you for Christmas, she rang me yesterday (Christmas day) to thank me for sending her something, however she said I should never buy from you again as the gift was disgusting with most of it being rolled up paper, a very cheap pair of slippers, some cheap bath salts and some other low value thing. Anyway normally I wouldn’t complain, but it really upset her (and me) so I do t think I’ll ever be buying from you again.”

Helpful Report

Posted 2 years ago

“I paid for Express shipping for the hamper to arrive on 21 Dec as a Christmas present and it hasn’t arrived as of 25 Dec…”

Helpful Report

Posted 2 years ago

“I asked for the hamper to be delivered on the 22nd December to Townsville, QLD. I have tracked the hamper and it left Brisbane on the 22nd, went to Sydney??? God knows why? And there it still is! It’s the 23rd dec and still not delivered. You would think someone in logistics would use their brain and send the hamper a few days before the due date so it arrived on time not on the delivery date. And as for why it went backward to Sydney?? I’m left disappointed as this was a Christmas present and obliviously now it’s not”

Helpful Report

Posted 2 years ago

“The worst experience I have had with any company. A person by the name of Natasha was rude and could not explain the stuff up of their web site, which said delivery was still available till the 23rd December, but she said delivery was closed on the 22nd in direct contravention to what they were advertising. Be very careful when dealing with this company as they appear to be very dodgy. I will never order from this company ever again.”

Helpful Report

Posted 2 years ago

“Auspost didn't even attempt to deliver Basket, and Gourmet Basket could not care less.”

Helpful Report

Posted 2 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews