Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was later then preferred”

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Posted 3 years ago

Hi There, Thank you for your feedback. Please know we have messaged you directly regarding your order. Thank you, GB Team

Posted 3 years ago

“Beautiful presentation, lacks value for money”

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Posted 3 years ago

Hi Seamone, Thank you for your feedback. We are sorry to hear you were not completely satisfied with the hamper, but we are glad you liked the presentation. Thank you, GB Team

Posted 3 years ago

“Delivery was good but all the chocolates arrived melted”

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Posted 4 years ago

Hi Jean, Thank you for your feedback! We are so sorry to hear the chocolate melted, but we are pleased they liked the hamper! We hope to see you soon, GB Team :)

Posted 4 years ago

“Can’t rate as was supposed to be delivered Monday it’s now Thursday and hasn’t been delivered”

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Posted 4 years ago

Hi Karen, Please know we have messaged you privately, about you order. Thank you, GB Team

Posted 4 years ago

“Good service but massively over priced.”

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Posted 4 years ago

Hi There, Thank you for your feedback, it's important to us. GB Team

Posted 4 years ago

“The delivery was quick, slight glitch with wrong gift being delivered but Gourmet Basket fixed the issue quickly which was good.”

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Posted 4 years ago

Hi Joanne, Thank you for your feedback. We are so sorry that you have received the incorrect hamper! Please know we have contacted you directly, regarding your order. Thank you GB Team

Posted 4 years ago

“I ordered the basket on a Thursday; it arrived on Tuesday. Bit disappointing.”

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Posted 4 years ago

Hi Nicole, Thank you for your feedback, it means so much to us. We are so sorry to hear you were not 100% satisfied with the delivery service. Unfortunately we are not always able to meet your preferred delivery date, but we do try our best. We hope to see you again, GB Team

Posted 4 years ago

“Disappointed this is the second time my basket has not been delivered on the right day of even close to the right day. I ordered early so plenty of time.”

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Posted 4 years ago

Hi Carol, Thank you for your feedback, it means so much to us. We are so sorry to hear you were not 100% satisfied with the delivery service. Unfortunately we are not always able to meet the preferred delivery date, but we do try out best. We hope to see you again, GB Team

Posted 4 years ago

“The service and the website before the delivery was poor but the product was reasonable well the parts that arrived. Couldn’t have the order I originally was able to put through due to weight restrictions so shouldn’t have been able to order if it couldn’t go through. I mean really do 2 baskets is the delivery guy on bicycle this day and age very disappointing.”

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Posted 4 years ago

“It seems to me that the packaging can be improved by using different colour of the ribbon chosen by the customer. Using black ribbon for festive occasion is not appropriate.”

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Posted 4 years ago

“The basket was delivered earlier than requested which was disappointing. I particularly chose the basket with the koko black chocolates & was unable to access my email advising they were not available - I was out of range in a remove area. I suggest that the website shows items unavailable to avoid this. Having said that Janet was very happy with her gift & said the box was beautiful. regards, steffi.”

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Posted 4 years ago

“Display and content was nice ,but to deliver a birthday gourmet basket on the wrong day kinda ruined it”

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Posted 4 years ago

“Well the basket was fine but it was delivered late to one of my employees and with the Covid situation I would have liked it to be on time”

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Posted 4 years ago

“Arrived on time but candle was broken and hand wash had leaked through hamper”

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Posted 4 years ago

“Disappointing for the price.”

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Posted 4 years ago

“We were disappointed that the gourmet basket which we'd stipulated to be delivered on 10/09 arrived on 7/09. Our friend was to receive a coffee machine for his 50th on 10/09 however the surprise was foiled by the coffee beans turning up 3 days earlier. :(”

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Posted 4 years ago

“i ordered a white box for a newborn and received black. there were only 7 items in the box instead of 8”

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Posted 4 years ago

“The basket was great however it was delivered on the wrong day.”

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Posted 4 years ago

“Good sized hamper with quality products. Delivery was 2 days after the time advised when the order was placed.”

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Posted 4 years ago

“Product was great and very well received. They delivery times frames needed to be explained before I ordered though as it was not delivered in time.”

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Posted 4 years ago

Hi Fiona, sorry your order was not delivered on time and sorry that the delivery time frames are not clear enough. Thank you for taking the time to leave your feedback

Posted 4 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews