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Gourmet Basket Reviews

4.6 Rating 7,060 Reviews
92 %
of reviewers recommend Gourmet Basket
Company Reviews Product Reviews
1,255
 Metrics Info
4.6
Based on 7,060 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
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Danielle Westacott
Verified Buyer
“Checkout and live chat service was good but I never actually received confirmation that my gift received received their gift... I hope they did?”
Helpful Report
Posted 5 years ago
Mandy Chang
Verified Buyer
“The order process was fine and went smoothly.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“A generally good experience, although the basket was delivered a day late (and it went to the office next door). An advice that it was going to be late would have been appreciated..”
Helpful Report
Posted 5 years ago
Ben Savage
Verified Buyer
“Gift basket was well presented and minor delivery problem rectified. Thanks!”
Helpful Report
Posted 5 years ago
Thank you Ben for reaching out regarding your delivery. We have looked into this further for you and can confirm your gift was delivered to the address you provided on your order form. Our customer service team were in contact with you via email and refunded your shipping fee as it appears your gift was delivered a few days after your chosen gift delivery date. We apologise that your gift did not arrive on time and for any disappointment caused. If there is anything else we can assist you with please don't hesitate to ask Kind Regards, Rachael Customer Service
Posted 5 years ago
May Lim
Verified Buyer
“Nice hamper. The kids love it. Thank you.”
Helpful Report
Posted 5 years ago
Fiona Nicholls
Verified Buyer
“The hamper was very good but was delivered one day later than promised”
Helpful Report
Posted 5 years ago
Jannifer Steer
Verified Buyer
“I am waiting to receive in formation about my two deliveries to the same address in Devonport Tasmania. Thank you.”
Helpful Report
Posted 5 years ago
Wayne & Sandra Lazarides
Verified Buyer
“Good quality hampers, beautifully presented from what I can see in the photographs on your website. Very easy to order and the status of delivery was communicated clearly. Very prompt delivery as well considering the Christmas rush. I would highly recommend to friends, family and business colegues.”
Helpful Report
Posted 5 years ago
Laurel Calvert
Verified Buyer
“Very helpful staff”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“All good except that I had to send an email to find out if my basket had been delivered. They loved the basket.”
Helpful Report
Posted 5 years ago
Frances Schantl
Verified Buyer
“Basket was not delivered when requested and no notification of delay advised. Basket itself was excellent and arrived a few business days later.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great service”
Helpful Report
Posted 5 years ago
Lea-Ann Speed
Verified Buyer
“I have only received 1 of my 2 boxes I ordered. Hopefully the other one is on its way.”
Helpful Report
Posted 5 years ago
Carley Hill
Verified Buyer
“I never received a confirmation of delivery on this order, but in all happy with the service that is provided.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“The basket was exactly what I ordered and the process of ordering was very easy.”
Helpful Report
Posted 5 years ago
Leeann Taylor
Verified Buyer
“Gourmet Basket is great according to my recipients. The delivery could be better though, they left the delivery upside down last time and they dump and run so you don't even know it's there”
Helpful Report
Posted 5 years ago
Michelle Pascoe
Verified Buyer
“My employee loved the basket. My only disappointment was that my confirmation email said it would be delivered on Friday and instead it was delivered on Monday. As it was a surprise thank you gift I couldn’t ask if it had been delivered so I was concerned that the $200 hamper had gone missing over the weekend An email to advise delayed delivery would have been appreciated.”
Helpful Report
Posted 5 years ago
Marie Kallipolitis
Verified Buyer
“My daughter loved her gift basket 😃”
Helpful Report
Posted 5 years ago
Thank you so much for sharing Marie. Fantastic to hear your daughter loved her Cheese and Wine Gift Basket! Kind Regards, Rachael Customer Service
Posted 5 years ago
Tracey Dunlop
Verified Buyer
“Very disappointing. Delivered on the wrong date.”
Helpful Report
Posted 5 years ago
Hello Tracey, Thank you for your feedback, apologies that your gift arrived a day earlier than expected and for any inconvenience this has caused. Due to the location this gift was being sent to it required to leave our warehouse two business days before the gift delivery date, unfortunately the courier seems to have delivered it earlier than anticipated. If there is anything else we can assist with please don't hesitate to call the office to discuss further. Kind Regards, Rachael Customer Service
Posted 5 years ago
Nigel Sumner
Verified Buyer
“The service was easy and efficient. Thanks”
Helpful Report
Posted 5 years ago
Thank you Nigel for taking the time to share your feedback with us. The team are beyond thrilled to hear you had a great customer service experience. Looking forward to helping you select your next gift shortly. Kind Regards, Rachael Customer Service
Posted 5 years ago
Gourmet Basket is rated 4.6 based on 7,060 reviews
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