Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The nougat and chocolates are way too expensive for the quantity”

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(Belrose) - Posted 1 month ago

Hello Kirtan, Thank you for sharing your thoughts with us. We appreciate your feedback regarding the nougat and chocolates. We understand that everyone has different expectations when it comes to value, and we’re grateful for your perspective. Many Thanks, GB Team

Posted 1 month ago

“Sadlythe internal packaging was old and cracked. Looked terrible for a new present. Quality control was not done with my two boxes ! Such a shame. See photos But delivery was lightning fast. Just the look of the boxes was depressing.”

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(Belrose) - Posted 1 month ago

“My hamper was sent to Tasmania instead of of Perth. After notifying you I received no feedback. The Christmas hamper that was meant to arrive for Christmas only arrived on 31 December”

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(Belrose) - Posted 2 months ago

Hello, We sincerely apologise for the delay in your hamper’s delivery and any frustration this may have caused. While it is not a common occurrence, parcels can occasionally be incorrectly sorted by Australia Post due to factors such as illegible addresses, damaged barcodes, or rare system errors, which may result in them being sent to the wrong location during sorting. Please know that our customer service team is always here to assist and resolve any issues as quickly as possible. We truly appreciate your patience and understanding, and we regret that your hamper did not arrive in time for Christmas as intended. Many Thanks, GB Team

Posted 2 months ago

“Delivery came on the wrong day and then I needed to go out of my way to pick it up from the post office”

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(Belrose) - Posted 2 months ago

Hi Michaela, We sincerely apologise for any inconvenience caused. As noted at checkout, all delivery dates are considered preferred and are not guaranteed. Additionally, if our driver is unable to locate a safe place for delivery, the hamper will be taken to the nearest post office, as outlined in our terms and conditions. We appreciate your understanding and are here if you have any further concerns. Many Thanks, GB Team

Posted 2 months ago

“My son sent me a photograph of the contents. I could hardly believe such a small amount cost so much. Definitely not worth the money. I have sent food parcels to Australia each year which I have been very happy with. I’m afraid I won’t be using this company again.”

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(Belrose) - Posted 3 months ago

Hi Jennifer, Thank you for sharing your thoughts. We’re sorry to hear the hamper didn’t meet your expectations. Your feedback is important to us, and we’ll use it to review and improve our offerings. Many Thanks, GB Team

Posted 3 months ago

“The honey leaked all over the hamper.”

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(Belrose) - Posted 4 months ago

Hello, Thank you for the time to provide your feedback. We understand how disappointing it is that your hamper was not received as we had intended. Our team do their best to ensure every hamper is packed both presentably and protectively for every recipient, however, unfortunately sometimes during transit, we can experience some damaged items when our hampers are not handled with care. Please reach out to our customer service team who will be able to assist in rectifying this matter for you. Many Thanks, GB Team

Posted 4 months ago

“Delivery was much later than expected”

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(Belrose) - Posted 5 months ago

Hello, I am so sorry to hear that your delivery was later than expected. Unfortunately, this is why we like to be transparent with our customers in checkout to note that these are 'preferred' delivery dates and are not guaranteed as some delays within our courier networks are unforeseen. Many Thanks, GB Team

Posted 5 months ago

“Whilst the products were good the failure to include the requested card was an operational failure”

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(Belrose) - Posted 6 months ago

Hi Gerry, Thank you for taking the time to leave us a review, we appreciate your feedback. Our team aim to provide a quality experience for every customer. We are extremely sorry that the gift card was left out of your hamper. We are glad to hear that the products received were good and we hope the recipient enjoyed their Gourmet Basket. Apologies again and Many Thanks, GB Team

Posted 6 months ago

“I ordered the Chic Home Office Hamper which looked amazing online. Perhaps I missed something, but I can't see anywhere that highlights the orchard is fake. Had I have known that, I would've chosen a different hamper. I was so embarrassed when the recipient called to thank me and mentioned it wasn't real. Now that I know that, I feel the hamper is overpriced (I could've bought a fake plant, notebook and flavoured popcorn from Kmart). I'm really disappointed and feel ripped off.”

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Posted 11 months ago

“see my emails to your company”

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Posted 1 year ago

“I won't order from Gourmet Basket again. I specified the day I wanted the box delivered, but received notification that it had been delivered the day before. The box contained fresh cheese and I specified a particular day because I knew the recipients would be home. When I rang to discuss the early delivery, I felt dismissed by the person I spoke to - there was no apology - just "oh, I see what has happened here..." So no, I won't order from GB again.”

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Posted 1 year ago

“Disappointed it took over a week for the delivery. My Mother-In-Law went away for holidays the day before it was delivered and didn't get her birthday present”

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Posted 1 year ago

“Yet to receive the hamper!”

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Posted 2 years ago

“A add on was paid for but was not included. To date we have not been refunded despite numerous calls and emails. All family have now been informed of this blatant omission.”

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Posted 2 years ago

“The basket was meant to reach on 16 Jan but instead reached on the 17th. I’ve paid an extravagant $17 for shipping just so the hamper reaches on time but it failed. Never again !”

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Posted 2 years ago

“Everything had gone well until we opened the package and we saw the lid on the chili jam was not secured properly and had run through the box. An unfortunate surprise.”

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Posted 2 years ago

“Why are you asking me if my receiver enjoyed it when it has not arrived yet, I’ve not even received a notification that it’s been posted…”

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Posted 2 years ago

“Don’t know what it’s like. Bought 2 baskets as a present for my mother. You’ve delivered it to the nearest post office but my 89 year old mother can’t get there to collect it. If I’d been informed that you weren’t delivering to her home I wouldn’t have used your company . You’re asking who made the delivery and the answer- No one - is not an option”

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Posted 2 years ago

“It was delivered on the date selected 22nd Dec and now won't be delivered until God's know when!”

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Posted 2 years ago

“Basket did not arrive as requested and on enquiry 2 days later had not even been shipped! It Arrived 5 days late!. I Am extremely disappointed.”

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Posted 2 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews