Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The basket is lovely, however the website did not specify that it would be dispatched from Sydney. I had thought it would be dispactched from my city (via a supplier network), therefore it took longer than anticipated to reach the recipient. Further, the courier left it in front of the wrong apartment, so the recipient had to go looking for it after we asked a few days in if she had received it yet. Overall not a positive experience.”

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Posted 2 years ago

“Nice gift baskets, delivered on time. Shipping charges are very expensive at 20% of the cost of the gift! Will not be using this service again.”

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Posted 2 years ago

“I incorrectly duplicated the order. The customer service people were quick to contact me and confirm my error and told me they would arrange a refund for the duplicated order. All good so far . . . still waiting for the refund!”

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Posted 2 years ago

“The recipients did not know the present was from me even though a gift card was to be included”

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Posted 2 years ago

“RE: 4th reqquest RE: Gourmet Basket tax invoice PLEASE for Order GB253800 - can I please have this invoice? (sent to support+id92646@gourmetbaskethelp.zendesk.com>; service@gourmetbasket.com.au) Sorry that I have to use this forum for this request as I am still waiting patiently for my invoice as it is year end and I have to close out my company expense. For this reason I am giving you an overall rating as 6. As for "Who made the delivery" - how would I know what form of delivery was used as the delivery is managed by GB. This selection is just because of your tracking.”

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Posted 2 years ago

“Didn’t arrive on time so recipient missed it”

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Posted 2 years ago

“Paid for Greeting Card to have personalised message. These were not given!”

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Posted 2 years ago

“Seemed a long time from ordering and paying fir this item until it was delivered. But finally it arrived in tact on Friday 9th December so I’m happy that this long distance Christmas gift for my son & daughter-in-law has finally arrived. Thank you.”

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Posted 2 years ago

“It is too early to tell, Christmas is still 27 days away.”

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Posted 2 years ago

“Hi, not able to properly rate this services as we have not yet received delivery. Customer service has been good in that they are organising re-delivery (courier not able to locate package - deemed lost. Delivery is due either today or tomorrow (fingers crossed).”

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Posted 2 years ago

“Recipient is very impressed but I'm disappointed it didn't turn up on the right day. Was meant to be a birthday surprise.”

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Posted 2 years ago

Thank you for providing us with your feedback. We are sorry to hear the hamper arrived slightly later then expected...please know all our dates are are preferred delivery date and not guaranteed. This is due to unforeseen delays within the courier network. Although the hamper was slightly late, we are pleased to hear the recipient still loved the hamper and enjoyed all the goodies 🎁 We hope to see you again, GB Team

Posted 2 years ago

“I like the website, loyalty program and hampers (particularly when on sale), but the products in the hamper were all near end of life and tasted stale. This leaves a bad impression for the gift”

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Posted 2 years ago

Thank you for taking the time to provide us with your feedback. We are pleased you enjoyed our overall services, but so sorry to hear you were not satisfied with the overall quality of the hamper! Please know we have messaged you, regarding your recent purchase/review. Thank you, GB Team

Posted 2 years ago

“Didn't arrive on time despite expensive delivery cost, but recipient appeared to be satisfied.”

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Posted 2 years ago

Thank you for your feedback. We are sorry to hear the hamper arrived later than expected, but we are pleased to hear they still enjoyed the hamper. We hope to see you again, GB Team

Posted 2 years ago

“Promised delivery date Thursday 18th August. Collected from the post office as per email Monday 22nd August. The basket itself was lovely, but unfortunately, it arrived way too late to cheer up my sick friend, and the cheese was inedible as it had been in transit for so long :-(”

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Posted 2 years ago

Thank you for providing us with your feedback. We are so sorry to hear the arrival of your hamper didn't go as planned - please know the items are taken to the Post Office if the driver deems it unsafe to leave the item and this is to avoid theft or damages. We can confirm the cheese within your hamper is a long-life brie and doesn't require refrigeration. Although the delivery did not meet your expectations, we hope the hamper was still well received and that the items were enjoyed. GB Team

Posted 2 years ago

“Product was excellent”

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Posted 2 years ago

Thank you so much for your feedback 🎁 See you soon! GB team

Posted 2 years ago

“It sounds like the basket was great and my dad loved it, however, it arrived a day later than I requested it, so my dad didn't have it on his actual birthday. I understand that this is out of Gourmet Basket's control, but they shouldn't offer delivery on specific dates if they can't ensure this happens.”

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Posted 2 years ago

Thank you for your feedback. We are sorry to hear the hamper arrived later than expected, please know our delivery dates are preferred dates and not guaranteed. Although the hamper was late, we hope your Dad still enjoyed it and all the goodies inside! GB Team :)

Posted 2 years ago

“the parcel looked great but it was a week late dispite me ordering early”

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Posted 2 years ago

Thank you for your feedback! We are sorry to hear the hamper arrived later than expected, but we hope it was still enjoyed! GB team :)

Posted 2 years ago

“Product was greatly received, however delay in preparing for shipping was a little disappointing”

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Posted 2 years ago

Thank you for your feedback. We are sorry to hear the hamper arrived later than expected, but we are thrilled the hamper was well recevied. We hope to see you again :) GB team

Posted 2 years ago

“Baskets were good, but delivery (by Auspost) was patchy (some next day as advertised, some a day or two later).”

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Posted 2 years ago

Thank you for your feedback. We are sorry to hear the hamper arrived later than expected. Please know the selected date is a preferred delivery date and is not guaranteed. Although the hamper was slightly late, we hope it was well received and the goodies were enjoyed. Thank you, GB Team

Posted 2 years ago

“I sent an email the day of receiving our hampers - both were damaged and one came with an open packet of chips. I sent photos of this. Haven't had response from anyone.”

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Posted 2 years ago

Hi Annabel, Thank you for taking the time to provide us with your feedback. Please know our team responded to your email on 25/3, and awaiting your response. If you would still like assistance from our team, please feel free to respond to the original email or via phone on 1300 354 393 Thank you, GB team

Posted 2 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews