Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have previously posted my review for this particular hamper purchase. Recipients are very happy with their gift but by the time they received it the celebration was over”

Helpful Report

Posted 4 years ago

“The basket was good however we were disappointed in the delivery process. We ordered the basket on 16 July asking for it to be delivered on 21 July, only for it to be delivered on 28 July. During which time we rang the people we sent it to, asking whether they had received it, thus spoiling the surprise.”

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Posted 4 years ago

“I normally have a good experience with Gourmet basket however with the hamper I ordered the strawberry melting moments were not included as advertised.”

Helpful Report

Posted 4 years ago

“Disappointed that the delivery, (that I had to pay $25 for), didn’t arrive on time. I paid for it to be delivered on the Friday for a reason. It didn’t turn up until Monday afternoon.”

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Posted 4 years ago

“Very disappointed with the phone staff member who sent my delivery straight away when I asked for a preferred date weeks later. This was the reason I called & didn’t order online.”

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Posted 4 years ago

“Good box but extremely unhappy that we received many item substitutions. I spent ages looking at all the options as I thought that it would be what he actually received. Wouldn’t go back to this service.”

Helpful Report

Posted 4 years ago

“Disappointed the initial transaction didn't go through on the Wednesday night and I needed to speak to a consultant the next day on the phone. I confirmed with the consultant that the delivery was still going to occur on the Friday, but eventually got to the recipient on the Tuesday morning. The delivery driver delivered it to the wrong address at 818 Sydney Road, despite the lady it was delivered to telling the driver that it was not her. There were specific instructions and 2 x phone numbers on the package. If not for the honesty of this lady who rang my friend telling her she had the package, it would not have been received at all. Your company sent a message on the Friday afternoon to the recipient advising it's location, so the contact details were clearly on the package. This was a gift for my dear friend who had cancer surgery and had to walk up Sydney Road dragging a shopping trolley behind her the next day to collect the gift basket. Very disappointed that a lovely gesture for my friend, who I am unable to visit due to Covid, ended up being an arduous task having just had major invasive surgery. Very disappointed in this whole experience...”

Helpful Report

Posted 4 years ago

“The price of the basket compared to the contents was not worth the money.. the most thing that got complimented was the look of the basket itself”

Helpful Report

Posted 4 years ago

“We paid a higher price to have it delivered on the day specified. This was not delivered on the day and when I contacted your consultant I was advised the extra I paid to have delivered on time, would be refunded. This has not yet happened . I vote with my orders”

Helpful Report

Posted 4 years ago

“Very disappointed in the lack of communication regarding delivery. No attempt made to inform me my basket would not be delivered on the correct day, as a result I ruined the surprise for the recipients. When I phoned I was told I will be informed of a successful delivery...still waiting for that information, had to again ask recipient if they received it. Will not be recommending and will not order again.”

Helpful Report

Posted 4 years ago

“The product was great but the customer service was terrible, I didn’t receive any tracking information and the couriers were terrible.”

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Posted 4 years ago

“I Ordered a cheese and wine gift basket yet there was no cheese in it was very disappointed when I was told this considering I paid $165 including shipping for this basket!”

Helpful Report

Posted 4 years ago

“The wrong basket was delivered. I’ve put in an online enquiry regarding a refund for the difference and still haven’t heard back.”

Helpful Report

Posted 4 years ago

Hello Louise Thank you so much for reaching out. I'm really sorry to hear that the incorrect hamper was delivered. I have looked into this further for you and can see our customer service team have been in contact with you directly and have refunded the difference for these hampers. If you wish to discuss the matter further please do not hesitate to contact the office. Kind Regards Rachael Customer Service

Posted 4 years ago

“In choosing my order, I was guided by the image and impressed with the image. However, I have since been advised that the bath gown colour is not white but black. I was not given an option of colour choice and if I had been given this choice, I certainly would not have chosen black for my mother-in-law which after receiving the gift she had pointed out "why did I choose black". So I would have to say, I'm disappointed with the gift outcome and my mother-in-laws feedback on receiving her gift.”

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Posted 4 years ago

“I requested the delivery for Friday 8 May. It arrived on the Thursday the 7 May. I wanted it to be a surprise for a couple on the day that were unable to get married...”

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Posted 4 years ago

“Arrived quickly. Looks great, packaging and goods. However my upgrade ( including payment) of wine did not occur which is disappointing. I will be contacting for a refund.”

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Posted 4 years ago

“One basket has not arrived”

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Posted 4 years ago

“Although the baskets are beautiful.... delivery time is shocking!”

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Posted 4 years ago

“Ordered a bottle of Absolut Vodka to go with a Boxed Treats hamper but the vodka was not in the box. Called the support number, they agreed to send the vodka out and were pretty helpful. Still waiting on it, but it has only been two days since I made the call to them. Hoping the vodka shows up.”

Helpful Report

Posted 4 years ago

“Paid $30 for 2 day shipping and it took 4 working days missing my father's 90th birthday. No response to my email. Poor treatment of a customer who spends $250 at your store.”

Helpful Report

Posted 4 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews