Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,059 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,059 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 23rd November 2024

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The basket was great but I paid extra for delivery on Valentine's Day as per website... only to have the hamper arrive on a different day.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Nass, Thank you for your review. We're so glad to hear you loved the basket, but we're sorry it didn’t arrive on Valentine’s Day as expected. While we aim to meet preferred delivery dates, unforeseen delays within the courier network can sometimes occur. As noted in our policy, delivery dates are preferred rather than guaranteed, and we understand how disappointing this can be. We truly appreciate your support and feedback. If there’s anything we can assist you with, please let us know. Many Thanks, GB Team

Posted 1 month ago

“Order #GB348895 - message card missing.”

Helpful Report

(Belrose) - Posted 2 months ago

Hello Mrs Higgins, Thank you for taking the time to share your feedback. We sincerely apologise for the missing message card in your order. We understand how important it is for your gift, and we regret this oversight. If there’s anything we can do to make it right, please let us know. Warm regards, GB Team

Posted 2 months ago

“according to the gift recipient, the basket itself was great, most of the contents were lovely. But is was not shipped in any kind of insulated container with a cold pack. so the cheese was iffy looking, and the chocolates were melted beyond recognition.”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Katherine, Thank you for taking the time to share your feedback. We sincerely apologise for the condition of the cheese and chocolates. We understand the disappointment this may have caused. All of our fresh cheeses are shipped in insulated bags with cold packs, while long-life products such as our prestige brie and chocolates are not. Unfortunately, external conditions such as weather can sometimes contribute to this issue. We deeply regret any inconvenience this may have caused and appreciate your understanding. Many Thanks, GB Team

Posted 3 months ago

“Disappointed Package was damaged”

Helpful Report

(Belrose) - Posted 3 months ago

Hi Janette, We’re sorry to hear your package arrived damaged. This is not the experience we aim to provide. Please reach out to our customer service team so we can resolve this for you promptly. Many Thanks, GB Team

Posted 3 months ago

“The hamper presentation and items contained are fabulous. The method of delivery, however, leaves a lot to be desired. Delivering chocolate on a 40 degree day by Australia Post guarantees the entire contents of the hamper will be very hot and melted. Not great when the hamper is delivered to gift to a loved one in person.”

Helpful Report

Posted 3 months ago

Hi Donna, Thank you for your kind words about the hamper’s presentation and contents. We’re thrilled to hear you were pleased with those aspects. However, we’re truly sorry to hear about the delivery issues, especially given the warm weather. We understand how important it is for the hamper to arrive in perfect condition, particularly when it’s a gift for a loved one. Your feedback is invaluable, and we’ll review our delivery methods to ensure a better experience in the future. Many Thanks, GB Team

Posted 3 months ago

“A lovely idea but boxes do look a bit bare for the money spent when they are received”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Nicole, Thank you for sharing your thoughts. We’re glad you liked the idea but are sorry to hear the presentation didn’t meet your expectations. We value your feedback and will use it to improve our offerings. Many Thanks, GB Team

Posted 3 months ago

“Basket arrived on time and recipients enjoyed. However, the card was not delivered with the hamper and they were unaware of who sent it.”

Helpful Report

(Belrose) - Posted 3 months ago

Hello Erin, Thank you for letting us know. We’re glad the hamper arrived on time and was enjoyed, but we sincerely apologise for the missing card. We’ll review this to ensure it doesn’t happen again. Many Thanks, GB Team

Posted 3 months ago

“Delivery partner let you down, delivery was left in the foyer - not delivered directly to unit as addressed. Lemons and Limes in a fruit basket wasn't ideal, not something you can consume on either own.”

Helpful Report

(Belrose) - Posted 4 months ago

Hello, We are sorry to hear about the disappointment caused by the delivery of this hamper and value your feedback. Unfortunately, our couriers are not given full access to some units/buildings and are instructed to leave at the foyer/reception. Our team sources local produce that is in season for each fruit hamper, this can vary from time to time based on availability. Many Thanks, GB Team

Posted 4 months ago

“Delivery time was far to long. Purchased Friday didn't receive until Thursday.”

Helpful Report

(Belrose) - Posted 5 months ago

Hi Peter, I am sorry to hear about your delivery delay. Unfortunately, this is why we like to be transparent with our customers in checkout to note that these are 'preferred' delivery dates and are not guaranteed as some delays within our courier network are unforeseen. Many Thanks, GB Team

Posted 5 months ago

“I received a different bottle of wine than what I had chosen.”

Helpful Report

Posted 1 year ago

“The basket was OK. We expected a cheese to be delivered - the booklet guide on how to select a cheese was extremely over priced and not worth the value. The biscuits was well over priced too. NOt worth the value for money”

Helpful Report

Posted 1 year ago

“I was upset about the delivery of my gourmetbasket. I had covid the week of my sister's birthday prior to Mother's Day and decided to send her a gourmet basket as I couldn't see her. Unfortunately, even though I paid for delivery to be on a day of choice the delivery driver did not deliver to her door - this is one of the reasons I selected a basket so it would get delivered to her. She had to go to the post office and pick it up so she didn't get it on her birthday.”

Helpful Report

Posted 1 year ago

“Everything seemed fine however I didn't get any email confirmation of the hamper being delivered. I had to follow up myself which took some of the convenience out of it for me.”

Helpful Report

Posted 1 year ago

“Custom basket contents are overpriced - the overall markup is about 50%. The basket didn’t arrive on the scheduled delivery day of Friday, and instead arrived the following Monday.”

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Posted 1 year ago

“I was not satisfied with the way of selling online. They charged me more for the product to arrive earlier and it did not.”

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Posted 1 year ago

“Very pleased with the product but delivery extremely slow. Unimpressed.”

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Posted 1 year ago

“The recipient of this gift loved it however there was a problem with my order, it had not been processed. I called 3 days after the due delivery date and was only offered an apology, not even an upgrade on my hamper. My ordered hamper was eventually delivered a week late. It was a sympathy hamper so I was disappointed that it wasn’t delivered in the week of the funeral. I also thought that the hamper was over priced.”

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Posted 2 years ago

“The service was great and fast and everything was perfect except for the goats milk bath.”

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Posted 2 years ago

“Delivery delay”

Helpful Report

Posted 2 years ago

“Delivery was 3 days late. Feedback was given and received a prompt reply on the issues that I faced.”

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Posted 2 years ago

Gourmet Basket is rated 4.6 based on 7,059 reviews