Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Instructions were not followed. Extremely disappointed. I instructed to contact recipient on arrival , due to no access available into apartment block. The basket was left outside. This basket had cheese in it. Not good and very dangerous for health reasons.”

Helpful Report

Posted 4 years ago

Hi Lauren, Thank you for your feedback. Please know we have emailed you directly about your order. Thank you, GB Team

Posted 4 years ago

“Easter hamper has not been delivered and was left on Thursday at a post office that doesn’t open until Tuesday, well after the Easter Day. A phone number of the intended recipient was given, but not used by delivery agent and no card was left in mailbox to notify recipient of a delivery being attempted or where to collect it from.”

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Posted 4 years ago

Hi Pam, Thank you for your feedback. Please know we have contacted you directly regarding your order. Thanks, GB Team

Posted 4 years ago

“Chocolates were old and tasted like they were expired.”

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Posted 4 years ago

Hi Umer, Thank you for your feedback and we are so sorry to hear that. Please know we have contacted you directly, regarding your order. Thanks, GB Team

Posted 4 years ago

“They wouldn’t know yet as they need to pick it up from the post office No consignment note was left at the building very poor delivery”

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Posted 4 years ago

“The basket itself was good however the delivery was poor. I booked the basket a week earlier to make sure it would be delivered on the day but it wasn’t. I had to chase it up and it was finally delivered late the following day. It was for an anniversary do a day late was not good.”

Helpful Report

Posted 4 years ago

“Delivery was never received by the intended person,but rather was delivered to an address with same street name in next suburb. Enquiries to your service yielded a photograph of the doorstep which was incorrect but little interest shown in locating the goods to the correct person. Follow up with Star Express to enquire if the wrong recipient had contacted them was done by myself and no one at your service thought beyond what the computer was telling them. My enquiries will continue in an attempt to get the goods to the person who was suffering from a mental illness exacerbated by being in lockdown. Will I use your ‘service’ again? Probably not. A pity because it is such a lovely concept,”

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Posted 4 years ago

“Very expensive for what you get. $100 for under $30 value and limited range bundled with extras you don’t want. Presentation is great though.”

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Posted 4 years ago

“as you can see from photo the whole box was damaged the penfolds display case was broken and the order was missing the 40 g chocolates very disappointing as it was a present for a friend. I thought i sent you a message a couple of weeks ago from my phone but you must not have got it”

Helpful Report

Posted 4 years ago

Hi Rodney, I'm so sorry to hear that. I just looked for your email and unfortunately I couldn't see it but thank you for sending that photo through. I will send you an email and we can arrange sending you a new case and the chocolates that were not sent. I will send you an email now - Jen

Posted 4 years ago

“Contents were great, no tracking or update of order progress (which they say they will do). Package which went missing for two days, I had to find it myself as at a courier that was not listed. Lateness of gift soured our anniversary, especially since it was ordered well in advance”

Helpful Report

Posted 4 years ago

“Finding the location for pick up was difficult-not clear instruction. Also had the incorrect note on the inside of the package.”

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Posted 4 years ago

“I ordered your basket on Thurs 27 Aug for delivery on Mon 31 Aug and as yet (5 Sep) it has no been delivered. I cannot comment any further as the basket has been delivered.”

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Posted 4 years ago

“I love you guys and have use you on quite a few occasions but this wasn’t the best experience. The courier service couldn’t deliver on the same day ( not their fault as recipient not home) but then failed to attempt delivery the next business day but said they had delivered it. Then also had problems the next day but finally delivered after a bit of chasing up bit also confirmed delivery to some. random name not at the address. In the end it was delivered to the intended recipient but was not a great experience. Maybe try another courier service?”

Helpful Report

Posted 4 years ago

“Deliver e the box earlier than I wanted. Packing broken and some things couldn’t therefor be eaten. Haven even gotten the replacement yet.”

Helpful Report

Posted 4 years ago

“This is the second time I have ordered from Gourmet Basket and the second time there has been problems with delivery. The first one was in Sydney and the delivery driver coud not find the address, and it took over a week for the receipent to receive gift. And the second time was a delivery for my Dad's Birthday, and they dumped it in the next doors neighbours yars. He didn;'t receive it on his Birthday, as the neighbour found it on the lawn.”

Helpful Report

Posted 4 years ago

“Basket good, delivery and customer service average to poor”

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Posted 4 years ago

“I placed the order on Aug 2nd with a delivery instruction for Aug 6th. There was no indication on the website or your receipt that this could be delayed. The item was shipped out on Aug 18th. At no point was I told of the delay.”

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Posted 4 years ago

“Out of stock of multiple items ordered. Was contacted asking if a substitute was allowed. Final hamper had wrong versions of the product in the end anyway for other items.”

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Posted 4 years ago

“The package was left on the step out of view of the people at home. I Could only ask them in the night whether they had received it (to which the answer was no) and they were only able to check for it in the morning. I wasn’t happy with that since I had added cheese to the pack. My friend enjoyed the gift though.”

Helpful Report

Posted 4 years ago

“A bit disappointed, this was a surprise gift - I rang on Tues am asked for delivery for the Thursday. When payment details etc finalized told may be Friday because a bit busy. Bit late to cancel but assured it would be no later than Fri. The product was NOT delivered Thursday or Friday or over the weekend. I had to ring on Monday am to discover there was a "Glitch" and the delivery could be made Wed. I had to say Wed was too late before Tues was agreed. This was a week after the order was made. To make matters worse a delivery was made to the address late Mon for a different order???? The customer service person was friendly etc but ... I can not comment on the content of the gift as I have not seen it and the recipient is too polite to make a poor comment ref a gift.”

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Posted 4 years ago

“The order has not been delivered yet, please confirm 😌😌”

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Posted 4 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews