Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 23rd November 2024

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Gourmet Basket 5 star review on 21st November 2024

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Gourmet Basket 5 star review on 13th August 2024

BRONWYN Kerr

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hasn’t been opened yet”

Helpful Report

Posted 5 years ago

“Delivery came ahead of schedule which wasn’t necessarily ideal but the packaging and presentation was absolutely wonderful and very much enjoyed by the recipients!”

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Posted 5 years ago

“Very good. The basket arrived for Easter. Many thanks”

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Posted 5 years ago

“The gift was meant to be delivered on the 9th not the 8th. Better early rather than late I guess. The gift though was as described thank you”

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Posted 5 years ago

“I purchased this hamper for my mums birthday and she absolutely loved it! The customer service team were very prompt and helpful. Would definitely recommend.”

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Posted 5 years ago

“The one I sent to Cairns was good, the one that went to Knoxfield has not been opened yet.”

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Posted 5 years ago

“whilst the basket was lovely, very disappointing it was delivered a day earlier than requested - especially as it was for a birthday gift”

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Posted 5 years ago

“I ordered for a friends birthday and she loved it! Prompt delivery and the package was beautiful.”

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Posted 5 years ago

“Product delivered on time with a beautiful box. Great job. As a first time overseas user, I was offered a $10 off discount for my 1st order. However was not able to actually redeem the discount at check out as instructed. $10 refund was offered the next business day. Appreciated. However, since I did not receive any messages re the refund. I was not aware of the transaction until one week later. Was quite upset about the merchant until I saw the refund. Overall, I am quite happy with the service. But the merchant can improve communicate with customers in the future.”

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Posted 5 years ago

“My mum burst into tears when she received this as a 'care pack' because we couldn't visit her. She rang me and described every item in detail!!”

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Posted 5 years ago

“Lovely hamper, bit expensive but in saying that, the person who received the gift was blown away & loved it. Love that you offer afterpay”

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Posted 5 years ago

“The hamper got damaged enroute & they were honest enough to report that & delivered a fully intact hamper. So thankful for that.”

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Posted 5 years ago

“Great value”

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Posted 5 years ago

“02.15pm., 25 March and still waiting for the delivery of my 81 year old wife’s Birthday present .... hmm .... Oscar snr. Rather late delivery 02.43pm but my wife very happy indeed!! .. well done!,”

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Posted 5 years ago

Thank you so much for your feedback Oscar. Our courier delivers our gifts anytime between 9am -5pm. We are thrilled to hear your wife was very happy with her Cheese and Wine Hamper. Kind Regards Rachael Customer Service

Posted 5 years ago

“Phone staff very helpful.”

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Posted 5 years ago

Thank you Grahame for sharing! The team are thrilled to hear you had a positive customer service experience. Kind Regards Rachael Customer Service

Posted 5 years ago

“Great presentation of products and card looked great. Good variety of options . I liked the sweet hamper as there was something in there for all.”

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Posted 5 years ago

Thank you so much for taking the time to share your positive experience! Fantastic to hear you enjoyed the presentation and products in our Sweet Treats Hamper. We look forward to helping you select your next gift soon. Kind Regards Rachael Customer Service

Posted 5 years ago

“Basket was great and client loved it however it was not next day delivery so intended impact was diminished a bit. Will use again though. Thanks.”

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Posted 5 years ago

Thank you Ben for taking the time to share your feedback. Sincere apologies that your gift did not arrive on your chosen gift delivery date. Confirming our customer service team have been in contact with you via email and arranged a refund for your shipping fee. If we can assist you any further please don't hesitate to ask. We look forward to helping you select your next gift soon. Kind Regards Rachael Customer Service

Posted 5 years ago

“It was lovely gift boxed and presented but I thought it was expensive what I paid for what I got. I was told someone had to be at the premises to sign for gift, so I arranged for someone to take the afternoon off work 1-6 pm but it was just left at the front door with 'no signature required. Disappointing.”

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Posted 5 years ago

Hello Lee Thank you so much for taking the time to share your feedback, we really appreciate it. Apologies that you went to the trouble of arranging someone to be around for the delivery. Our same day delivery service does require a signature and is not usually left as an authority to leave. This is quite unusual and we apologise for the inconvenience. If we can assist you any further please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Great service and charming baskets with a modern spin. The delivery was a day or two later than originally scheduled but it was to be delivered in a remote town and basket wasn't urgent so I didn't mind but bear in mind if you are wanting delivery in a remote area.”

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Posted 5 years ago

Thank you so much for taking the time to share your feedback. Wonderful to hear you had a positive experience and enjoyed your Treasured Tea Time hamper. Kind Regards Rachael Customer Service

Posted 5 years ago

“Great gift basket. Good selection, but the wine I paid extra to Upgrade was a bit disappointing”

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Posted 5 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews