Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The box was half filled with paper and the quality of food poor for the price charged”

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Posted 2 years ago

“There are many hamper companies now online and I chose this one because they had a stipulated delivery model for which I paid $18. Whilst I did not book with short notice, and the parcel was due to be delivered two days before my father's birthday, this did not happen. It came the day after and with no apology or notification. I had to contact them and ask where the hamper was. No email with tracking details until I contacted them and asked where it was and then they emailed me the tracking details. At least it was then delivered on that day.”

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Posted 2 years ago

“I requested delivery on the 1st of December it is now well into the 2nd and the basket is for a birthday present tomorrow. It would appear that i will not have a present to give on the day. the order was placed a week ago with the notation for 1st delivery. no comment was made to the contrary.”

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Posted 2 years ago

“Their website said it would delivered on Friday and it didn't get there til Tuesday. I didn't realise that the 17.90 delivery fee was Aust Post. Other hamper companies offer free delivery for post.so won't be using them again”

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Posted 2 years ago

Thank you for tacking the time to provide us with your feedback. We have looked into your order and can see the hamper arrived a day later then expected - please know our dates are a preferred delivery date & are not guaranteed, this is noted during the checkout process. With that said, we do understand the disappointment & although the hamper was slightly late, we hope it was still enjoyed by the recipient. Thank you, GB team

Posted 2 years ago

“I was very disappointed it did not get delivered on her birthday.”

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Posted 2 years ago

Thank you for taking the time to provide us with your feedback. We have looked into your order and can see your hamper arrived a day later then expected, we apologies for any inconvenience caused. Please know our delivery dates are not guaranteed and this is noted when going through the checkout process - with that said we do understanding the disappointment. Although the hamper arrived later then expected, we hope it was still enjoyed. Thank you, GB Team

Posted 2 years ago

“I had requested the gift to be delivered on a certain date and it was sent about 4 days earlier basically defeating the whole purpose of the gift and the surprise. When I asked why the response was not helpful. What is the point of having the option to select a date if you are just going to ship it when it suits you?”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear the delivery of your hamper did not go as planned - we hope the hamper was still well received and enjoyed by the recipient. GB Team 🎁

Posted 2 years ago

“I always order at least 3 days ahead and you still manage to deliver a week late!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. Please know we dispatch all orders based on the selected preferred delivery date and not the date the orders were placed. Although the hamper arrvied later then expect, we hope it was still enjoyed & we apolgies for any inconviance caused. Kind Regards, GB team

Posted 2 years ago

“Unsure why you'd offer Easter delivery and it arrives a week after Easter? Great gift and presentation but really disappointed that our team didn't get until after Easter.”

Helpful Report

Posted 2 years ago

Hi Chrissie, Thank you for taking the time to provide us with your feedback. Please know the selected date is a preferred delivery date and is not guaranteed. However, we understand the disappointment and we apologise for any inconvenience caused. Although the hamper arrived later than expected, we hope it was enjoyed. Thank you, GB team

Posted 2 years ago

“It was not Gourmet baskets - it was the delivery. It took 10 days to get there. The gift package was ordered on Wednesday for delivery on Friday - the opening of a new burger shop. Unfortunately, this did not happen. Hence they tried to deliver on Monday (Monday and Tuesday are the two days the shop does not open - they were not aware of this). Hence the delivery finally arrived on the Friday well after the opening.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear the delivery of your hamper did not go as planned - please know all selected dates are a preferred delivery date and not guaranteed. Although the hamper arrived later than expected, we hope it was still well received and enjoyed by the recipient/s. Thank you, GB Team

Posted 3 years ago

“Unfortunatelyi was disappointed as they sent the gift basket I ordered to the wrong address I had to follow up as to why my brother did’nt receive his birthday gift and they finally phoned my brother and they had the wrong address , I was not 100/ percent happy with the service”

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Posted 3 years ago

“Unfortunately, the gift did not arrive on the date required. Also, I would have liked to be given points for the gift as I joined and booked the gift on the same day.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide with your feedback. Please know the selected date when placing an order is a preferred delivery date and is not guaranteed - this is also noted on the website, as the time of placing an order. Although the hamper arrived slightly later than expected, we hope it was still enjoyed by the recipient. Thank you, GB team

Posted 3 years ago

“The basket arrived with open packet of crisps. Really overpriced for what you get. Socks were the best.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear the crisps within your hamper were damaged! May we please ask that you send us a photo of how the hamper was received as this will help us determine what meant wrong and attempt to resolve the matter. We hope the rest of the hamper was still enjoyed. Thank you, GB team

Posted 3 years ago

“i emailed to give feedback that you sent the wrong card. you sent a get well soon card instead of a thank you”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We are so sorry to hear the incorrect card was presented with your chosen hamper and we will be sure to pass this feedback onto the appropriate team. Although the card was incorrect, we hope the hamper was still well enjoyed. Thank you, GB team

Posted 3 years ago

“The basket was great, but I asked for delivery on 15 Feb and it was delivered on the 14th (valentines day) As this was for a man who had just buried his wife, it was totally inappropriate and something I attempted to avoid”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provied us with your feedback. We are sorry to hear the delivery of your hamper did not go according to plan, however we hope the hamper was still enjoyed. Thank you.

Posted 3 years ago

“Hi my basket didnt arrive , can I please have the name of the person who signed for this and the address incase this has gone else where. The basket was ment to be delivered on the 21st january while he was at work and it got delivered on the 22nd Januray when he wasnt there so it's been mishandled somewhere. Thanks”

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Posted 3 years ago

Hi Frances, Please know we have sent you a private response, providing you with your tracking details :) Thank you, GB Team

Posted 3 years ago

“They were thrilled to have the parcel however said they didn’t think it was for them? It was left on their doorstep and was heavily battered and they thought it had been around the houses (they were trying to be kind and grateful) I felt disappointed as I thought it was expensive anyway(coming from England, everything is expensive in Oz)”

Helpful Report

Posted 3 years ago

Hi Chloe, Thank you for your feedback. We are sorry to hear the delivery of your hamper didn't go as planned! If any of the physical items within the hamper have been damaged in transit, can you send us a photo of items within the hamper to our customer service team ( servcie@gourmetbasket.com.au ). We hope the hamper and items were still enjoyed. Thank you, GB team

Posted 3 years ago

“The basket was delivered a day later than promised, after the gift recipient had checked out of the accommodation without any communication from GB. This was despite me sending the company an email stressing the importance of delivery date before the recipient checked out. Was interesting to see that cheese was shipped (gift box came from Sydney to Brisbane according to the company) unrefrigerated.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. Please know the selected date is a preferred delivery date and is not guaranteed. This is noted on our website and must be acknowledged to proceed with the order - the cheese is also a long-life cheese and does not require refrigeration. Although you were not completely satisfied with the delivery, we hope the hamper was still enjoyed. Thank you, GB Team

Posted 3 years ago

“The basket and contents were good. I was not happy with the fact that no contact was made with my daughter (the recipient) on arrival as per my request. This meant she had to chase around to find the parcel & eventually found it had been left at her local post office. no card or notification was left in her mail box. Not happy. Disappointing and a time waster having to chase what should have been an uplifting gift to our unwell daughter.”

Helpful Report

Posted 3 years ago

Hi Ian, Thank you for taking the time to provide us with your feedback. We are sorry to hear the delivery driver did not follow the instructions you left, please know we will pass this information onto our delivery services. We understand how frustrating it can be, however, we are pleased to hear the hamper and all the items were still enjoyed. Thank you, GB Team

Posted 3 years ago

“Great basked but arrived 5 days late.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry to hear the hamper arrived later than expected, please know there are currently delivery delays throughout the network and this information is provided, when going through the check-out process. We understand the disappointment with late deliveries, however, we hope the hamper was still enjoyed. Thank you, GB Team

Posted 3 years ago

“It did not arrive on the right day!”

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Posted 3 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews