Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a gift basket to be delivered 4th June and wasn't delivered until the 7th June. This was very disappointing as it was a birthday gift”

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Posted 3 years ago

Hi Ann, Thank you for your feedback. Please know we have messaged you directly, regarding your order. Thank you, GB Tea,

Posted 3 years ago

“you said it was delivered and left but never seen :(”

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Posted 3 years ago

Hi Jason, Thank you for reaching out to us. Please know we have emailed you directly. Thank you GB Team

Posted 3 years ago

“Absolutely disgusted!!!! Paid $140 for bottle of Moët and 6 koko black chocolates for my sister........ extremely disappointed as I have used the hamper emporium before and they wrapped it all up beautifully and made it so glamorous but this was just in a box (I thought it might have been all wrapped up beautifully in a basket when I had paid so much) never ever using this company again. Disgusted”

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Posted 3 years ago

Hi Prue, Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the presentation of the hamper. Please know we do fill the box with black tissue paper to protect the items, but to also elevate the items within the gift box, and we style the outer gift box with a styling theme and ribbon. Thank you, GB Team

Posted 3 years ago

“All detail information was posted but yet I was still being emailed asking for the details”

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Posted 3 years ago

Hi Sophy, Thank you for your feedback. We are sorry to hear you were not 100% satisfied this time round - please know we have contacted you directly regarding your order. Thank you, GB Team

Posted 3 years ago

“Extremely poor service”

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Posted 3 years ago

Hi Hannah, We are sorry to hear you didn't enjoy your experience with us this time round. Kind Regards, GB Team

Posted 3 years ago

“Unfortunately the delivery portion of the order let your service down. 5 days after the due date with daily conflicting information does not provide a great deal of confidence.”

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Posted 3 years ago

“Advertising a premium product and delivering one of inferior quality.... I am yet to speak to GB but am very disappointed.”

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Posted 3 years ago

“Why are you sending me this a week BeFORE delivery is scheduled?”

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Posted 3 years ago

Hi Leanne, Thank you for your feedback. Apologies, please know our system auto generates the feedback email a week after placing the order. Thank you.

Posted 3 years ago

“I live in the uk I ordered a gift for a relation in Australia for a birthday, woke up to find a email that it was out for delivery a month early, after panicking and various emails and the time difference between uk and Australia they manage to stop the delivery driver from delivering it and have promised to deliver on the correct date as per my order (I live in hope).”

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Posted 4 years ago

Hi Deborah, Thank you so much for taking the time to provide us with your feedback. Please know we have sent you a private message about your order. Thank you, GB Team

Posted 4 years ago

“The courier failed to deliver the goods despite the recipient being at home. The courier lied about making an attempt to deliver causing a great deal of inconvenience. There’s no point having a delivery service if they do t deliver. It would’ve been easier for me to use Woolworths to purchase from and deliver the goods at Easter at a fraction of the cost and a reliable delivery service”

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Posted 4 years ago

Hi Kim, Thank you for your feedback. Please know we have contacted you directly regarding your delivery. Thank you, GB Team

Posted 4 years ago

“Arrived well after Easter....”

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Posted 4 years ago

Hi Kim, Thank you for your feedback. Please know we have contacted you directly, regarding your delivery. Kind Regards, GB Team

Posted 4 years ago

“Basket was not able to be delivered so was sent to post office. Gourmet baskets did not notify me there was a problem, nor what the process would be. Post office contacted me and now I've had to ask the recipient to collect it from the post office. Update: Gourmet Baskets have responded to advise that the delivery driver should have left a card advising the recipient. They still don't seem to understand that in a case of non-delivery the sender needs to be advised. And I don't know if the item was damaged - but am unable to uncheck Yes without stating No, which is a fault in the website.”

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Posted 4 years ago

Hi Patricia, Thank you for your feedback. Please know we have emailed you privately regarding your delivery. Thank you, GB Team

Posted 4 years ago

“I requested that the parcel should be delivered on the 18th but was only delivered the day after not satisfactory. especially this was for a wedding. Very disappointed.”

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Posted 4 years ago

Hi Christine, Thank you for your feedback. Please know we have messaged you directly regarding your order. We hope to speak with you soon, GB Team

Posted 4 years ago

“Received a confirmation of delivery email, but the basket was not received by the intended recipient (at St Vincent's Hospital), your staff are currently chasing down the consignment note from the courier. Both private and public hospitals have confirmed they do not sign for deliveries at reception, not sure why the recipient was not called to collect (mobile listed on the order). My 1 star review may change if the item is located and delivered correctly.”

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Posted 4 years ago

Hi Summer, Thank you for your feedback. Please know we have contacted you directly, regarding your delivery. Thank you GB Tea,

Posted 4 years ago

“I would love to give you a better rating, but the basket did not get delivered in time. I was assured it would as I gave ample notice. Ordered Wed morning to be delivered on the following Monday. Work hours to me are 9 to 5pm. The basket arrived at 5.30pm. By that time the person whose it was intended her last day, had left the office So am a bit disappointed. I'm sure she will be happy with it when she finally receives it though”

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Posted 4 years ago

Hi There, Thank you for taking the time to contact us and we would like to apologise about your recent experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. We hope to better assist you in the future. GB Team

Posted 4 years ago

“Everything was broken and spilled on everything. Requested to speak with a representative through message, and it never heard back. I called a week later, asked customer service for refund, and they said no. Never again!”

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Posted 4 years ago

“Wrong item delivered”

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Posted 4 years ago

“3 of my 5 beers were smashed. I chip packet deflated. Box fell apart & cut my hand to boot. Not the best of experiences. 🙁”

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Posted 4 years ago

“The hamper was delivered some 4 days late even after I spoke to you and cancelled it, finding an alternate gift for my sister. I was told (both verbally and in email) the money would be returned to my card. It wasn't. Because I had been told this, I went ahead and purchased something else, leaving me with a 2nd gift to the value of $200 (so, then I spent a total exceeding $400!)”

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Posted 4 years ago

“The wine i ordered was a different year than stated on your web page dissapointed”

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Posted 4 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews