Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 6,936 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 6,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My friend was delighted to receive the hamper and I found the process easy and was impressed that I could add other items to the hamper.”

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Posted 3 years ago

Thank you so much for your feedback! We are pleased to hear you enjoyed your experience with us :) See you soon! GB team

Posted 3 years ago

“It was supposed to be delivered on the 14th of Jan 2022 but it’s still stuck at the delivery depot with no indication of delivery!!!!!!! What is going on!”

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Posted 3 years ago

“I have used Gourmet Baskets a couple of times and have always been delighted with their quality and service. They went over and beyond with an instant refund for an order which had to be cancelled. Recently. Well done Gourmet Baskets! 10/10”

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Posted 3 years ago

Thank you for your feedback, it means so much to us!! See you soon :) GB team

Posted 3 years ago

“Everything delicious, arrived on time, friends were very happy and all was consumed.”

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Posted 3 years ago

Thank you for your feedback! See you soon :) GB team

Posted 3 years ago

“The hamper was nice but got there a day late even though I ordered it a week in advance”

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Posted 3 years ago

Thank you for providing us with your feedback. Please know the selected date is a preferred delivery date, and not guaranteed. With this said we understand it can be frustrating when there are delays. We hope the hamper was still enjoyed! Thank you, GB Team

Posted 3 years ago

“The basket was delivered a day later than promised, after the gift recipient had checked out of the accommodation without any communication from GB. This was despite me sending the company an email stressing the importance of delivery date before the recipient checked out. Was interesting to see that cheese was shipped (gift box came from Sydney to Brisbane according to the company) unrefrigerated.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. Please know the selected date is a preferred delivery date and is not guaranteed. This is noted on our website and must be acknowledged to proceed with the order - the cheese is also a long-life cheese and does not require refrigeration. Although you were not completely satisfied with the delivery, we hope the hamper was still enjoyed. Thank you, GB Team

Posted 3 years ago

“Incredibly easy to navigate website, straight forward and options galore of add-on items”

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Posted 3 years ago

Thank you for your feedback! See you soon :) GB Team

Posted 3 years ago

“Arrived the following day and loved the basket! Highly recommend!!”

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Posted 3 years ago

Thank you for your feedback!! See you soon :) GB team

Posted 3 years ago

“delivered on time , customer happy”

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Posted 3 years ago

Thank you for your feedback! See you soon :) GB Team

Posted 3 years ago

“I live in Canada and I ordered the Sympathy basket for my Aunt who lives in Australia, and she loved it so much! I ordered it on Tuesday and the next day it was at her house. She took a photo of it and it was put together beautifully. Thank you for the amazing service! I will definitely order from you again! ❤️ Cathy Efkarpidis”

Gourmet Basket 5 star review on 19th January 2022

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Posted 3 years ago

Thank you so much for your feedback and photo! We are so happy to hear the hamper was well received and enjoyed! See you soon :) GB team

Posted 3 years ago

“The delivery driver apparently just left the parcel at the hospital loading dock. It wasn’t located until days later when the contents was spoiled due to weather.”

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Posted 3 years ago

Thank you for taking the time to provide us with your feedback. Please know due to the current Covid situation, most deliveries to a hospital are not permitted or are occurring via the loading dock. Although you were not completely satisfied with the delivery your hamper, we hope the hamper was still enjoyed. Thank you. GB Team

Posted 3 years ago

“Customer Service is second to none....I appreciated the callback and explanation when I queried the delivery during this crazy lockdown and covid scenario.”

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Posted 3 years ago

Thank you so much for your feedback, it means so much to us!! See you soon :) GB team

Posted 3 years ago

“Living outside of Australia and far away from my family, I am always happy to be able to send loved ones something special and once again you guys have delivered. Thanks so much”

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Posted 3 years ago

Thank you for your feedback, it means so much to us! See you soon :) GB team

Posted 3 years ago

“Recipient loved his care package. Lifted his spirits while in isolation”

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Posted 3 years ago

Thank you for your feedback! We are thrilled the hamper was enjoyed! See you soon :) GB team

Posted 3 years ago

“Our friends loved the gourmet basket”

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Posted 3 years ago

Thank you for your feedback! See you soon :) GB team

Posted 3 years ago

“The basket was delivered on time, on the date you gave me, and was very much enjoyed by the recipients.”

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Posted 3 years ago

Thank you for your feedback! We are so pleased to hear the hamper was enjoyed! See you soon :) GB team

Posted 3 years ago

“They loved receiving their gourmet basket. Delivery was on time. Easy to order and great range to choose from - very impressed and will I come back again!”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are thrilled to hear they loved the hamper! See you soon :) GB Team

Posted 3 years ago

“I have not yet received the gourmet basket. Can you advise when it will arrive?”

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Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We have looked into your order and can see a preferred delivery date of 21 Jan has been selected, when placing the order. Please know your order will be dispatched in accordance to your selected date. Thank you, GB team

Posted 3 years ago

“Was very happy with the service and would recommend to everyone”

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Posted 3 years ago

Thank you for your feedback, it means so much to us!! See you soon :) GB team

Posted 3 years ago

“I sent three baskets Two were delivered One was unable to be delivered and trackers told me it had been taken back to Greenacre I didn’t find out until after the weekend that it had been left at the nearest post office where we could have picked it up and delivered to my Covid sick grandson Edith Klimt”

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Posted 3 years ago

Thank you for your feedback. We are sorry to hear the delivery did not occur as planned, as the delivery driver should have left a card in the letterbox advising there was something to collect from the local post office. However, we hope the hamper and all the goodies inside were still enjoyed! Thank you, GB Team

Posted 3 years ago

Gourmet Basket is rated 4.6 based on 6,936 reviews