Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

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“They loved the basket and all the goodies”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Sohinee, Thank you for taking the time to provide such a great review, we appreciate it!! We are thrilled to hear that your recipients loved their hamper and all the goodies inside!! Many Thanks, GB Team

Posted 2 months ago

“The fact is, I'm still alive...”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Dennis, Thank you for taking the time to provide a 5-star review we really appreciate it!! Many Thanks, GB Team

Posted 2 months ago

“The basket was not delivered as Gourmet Basket advised. Not able to contact Gourmet Basket during the Christmas/New Year holiday period to enquire about the order.”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Jim, We sincerely regret that you were unable to contact us between December 25th and January 6th due to our office closure over the holiday period. We understand how important it is to have timely communication, and we apologise for any inconvenience caused. If there is anything we can do to help resolve the issue with the delivery, please feel free to contact us anytime. We are here to assist you. Many Thanks, GB Team

Posted 2 months ago

“Order #GB348895 - message card missing.”

Helpful Report

(Belrose) - Posted 2 months ago

Hello Mrs Higgins, Thank you for taking the time to share your feedback. We sincerely apologise for the missing message card in your order. We understand how important it is for your gift, and we regret this oversight. If there’s anything we can do to make it right, please let us know. Warm regards, GB Team

Posted 2 months ago

“Excellent basket options and wonderful customer support.”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Guilda, Thank you for taking the time to provide such wonderful feedback, we appreciate it!! We are thrilled to hear that you found some excellent basket options and our team were able to assist along the way. Many Thanks, GB Team

Posted 2 months ago

“I'm writing about a gift I ordered prior to Christmas. Order 43349 a simple box of chocolates I thought was to be delivered. Previous years I've ordered and the boxes were delivered. This past year the order was not and stated that the intended receiver of the gift would have to pick it up. She is elderly and lives outside of Sydney. I live in the United States. I said I would pay for delivery and am being ignored. I do not understand this kind of service and would gladly pay for delivery or my money refunded. However I am consistently being ignored. Thank you, I hope, David Combs”

Helpful Report

Posted 3 months ago

Hello David, Thank you for reaching out. Unfortunately, it appears that your order is with a different company, as all our order numbers begin with "GB," and we do not have a record of order 43349 in our system. We wish we could have assisted, however, we have not received any correspondence regarding this matter. We recommend contacting the company you placed the order with for further assistance. We apologise for any confusion, and we hope this issue is resolved promptly. Many Thanks, GB Team

Posted 3 months ago

“sent to mother for christmas she was very please with basket”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Mark, Thank you for taking the time to leave a 5-star review, we really appreciate it!! We’re delighted to hear that your mother was pleased with the basket you sent for Christmas. Many Thanks, GB Team

Posted 3 months ago

“Basket delivered promptly and was much loved by the receiptiant.”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Sue, Thank you for your kind feedback! We’re delighted to hear the basket was delivered promptly and much loved by the recipient. Many Thanks, GB Team

Posted 3 months ago

“My daughter loved it for Xmas Delivery on time was wonderful! Thankyou. Great doing business with you, Willbuy again in future.”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Karren, Thank you for your kind words! We’re so pleased to hear that your daughter loved her Christmas hamper and that the delivery was on time. It’s wonderful to know you had a great experience with us and will use our services in the future. Many Thanks, GB Team

Posted 3 months ago

“We ordered a Christmas Red wine hamper with luxury biscuits & treats for my niece who is travelling in Australia and she loved it. Sent us pics & it looked great value for the price. The whole ordering process & email contact from 12,000 miles away was fab. Thank you so much will definitely use you again”

Helpful Report

Posted 3 months ago

Hello Vikki, Thank you for your lovely feedback! We’re delighted to hear that your niece loved the Christmas Red Wine Hamper and that the ordering process was smooth for you, even from 12,000 miles away. It’s wonderful to know the hamper brought joy and was great value for the price. Many Thanks, GB Team

Posted 3 months ago

“I ordered a Gourmet Basket to be delivered to my brother & family in Melbourne for Christmas. It arrived in good time, beautifully presented & full of scrumptious food & wine. To say they were impressed is an understatement! Thank you. Sarah, UK”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Sarah, Thank you for sharing your experience, we really appreciate it!! We’re thrilled to hear that the hamper was delivered on time, beautifully presented, and enjoyed by your brother and his family. Knowing they were so impressed truly makes our day! Many Thanks, GB Team

Posted 3 months ago

“Great range of hampers catering for all occasions. Christmas bonus deals made the hampers very affordable and offered a wide selection.”

Helpful Report

(Belrose) - Posted 3 months ago

Hello, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our range of hampers and found the Christmas bonus deals both affordable and appealing. It’s always our goal to provide a wide selection for every occasion. Many Thanks, GB Team

Posted 3 months ago

“Great product, delivered on time. The family loved it!”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Matt, Thank you for taking the time to leave a 5-star review, we really appreciate it!! We’re thrilled to hear that the product was delivered on time and that your family loved it. Many Thanks, GB team

Posted 3 months ago

“They loved there hamper”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Jackie, Thank you for taking the time to eave a 5-star review, we really appreciate it!! We're delighted to hear that your recipients loved their Gourmet Basket. Many Thanks, GB Team

Posted 3 months ago

“Arrived as per schedule, more than happy with your service thanks”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Wendy, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re glad to hear that your order arrived as scheduled and that you were happy with our service. Many Thanks, GB Team

Posted 3 months ago

“Billy from the Gourmet Basket team went above and beyond to make sure my parents received their delicious Gourmet Basket before Christmas 🎄 They were overjoyed when it arrived and thoroughly enjoyed all the high quality, delicious treats. Thanks from my family to all at Gourmet Basket for a quality service.”

Helpful Report

Posted 3 months ago

Hello Deborah, Thank you for taking the time to leave such a wonderful review, we really appreciate it!! We’re thrilled to hear that your parents enjoyed their Gourmet Basket and that we could help make their Christmas extra special. Billy and the team are delighted to have been able to assist, and your feedback truly means the world to us. Many Thanks, GB Team

Posted 3 months ago

“according to the gift recipient, the basket itself was great, most of the contents were lovely. But is was not shipped in any kind of insulated container with a cold pack. so the cheese was iffy looking, and the chocolates were melted beyond recognition.”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Katherine, Thank you for taking the time to share your feedback. We sincerely apologise for the condition of the cheese and chocolates. We understand the disappointment this may have caused. All of our fresh cheeses are shipped in insulated bags with cold packs, while long-life products such as our prestige brie and chocolates are not. Unfortunately, external conditions such as weather can sometimes contribute to this issue. We deeply regret any inconvenience this may have caused and appreciate your understanding. Many Thanks, GB Team

Posted 3 months ago

“My mother adores her gifts from Gourmet Basket”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Sharon, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re so happy to hear that your mother adored her Gourmet Basket! Many Thanks, GB Team

Posted 3 months ago

“I'm very disappointed. Sweets look nice but taste awful. I have thrown most of them to trash. Only nuts were eatable. Just as an example, popcorn with nuts is a block of sugar with few pieces of soft popcorn. Can't eat it.”

Helpful Report

Posted 3 months ago

Hello Lucy, Thank you for sharing your feedback. We’re sorry to hear that some of the items in your hamper didn’t meet your expectations. Your satisfaction is very important to us, and we regret any disappointment caused. We appreciate your thoughts and will review your comments to ensure we continue to provide the best possible experience for our customers. Many Thanks, GB Team

Posted 3 months ago

“Easy to order and hampers well displayed so you could see what you were getting very clearly. Prices very fair, and responses quick. Recipient pleased with the hamper, tho I ordered two and one was delivered a few days early. Definitely recommend and would use again.”

Helpful Report

(Belrose) - Posted 3 months ago

Hello, Thank you for taking the time to share your experience! We’re delighted to hear that you found the ordering process straightforward and the hampers well-presented. It’s great to know the recipient enjoyed the hamper and that you were pleased with our pricing and prompt responses. We apologise for the early delivery of one hamper and appreciate your understanding. Your feedback helps us improve, and we’re grateful for your recommendation. Many Thanks, GB Team

Posted 3 months ago

Gourmet Basket is rated 4.6 based on 7,060 reviews