Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how Gourmet Basket made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Definitely not value for money”

Helpful Report

Posted 4 years ago

“This has not been delivered. Can someone please call me on 0412 902 343”

Helpful Report

Posted 5 years ago

Hello Marnie Thank you so much for reaching out. Sincere apologies to hear your gift has not arrived as of yet. I have contacted Startrack to find out further information regarding your delivery ETA. As a gesture of apology for your gift not arriving on your requested delivery date we have refunded your delivery fee and will be in contact with you directly discuss further Kind Regards Rachael Customer Service

Posted 4 years ago

“Delivered on time. Delivered a good wine, but sadly not the one I ordered.”

Helpful Report

Posted 5 years ago

“but, I asked for a message to be included as the box was going to our friends in lockdown in a Sydney hotel. No message was attached. This was disappointing. They did not know who the box was from.”

Helpful Report

Posted 5 years ago

“Delivery time was great. I was disappointed with the miniature snack type products. The chips were personal sized packs, which was ok but I don't know where you found such a little Jerky pack and the jar of nuts was tiny.”

Helpful Report

Posted 5 years ago

“My issue is that the basket was not delivered on Tuesday 10 March; rather it arrived on Thursday 12 March.”

Helpful Report

Posted 5 years ago

Hello Suzanne Thank you so much for reaching out. I can confirm your gift was delivered on the 10/3/20 at 3.34pm as requested. Our customer service team have sent through an email with the proof of delivery information. If you wish to discuss this further please don't hesitate to contact us. Kind Regards Rachael Customer Service

Posted 5 years ago

“hasnt arrived”

Helpful Report

Posted 5 years ago

Hello Brendan Thank you for reaching out. We can confirm your gift was delivered on the 24/2/20. Our customer service team have been in direct contact with you and sent through the delivery confirmation details. If you have any further questions or concerns please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“Products were great - tasty & hi quality. Quantity was very poor for the price - minimal amount in a too large box padded out with packing paper.”

Helpful Report

Posted 5 years ago

Hello Chris Thank you so much for sharing. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Apologies that your hamper did not meet your expectations this time although we are very pleased to hear that you enjoyed the taste & quality of our products. We look forward to helping you select your next gift in the near future. Kind Regards Rachael Customer Service

Posted 5 years ago

“Dear Gourmet Basket - I have no idea if they liked their basket or if they have in fact even received it? Upon purchasing, your website stated it would send me a message when the gift had been delivered. I have still not received anything to say that actually happened. I am too busy to pursue these kinds of things and just have fingers crossed that it was delivered and that we'll hear from the recipient at some stage.”

Helpful Report

Posted 5 years ago

Hello Andie Thank you for reaching out. Apologies that you did not receive any tracking details once your order was placed. Our customer service team have been in contact with you directly via email and are currently investigating the matter further for you. If we can assist you with anything else please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“Although I was disappointed that the delivery missed my friends birthday and was not as ordered, Gourmet Basket have apologised for thjis and provided a shipping credit and a discount voucher for subsequent purchases and this is appreciated.”

Helpful Report

Posted 5 years ago

Hello Craig Thank you for taking the time to contact us and we would like to apologise about your recent experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Our customer service team attempted to contact you via phone and email last week although never received a response in regards to the out of stock item in your hamper. Confirming the product that was substituted in your hamper was of greater value. As a gesture of apology for your gift arriving later then your chosen gift delivery date we have refunded your shipping fee. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“I never received any acknowledgement from my friends for the 3 orders that I purchased. Did you remember to include the message and the sender's name - Eric Yang?”

Helpful Report

Posted 5 years ago

Hello Eric Thank you so much for reaching out regarding your delivery. Our customer service team have been in contact with you via email to confirm all your gifts have been delivered. We included your gift card messages as requested with each of your gifts. If we can assist you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“The hamper was fine but the customer service was really poor. I made an error with the address (wrong house number) & rang through about 15 minutes later to change it. The woman I spoke with was abrupt & unhelpful & told me that she wasn't sure if she could change it. I asked if she could email confirmation that it was done so the next day when I hadn't received confirmation I rang & spoke with another woman who confirmed with the person I'd spoken with the previous day that the address had been updated. It had not. Luckily the delivery person rang the recipient of the hamper.”

Helpful Report

Posted 5 years ago

Thank you so much for taking the time to contact us and we would like to apologise about your recent experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“They still haven’t received it! It was supposed to be delivered on Christmas Eve morning .by 330pm it still hadn’t arrived and they had to leave. They’ll pick it up at post office today. Not exactly what I’d thought would happen.”

Helpful Report

Posted 5 years ago

Hello Fiona Thank you so much for reaching out. I have looked into this further for you and can see your gift arrived on Christmas eve as requested and was collected by the recipient. The courier delivers between 9am -5pm so we are unable to guarantee a delivery time unfortunately. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“Quite expensive for what you get”

Helpful Report

Posted 5 years ago

Thank you for your feedback. Apologies that you were dissatisfied with your gift. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. If you wish to discuss anything further please don't hesitate to contact our office. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Disappointed When a delivery couldn’t be done on Christmas eve and I thought the driver just for one isolated delivery could have got out to ask someone about the house number”

Helpful Report

Posted 5 years ago

Hello Trudy Thank you so much for taking the time to contact us. We would like to apologise about your recent experience.Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Our customer service team have been in contact with you via email and refunded your shipping fee. If there is anything else I can do to assist please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 5 years ago

“I sent two baskets, 1 to my mum which She has recieved. But elderly mother in law who is spending Chrissy on her on own didn’t get hers as it ended up in north nsw not south west NSW. As the post office kindly told me today. So my mother in law gets nothing”

Helpful Report

Posted 5 years ago

Hello Kelly Thank you so much for reaching out. Sincere apologies that your mother-in-law hasn't received her gift as of yet. Our customer service team have been in contact with you via email. If you could please respond with further information so we can investigate this further for you. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Lovely product but failed to deliver on the requested date. Basket turned up 3 days early.”

Helpful Report

Posted 5 years ago

Thank you so much for reaching out. Wonderful to hear you loved the Moet Christmas Hamper. Apologies that your gift arrived earlier than expected. Over the Christmas period we were sending gifts out a few days earlier to ensure they arrived in time although I believe this may have been an error our end. If there is anything else we can assist you with please don't hesitate to ask Kind Regards, Rachael Customer Service

Posted 5 years ago

“Not very friendly person and I felt she didn’t know the product nor procedure”

Helpful Report

Posted 5 years ago

“A great selection of product but delivered on the wrong date....”

Helpful Report

Posted 5 years ago

Thank you so much for sharing. We are so pleased to hear you enjoy our wide selection of gifts. Apologies that your gift arrived earlier than expected, although over the Christmas period we sent all our gifts out a few days earlier to ensure they would arrive in time. If we can assist you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“Not the best service!”

Helpful Report

Posted 5 years ago

Hello Grainne Thank you for taking the time to contact us and we would like to apologise for your experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. If you would like to discuss this further please feel free to call the office. Kind Regard Rachael Customer Service

Posted 5 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews