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Gourmet Basket Reviews

4.6 Rating 7,059 Reviews
92 %
of reviewers recommend Gourmet Basket
Company Reviews Product Reviews
1,255
 Metrics Info
4.6
Based on 7,059 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
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Anonymous
Verified Buyer
“Worst Customer Service i have experianced”
Helpful Report
(Belrose) - Posted 1 month ago
Hello, We’re sorry to hear about your experience. This is not the level of service we strive to provide, and we truly value your feedback. If you’re open to it, please reach out to us directly so we can better understand the situation and work to make it right. Many Thanks, GB team
Posted 1 month ago
Anonymous
Verified Buyer
“Really disappoing that both hampers I sent did not arrive on time and one was just left at the post office without notification while the other was sent back saying the address was wrong but it was the correct address and was redelivered weeks later - and after Christmas.”
Helpful Report
(Belrose) - Posted 2 months ago
Hello, We sincerely apologise for the disappointing experience and the delays with your hampers. As per our terms and conditions, if there is no safe place to leave a hamper, our couriers will take it to the local post office and leave a calling card. We understand how frustrating this must have been, especially with the timing, and we truly appreciate your understanding. Many Thanks, GB Team
Posted 2 months ago
Anonymous
Verified Buyer
“Shipping was outsourced to a local supplier who didn't deliver it for two weeks. At the summer heat all perisahables (chocolate etc) were ruined. Is probably fine for shipping within Sydney but wouldn't recommend as regional - go local instead. Additionally, it was not delivered to the house, instead a note was put in the post office that they needed to go and get from the distribution centre. Not an ideal present.”
Helpful Report
(Belrose) - Posted 2 months ago
Hello, Thank you for your valuable feedback, and we sincerely apologise for the inconvenience caused. We understand how disappointing it must have been for the gift to arrive late and for the perishable items to be ruined, especially in the heat. We regret that the delivery experience was not ideal, and we appreciate you bringing this to our attention. Please don’t hesitate to reach out if you'd like to discuss this further. Many Thanks, GB Team
Posted 2 months ago
Frank Anderson
Verified Buyer
“Unfortunately my daughter wasn't in when it was delivered, however, delivery person left the basket in 40° heat rather than leave it in the shade. You can only imagine the state if the cheese and the damage it caused.”
Helpful Report
(Belrose) - Posted 2 months ago
Hi Frank, Thank you for sharing your feedback, and we're truly sorry to hear about the delivery issue. We understand how frustrating it must have been to find the basket in such conditions, especially with the cheese being affected. We’ll be looking into this matter with our delivery team to ensure better care in the future. Please reach out to us directly if you'd like assistance or a resolution for this issue. We truly appreciate your understanding. Many Thanks, GB Team
Posted 2 months ago
Mark Traynor
Verified Buyer
“Paid extra for a specific delivery date which was not adhered to Gourmet Basket has refused to refund the extra payment”
Helpful Report
(Belrose) - Posted 2 months ago
Hi Mark, Thank you for sharing your feedback. We sincerely apologise for any inconvenience caused. As noted at checkout, all delivery dates are considered preferred and are not guaranteed. We understand your frustration and appreciate your understanding of our policies. Many Thanks, GB Team
Posted 2 months ago
Jim Vamvoukis
Verified Buyer
“The basket was not delivered as Gourmet Basket advised. Not able to contact Gourmet Basket during the Christmas/New Year holiday period to enquire about the order.”
Helpful Report
(Belrose) - Posted 2 months ago
Hi Jim, We sincerely regret that you were unable to contact us between December 25th and January 6th due to our office closure over the holiday period. We understand how important it is to have timely communication, and we apologise for any inconvenience caused. If there is anything we can do to help resolve the issue with the delivery, please feel free to contact us anytime. We are here to assist you. Many Thanks, GB Team
Posted 2 months ago
David Combs
Verified Buyer
“I'm writing about a gift I ordered prior to Christmas. Order 43349 a simple box of chocolates I thought was to be delivered. Previous years I've ordered and the boxes were delivered. This past year the order was not and stated that the intended receiver of the gift would have to pick it up. She is elderly and lives outside of Sydney. I live in the United States. I said I would pay for delivery and am being ignored. I do not understand this kind of service and would gladly pay for delivery or my money refunded. However I am consistently being ignored. Thank you, I hope, David Combs”
Helpful Report
Posted 3 months ago
Hello David, Thank you for reaching out. Unfortunately, it appears that your order is with a different company, as all our order numbers begin with "GB," and we do not have a record of order 43349 in our system. We wish we could have assisted, however, we have not received any correspondence regarding this matter. We recommend contacting the company you placed the order with for further assistance. We apologise for any confusion, and we hope this issue is resolved promptly. Many Thanks, GB Team
Posted 3 months ago
Lucy
Verified Buyer
“I'm very disappointed. Sweets look nice but taste awful. I have thrown most of them to trash. Only nuts were eatable. Just as an example, popcorn with nuts is a block of sugar with few pieces of soft popcorn. Can't eat it.”
Helpful Report
Posted 3 months ago
Hello Lucy, Thank you for sharing your feedback. We’re sorry to hear that some of the items in your hamper didn’t meet your expectations. Your satisfaction is very important to us, and we regret any disappointment caused. We appreciate your thoughts and will review your comments to ensure we continue to provide the best possible experience for our customers. Many Thanks, GB Team
Posted 3 months ago
Anonymous
Verified Buyer
“The tracking number you sent me was incorrect and so I could not give my brother a time when it would be delivered. My brother hated the hamper and gave it away.”
Helpful Report
(Belrose) - Posted 3 months ago
Hello, We’re sorry to hear about the issues with the tracking number and that the hamper didn’t meet expectations. Your feedback is important, and we’ll review this to improve our service. Many Thanks, GB Team
Posted 3 months ago
Tori Mayer
Verified Buyer
“My delivery didn’t come on the requested day, which is fine, however, it appears it sat in the depo for 2 days without refrigeration, when it was finally delivered the entire package was hot, the cheese was warm and oozing liquid. I was unable to gift this as the cheese was inedible. I’ve contacted customer service twice with no reply, extremely unhappy especially given the price I paid for a box of cheese and crackers! Packing is beautiful otherwise.”
Helpful Report
(Belrose) - Posted 3 months ago
Sonny Read
Verified Buyer
“It was delivered to the WRONG address. When I informed the couriers, they retrieved it and delivered it to another WRONG address. I payed for a hamper that was NEVER delivered to the correct address.”
Helpful Report
(Belrose) - Posted 3 months ago
Hi Sonny, We’re deeply sorry to hear about the issues with your hamper delivery. This is certainly not the experience we aim to provide. While we understand how frustrating this situation is, we kindly ask that senders ensure the delivery address is correct at the time of checkout to avoid such issues. Our records show that our team did reach out for confirmation of the correct details before trying to organize a re-delivery for you. If you would like to discuss this matter further, please do not hesitate to reach out to our team for assistance. Many Thanks, GB Team
Posted 3 months ago
Anonymous
Verified Buyer
“I double order and I could not get rid of it. Your system is difficult to navigate.”
Helpful Report
Posted 4 months ago
Hello, Thank you for your feedback, and we sincerely apologise for the inconvenience caused by our system. We understand the ordering process can be challenging at times, we appreciate you bringing this to our attention. If you've placed a duplicate order please, contact our customer service team, and they'll assist you in resolving it promptly before dispatch. Many Thanks, GB Team
Posted 3 months ago
HELEN EATHER
Verified Buyer
“i WOULD NOT USE YOUR COMPANY AGAIN, DELIVERED MY SISTERS BASHETS TWO EARLY THAN ASK FOR. HELEN EATHER”
Helpful Report
Posted 4 months ago
Hi Helen, We understand how frustrating it must be to have your sister’s baskets delivered earlier than expected. Free Standard Shipping provides an estimated delivery time based on the recipient's location but does not guarantee a specific delivery date. You cannot select a preferred delivery date with this shipping option. We hope your sister was still able to enjoy her Gourmet Baskets. Many Thanks, GB Team
Posted 4 months ago
Snezana Stekovic
Verified Buyer
“Order was placed for 17th November as a surprise and was not delivered at all. Someoneplaced it in the queue for 17th December. I was refunded but by than it was too late to organise another present or do any surprise. Such a fail.”
Helpful Report
(Belrose) - Posted 4 months ago
Hi Snezana, We are truly sorry to hear about the mix-up with your order and the disappointment it caused. We understand how frustrating and disheartening it can be, especially when trying to surprise someone special. We appreciate your feedback and hope to prevent these errors on future orders. Many Thanks, GB Team
Posted 4 months ago
Grace Wilson
Verified Buyer
“Since purchasing the box I have recieved so many emails, and then I opted out yesterday and still recieved this one! I bought the box as a one off gift to a vendor, this level of communication is just too much”
Helpful Report
(Belrose) - Posted 4 months ago
Hi Grace, I'm sorry to hear about the inconvenience caused by the emails. We understand how frustrating this can be. Please feel free to contact our customer service team to ensure your email preferences are updated properly and you no longer receive unwanted emails. Many Thanks, GB Team
Posted 4 months ago
Anonymous
Verified Buyer
“PAID FOR EXPRESS DELIVERY AND TOOK OVER A WEEK TO ARRIVE, DAYS AFTER THE RECIPIENTS BIRTHDAY.”
Helpful Report
(Belrose) - Posted 4 months ago
Hello, Thank you for taking the time to provide your feedback. Unfortunately, this is why we like to be transparent with our customers during checkout to note that these are 'preferred' delivery dates and are not guaranteed as some delays are unforeseen. Apologies for any disappointment this delivery caused you and your recipient. Many thanks, GB Team
Posted 4 months ago
Verity Campbell
Verified Buyer
“Received this review BUT haven't received our order yet! This follows on issues with ordering them.”
Helpful Report
(Belrose) - Posted 4 months ago
MICHELLE HAWKINS
Verified Buyer
“Unfortunately the parcel was not delivered, even though the offce is clearly marked, easily found and was constantly manned. The parcel was delivered to the closest post office and when received by the recipent, the cheese was warm and therefore had to be thrown away. I am extremely dissapointed as it does not give a good impression of my business.”
Helpful Report
(Belrose) - Posted 5 months ago
Hi Michelle, Thank you for taking the time to provide your feedback. We are so sorry to hear about the issues you faced with your delivery. Please do not hesitate to reach out to our Gourmet Basket team for further assistance on this matter. Many Thanks, GB Team
Posted 5 months ago
Branka Krivokapic-skoko
Verified Buyer
“Delivery has not been done”
Helpful Report
(Belrose) - Posted 6 months ago
Anonymous
Verified Buyer
“Not good value for money”
Helpful Report
Posted 7 months ago
Hi There, We're sorry to hear that you feel like your purchase was not a good value for money. We strive to offer fair and competitive pricing, but we understand that perceptions can vary. We appreciate your feedback and will use this to make a positive change to some of our pricing. Many thanks, CS Team
Posted 7 months ago
Gourmet Basket is rated 4.6 based on 7,059 reviews
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