Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 6,936 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 6,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gift was really appreciated.”

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Posted 2 years ago

Thank you for your feedback! See you soon :) GB team

Posted 2 years ago

“I have used Gourmet Basket a number of times and have been happy with the service and the gifts.”

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Posted 2 years ago

Thank you for your feedback! See you soon :) GB team

Posted 2 years ago

“The basket looked amazing very well presented, arrived on my husband’s birthday. We were very impressed”

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Posted 2 years ago

Thank you for your feedback! See you soon :) GB team

Posted 2 years ago

“Gift was perfect for the occasion. Added bonus that I could select extra items. Thank you 😊”

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Posted 2 years ago

Thank you for your feedback! See you soon :) GB team

Posted 2 years ago

“My recipient of the basket loved and appreciated the contents of the basket, products carefully chosen for the occasion.”

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Posted 2 years ago

Thank you for your feedback! It means so much to us! See you soon :) GB team

Posted 2 years ago

“I recently sent one of your baskets to a close friend of mine who had just lost her mum. She contacted me on receiving the Sympathy package, saying how wonderful it was & what a thoughtful gift. It was much appreciated by her.”

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Posted 2 years ago

Thank you for your feedback - we are thrilled to hear the hamper bought them joy. See you soon! GB team

Posted 2 years ago

“Turned up exactly on time, and my daughter loves it! Thank you so much!!!”

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Posted 2 years ago

Thank you for your feedback! See you soon :) GB team

Posted 2 years ago

“The recipient was very satisfied with her gourmet gift”

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Posted 2 years ago

Thank you for your feedback! See you soon :) GB team

Posted 2 years ago

“A good selection of gifts for any occasion. It was delivered on preferred date.”

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Posted 2 years ago

Thank you for your feedback! See you soon :) GB team

Posted 2 years ago

“Love it thanks”

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Posted 2 years ago

Thank you for your feedback! See you soon :) GB team

Posted 2 years ago

“The basket was great, but I asked for delivery on 15 Feb and it was delivered on the 14th (valentines day) As this was for a man who had just buried his wife, it was totally inappropriate and something I attempted to avoid”

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Posted 2 years ago

Thank you for taking the time to provied us with your feedback. We are sorry to hear the delivery of your hamper did not go according to plan, however we hope the hamper was still enjoyed. Thank you.

Posted 2 years ago

“I have used Gourmet Basket for several years, and my last Birthday order arrived a week late, which was very unfortunate.”

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Posted 2 years ago

Thank you for your feedback. We are sorry to hear your hamper arrvied slighly later then expected. However we hope the hamper was still enjoyed!! See you soon, GB team

Posted 2 years ago

“Very pleased”

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Posted 2 years ago

Thank you for your feedback! See you soon :) GB team

Posted 2 years ago

“Turn up on time and presented well”

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Posted 2 years ago

Thank you for your feedback! See you soon :) GB team

Posted 2 years ago

“My daughter in law loved it thank you”

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Posted 2 years ago

Thank you for your feedback! See you soon :) GB team

Posted 2 years ago

“Won't find better service or products anywhere. Thank you GB.”

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Posted 2 years ago

Thank you so much for your feedback!! See you soon :) GB team

Posted 2 years ago

“Excellent service, very quick delivery and recipients were very happy”

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Posted 2 years ago

Thank you for your feedback!! See you soon :) GB team

Posted 2 years ago

“The basket we purchased was for a colleague recouperating in hospital after an operation. The delivery driver decided that it was unsafe for him to go to the hospital to deliver it and delivered it to the nearest Post Shop. I liaised with Katya in your customer service department and expressed my disappointment with this. Were we supposed to expect our colleague to go to the Post Shop and collect the basket herself? I was told by Katya that there was nothing she could do about it and that I should have read the fine print that said if a parcel wasn't able to be delivered it would be delivered to a Post Shop. If I had known that I would never have placed the order! I canceled my order and Katya said she would arrange a refund minus the delivery fee if she was able to get the courier to pick up the parcel and return it to you. Not once did she offer to get the courier to pick it up and deliver it to a home address! I received my refund but didn't receive a refund for the delivery. This was the worst experience of customer service I have ever encounted. You keep asking me to rate you out of 5 and give you feedback, I rate you a 1 only because the option to rate you a 0 isn't there. Suffice to say I won't be using you again, our Company won't be using you again and I will not be recommending you to anyone! Going by my past experience I don't expect anyone to call me or for this feedback to go anywhere.”

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Posted 2 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear you were not satisfied with the delivery of your hamper. We understand your disappointment, however StarTrack only delivery the hampers to the Post Office if they deem it unsafe to leave the hamper unattended – this is to avoid theft of your purchased goods. Unfortunately, once a hamper has been delivered to a Post Office, Startrack note it as ‘delivered in full’ and we are unable to arrange redirection. Once the hamper was not collected from the Post Office and returned to our warehouse, we refunded you for the value of the hamper – no freight was refunded as the driver delivered the hamper as per our T&C’s and due to an incorrect address originally being provided to us. Again, we are sorry for any disappointment caused. Thank you, GB team

Posted 2 years ago

“Much appreciated by a bereaved friend. This is the 2nd time I book one of your baskets.”

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Posted 2 years ago

Thank you for your feedback, it means so much to us! See you soon :) GB team

Posted 2 years ago

“Perfect selection. Perfect gift. Beautifully wrapped. Timely delivery Highly recommended”

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Posted 2 years ago

Thank you so much for your feedback! It truely means so much to us! See you soon :) GB team

Posted 2 years ago

Gourmet Basket is rated 4.6 based on 6,936 reviews