Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 23rd November 2024

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Gourmet Basket 5 star review on 21st November 2024

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Gourmet Basket 5 star review on 19th September 2024

Elizabeth Orrell

Gourmet Basket 5 star review on 13th August 2024

BRONWYN Kerr

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Recipients were very happy with basket.”

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Posted 5 years ago

“Although my gift didn’t arrive in time when it did my friend was thrilled with item. Customer service team also refunded the postage costs which was due to unforeseen circumstances from courier. Glad the issue was resolved and happy with quality of product delivered.”

Helpful Report

Posted 5 years ago

Hello Sinead, Thank you for reaching out. Apologies that your gift was delivered a day later than expected and for the disappointment caused. Our customer service team have looked into this further for you and been in contact with you via email. We have also refunded your shipping fee, if there is anything else we can assist you with please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Online and delivery service wonderful.”

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Posted 5 years ago

Thank you Kate for sharing your feedback. Great to hear you had a positive experience online and enjoyed our fast delivery service ,we look forward to helping you with your next gift shortly. Kind Regards, Rachael Customer Service

Posted 5 years ago

“They seemed to like it. I'm overseas so I can't tell. Trust is a big thing for a delivery like this. Glad they received it in good order. They were enjoying it in the pic they sent.”

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Posted 5 years ago

Thank you for sharing your feedback, we really appreciate it. We are so pleased to hear they enjoyed their Australian and International Beers Hamper. Hope we can help you with your next order shortly. Kind Regards, Rachael Customer Service

Posted 5 years ago

“You make it hard to buy a gift by having to sign in every time I want to buy anything. Instead of just being able to purchase without having to sign in.”

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Posted 5 years ago

“Great gift basket, easy to organize and delivered on time but in fortunately the cheese did not have the cold pack in the bag so it had to be thrown out.”

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Posted 5 years ago

“The basket showed up a day later than was suggested, however, the person who received it loved it and said all the food was delicious. I would definitely order from gourmet basket again”

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Posted 5 years ago

Thank you Isabella for your feedback. Apologies that your gift arrived a day later than expected. The team are so pleased to hear your sister enjoyed her Chocolate box hamper! Can't wait to help you with your next gift order. Kind Regards, Rachael Customer Service

Posted 5 years ago

“website easy to use, lots of variety and love that you can add individual items to the basket. It would be good to get an email advising the basket has been delivered. Very happy and would definitely recommend.”

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Posted 5 years ago

“Great service for our clients”

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Posted 5 years ago

“Great response”

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Posted 5 years ago

“Well received thanks”

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Posted 5 years ago

“Would have been 5 stars but they sent me the wrong bottle of whiskey! All was fixed in the end though.”

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Posted 5 years ago

“The recipient enjoyed the basket thanks. I was a bit disappointed that it arrived Wednesday rather than the scheduled Tuesday as I was already late for their birthday. But overall very pleased with the service thanks”

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Posted 5 years ago

“Arrived on time, I am sending it to my sister in law after her operation. She loved it.”

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Posted 5 years ago

“Good quality products and great service”

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Posted 5 years ago

“You deliver on time as required and deliver what is advertised. Great stuff and great items for men too.”

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Posted 5 years ago

“We have found gourmet basket easy to complete online with a great variety of baskets and hampers to choose from. Mum always loves them.”

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Posted 5 years ago

“I really like that you can opt for a basic basket and then customise and add options per your needs (e.g. a bottle of wine). It's a cost-effective and great option.”

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Posted 5 years ago

“The basket itself was great but the courier left it outside instead of ringing on doorbell so the gift wasn't received on day as expected.”

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Posted 5 years ago

“I give you feed back after my delivery tomorrow in WA - but in saying that and trying other hamper companies - I have to say I find Gourmet Hampers the most reputable and best by far a little pricier than others but after trying cheaper companies and getting poor service I'd rather pay the little extra knowing the service is better and the company more reputable - I use Gourmet Basket quite often for Birthdays and Special occasions.”

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Posted 5 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews