Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you the basket was lovely and the delivery was super fast”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Jennifer, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re so pleased to hear that you loved the basket and that the delivery exceeded your expectations. Many Thanks, GB Team

Posted 3 months ago

“Easy to navigate website, easy to order, perfect delivery, overall a very satisfying experience and a happy customer!”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Gabi, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re delighted to hear that you found our website easy to navigate, the ordering process straightforward, and the delivery seamless. Many Thanks, GB Team

Posted 3 months ago

“Excellent service and high quality products.”

Helpful Report

(Belrose) - Posted 3 months ago

Hello, Thank you for taking the time to provide a 5-star review, we really appreciate it!! Many Thanks, GB Team

Posted 3 months ago

“Disappointed Package was damaged”

Helpful Report

(Belrose) - Posted 3 months ago

Hi Janette, We’re sorry to hear your package arrived damaged. This is not the experience we aim to provide. Please reach out to our customer service team so we can resolve this for you promptly. Many Thanks, GB Team

Posted 3 months ago

“Helped us organising multiple gifts and indidual cards at the same address which couldn’t be done on line. Delivered on time. Great service!!!!!!”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Suhas, Thank you for your feedback! We’re so glad we could assist with organizing your multiple gifts and individual cards. It’s great to hear everything was delivered on time. Many Thanks, GB Team

Posted 3 months ago

“Absolutely amazing service. Arrived very fast (at Christmas time) and the receiver was thrilled with it.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your wonderful feedback! We’re delighted to hear the hamper arrived quickly during the busy Christmas season and that the recipient was thrilled. Many Thanks, GB Team

Posted 3 months ago

“Speedy service and gourmet excellence. 😃🙏🏼”

Helpful Report

(Belrose) - Posted 3 months ago

Hi Noeline, Thank you for your kind words! We’re thrilled you enjoyed the speedy service and gourmet excellence. Many Thanks, GB Team

Posted 3 months ago

“The tracking number you sent me was incorrect and so I could not give my brother a time when it would be delivered. My brother hated the hamper and gave it away.”

Helpful Report

(Belrose) - Posted 3 months ago

Hello, We’re sorry to hear about the issues with the tracking number and that the hamper didn’t meet expectations. Your feedback is important, and we’ll review this to improve our service. Many Thanks, GB Team

Posted 3 months ago

“Very lovely. Beautiful different items and the recipient was so happy. Fast safe secure service. Will definately use this business again. So many to chose from with easy straight forward online shopping”

Helpful Report

(Belrose) - Posted 3 months ago

Hi Roma, Thank you for your lovely feedback! We’re delighted to hear the recipient was so happy and that you enjoyed the variety, ease of shopping, and our secure service. Many Thanks, GB Team

Posted 3 months ago

“The recipient loved it”

Helpful Report

(Belrose) - Posted 3 months ago

Hello, Thank you for taking the time to leave a 5-star review, we really appreciate it!! We are thrilled to hear the recipient loved their Gourmet Basket. Many Thanks, GB Team

Posted 3 months ago

“The hamper presentation and items contained are fabulous. The method of delivery, however, leaves a lot to be desired. Delivering chocolate on a 40 degree day by Australia Post guarantees the entire contents of the hamper will be very hot and melted. Not great when the hamper is delivered to gift to a loved one in person.”

Helpful Report

Posted 3 months ago

Hi Donna, Thank you for your kind words about the hamper’s presentation and contents. We’re thrilled to hear you were pleased with those aspects. However, we’re truly sorry to hear about the delivery issues, especially given the warm weather. We understand how important it is for the hamper to arrive in perfect condition, particularly when it’s a gift for a loved one. Your feedback is invaluable, and we’ll review our delivery methods to ensure a better experience in the future. Many Thanks, GB Team

Posted 3 months ago

“great ap to foloow, quick excecution and delivery, however we missed out on our 10% discount on our first order”

Helpful Report

(Belrose) - Posted 3 months ago

Hi Mary, Thank you for your feedback! We’re glad to hear you enjoyed the quick execution and delivery. We’re sorry to hear you missed out on the 10% discount for your first order. Please feel free to reach out to our customer service team, and we’d be happy to assist with this. Many Thanks, GB Team

Posted 3 months ago

“My delivery didn’t come on the requested day, which is fine, however, it appears it sat in the depo for 2 days without refrigeration, when it was finally delivered the entire package was hot, the cheese was warm and oozing liquid. I was unable to gift this as the cheese was inedible. I’ve contacted customer service twice with no reply, extremely unhappy especially given the price I paid for a box of cheese and crackers! Packing is beautiful otherwise.”

Helpful Report

(Belrose) - Posted 3 months ago

“There's lots to choose from. My daughter in law was so pleased with the gift I bought for her.”

Helpful Report

(Belrose) - Posted 3 months ago

Hello, Thank you for taking the time to provide a 5-star review, we really appreciate it!! We’re thrilled to hear your daughter-in-law was so pleased with her gift and that you enjoyed the variety we offer. Many Thanks, GB Team

Posted 3 months ago

“Being over here in Germany, while our daughter is living in Fairlight, Australia sending her and her partner one of your beautiful Christmas hampers was a fantastic opportunity to send her a Christmas present at all! And what shall we say: they very absolutely delighted. Thank you very much for your wonderful service. Merry Christmas Gourmet Basket, Merry Christmas Australia! E&E”

Helpful Report

(Belrose) - Posted 3 months ago

Hi Eckhard, Thank you for your lovely review, we really appreciate it!! We’re so glad we could help you send a special Christmas gift to your daughter and her partner in Fairlight. It’s wonderful to hear they were absolutely delighted with the hamper. Wishing you and your family a Merry Christmas and a Happy New Year! Many Thanks, GB Team

Posted 3 months ago

“Thanks Gourmet Basket!! We ordered from Ireland and Sydney got your beautiful hamper!! Big thanks!!!!👍❤️”

Helpful Report

(Belrose) - Posted 3 months ago

Hi Mary, Thank you for your feedback! We’re pleased to hear the basket arrived promptly and hope the recipients love it when they open it. Many Thanks, GB Team

Posted 3 months ago

“The basket arrived promptly. Cannot review contents as they chose to wait until Xmas to open it.”

Helpful Report

(Belrose) - Posted 3 months ago

Hi Noeline, Thank you for your feedback! We’re glad to hear the basket arrived promptly and hope the recipients enjoy it when they open it. Many Thanks, GB Team

Posted 3 months ago

“Excellent service and products, I recommend them to you.”

Helpful Report

(Belrose) - Posted 3 months ago

Hi John, Thank you for your wonderful feedback and recommendation! We’re delighted to hear you enjoyed our service and products. Many Thanks, GB Team

Posted 3 months ago

“Love the variety”

Helpful Report

(Belrose) - Posted 3 months ago

Hi Lorraine, Thank you for your kind words! We’re so glad to hear you loved the variety. Many Thanks, GB Team

Posted 3 months ago

“My son sent me a photograph of the contents. I could hardly believe such a small amount cost so much. Definitely not worth the money. I have sent food parcels to Australia each year which I have been very happy with. I’m afraid I won’t be using this company again.”

Helpful Report

(Belrose) - Posted 3 months ago

Hi Jennifer, Thank you for sharing your thoughts. We’re sorry to hear the hamper didn’t meet your expectations. Your feedback is important to us, and we’ll use it to review and improve our offerings. Many Thanks, GB Team

Posted 3 months ago

Gourmet Basket is rated 4.6 based on 7,060 reviews