Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed in the basket we received.”

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Posted 5 years ago

“Quality of the basket was good, but the delivery service was a huge let down. We ordered 5 x hampers ($1,000 worth) for delivery in time for a special event, and they arrived 2 days late. Really disappointing..”

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Posted 5 years ago

“The delivery was very expensive and was late.”

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Posted 5 years ago

“Haven’t received it yet??? Seems funny that I am asked for a review before the product is delivered?”

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Posted 5 years ago

“Our hamper was delayed, due to be delivered on Friday, didn't arrive until Monday. The wine we chose was unavailable and was replaced with another without our input.”

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Posted 5 years ago

Hello Emma Thank you so much for reaching out. Sincere apologies that your gift did not arrive on your chosen gift delivery date. Our customer service team sent you an email on the 28th November regarding the out of stock wine and informed you that it was substituted for a wine of greater value. We have refunded your shipping fee as an apology for your gift arriving later than expected. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“As for your performance I was not impressed. I ordered my hamper on Wednesday evening to be delivered in Brisbane on Friday and this was not to be a problem. It did not arrive at its destination and was an embarrassment for me as my daughter received nothing for her birthday. Courier unable to be contacted over weekend. Eventually arrived on the following Monday. Not impressed with this and when an employee from this Co was available they offered ne a refund of $16.95 being shipping. I spent over $171.00 so still very unsatisfactory”

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Posted 5 years ago

Thank you so much Kaylene for your feedback. Apologies for the embarrassment and disappointment caused with your gift arriving late and missing your daughters birthday. Our customer service team have been in contact with you regarding this matter and have refunded your shipping fee. If you have any further questions or concerns please don't hesitate to ask Thank you Rachael Customer Service

Posted 5 years ago

“I'm buying from southamerica and i paid for the delivery on the next day. The person that was suppose to recive the basket waited all day long for the present and nothing happened. From the support system they told me that there was no one at home, thats false. She had to collect it from a post office. She loved the basket present but Its a pitty cause i found your page online as one of the best delivery of presents on Sydney but im really disappointed.”

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Posted 5 years ago

Hello Macarena, Thank you for taking the time to share your feedback. Apologies that your experience wasn't a positive one this time around. Our customer service team have been in contact with you and the recipient directly, we have also refunded your shipping fee. We are thrilled to hear she loved the hamper. If there is anything else we can help you with please don't hesitate to contact the office to discuss further. Kind Regards, Rachael Customer Service

Posted 5 years ago

“It hasn’t been delivered as yet..”

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Posted 5 years ago

Hello Paulene, Thank you for reaching out. Apologies that your gift has not arrived as of yet. We have looked into this further for you and raised this with our courier, they are currently investigating the matter. As this has missed your chosen gift delivery date we have refunded your shipping fee. Our customer service team have emailed you with further information. If you have any questions or concerns please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 5 years ago

“The basket did not arrived when requested and I did not receive a call to notify of the delay, it was up to me to follow up which was very disappointing.”

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Posted 5 years ago

Hello Tim, Thank you for reaching out and sharing your feedback. Apologies that your gift did not arrive on your chosen gift delivery date. Our customer service team have been in contact with you via email. As your gift arrived a day later then expected we have refunded your shipping fee. If there is anything else we can help you with please don't hesitate to contact us to discuss further. Kind Regards, Rachael Customer Service

Posted 5 years ago

“I ordered a gourmet basket on Monday 30th September. As at today's date Saturday 5th October it still has not been received by my clients. Disappointing.”

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Posted 5 years ago

“I was very dissapointed with the basket that I sent to my Pop in Canberra. It arrived two days earlier when I had asked for it to be delivered on the Monday, he recieved it on the Saturday. The basket had been damaged in transit, and when I told him how much it had cost me he was appalled. His photo looked very different to the one on your website. You obviously took a picture of the empty packets as well as the contents to make the basket look more impressive. I was so upset that I had sent such a bad gift.Maybe next time I will simply send him the money and tell him to buy his own Wine and goodies.”

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Posted 5 years ago

“We had an order that should have been delivered on a Friday in time for a 50th birthday on the Sunday. Unfortunately, the hamper was not delivered until Monday only after chasing up with the office about its location. Even though it was an issue with Star Track, we didn’t get what we arranged.”

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Posted 5 years ago

Hello Paul Thank you so much for reaching out. Apologies that your gift didn't arrive on the expected gift delivery date. I can see our customer service team have already been in contact with you via email and have refunded your shipping fee as an apology. If we can assist any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“Not a great experience, last minute advised no stock of what I had ordered, a replacement was given. Then delivery never happened, sat at local depot and had to collect, kinda ruins the surprise for the recipient. Was a test for my customers Christmas gifts, looking at alternatives now.”

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Posted 5 years ago

Hi Ben, thanks for taking the time to review, and the honest feedback. Seems you had 2 issues here which must have been frustrating. Very sorry about not having your item in stock - this happens very rarely and we are constantly working on improved prediction systems to ensure it doesn't happen at all. On the courier issue, I'll have to look into that sme more. If there is no place to leave, it is standard procedure to take to nearest PO for collection, as this is the best result compared to potential loss of the gift. We'd love a 2nd chance - is there anything i can do? Thanks. Stuart M.D.

Posted 5 years ago

“I was disappointed with the few items they actually recieved. They sent me a photo and for the amount of money I spent!! I do realise that packaging and postage does come into this”

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Posted 5 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews