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Gousto Reviews

2.5 Rating 713 Reviews
33 %
of reviewers recommend Gousto
2.5
Based on 713 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 45%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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Gousto 1 star review on 20th May 2024
Lee
Gousto 1 star review on 3rd March 2024
Vanesa Verna
Gousto 1 star review on 3rd March 2024
Vanesa Verna
Gousto 1 star review on 3rd March 2024
Vanesa Verna
Gousto 1 star review on 3rd March 2024
Vanesa Verna
Gousto 1 star review on 3rd March 2024
Vanesa Verna
Gousto 1 star review on 19th November 2022
Anonymous
12
Anonymous
Anonymous  // 01/01/2019
Want to make a complaint but can’t speak with a manager. Agent for customer service are as aggravating as they can be avoid this company unless you want them to take payments as they feel even after the box was refused on delivery
Helpful Report
Posted 15 hours ago
I constantly get sent discounts but when it comes to using them they do now work. very frustrating
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Posted 2 days ago
Ordered for 1st time, box never arrived! Cancelled order and then kept “my money” as credit! Trying to get that back in my bank! Off to the shops for me! Awful
Helpful Report
Posted 5 days ago
Customer service is utterly appalling. Items missing, missed deliveries and impossible to get any answers from anyone. Do not order from this company and save yourself unnecessary hassle!
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Posted 2 weeks ago
Gusto meals are great, massively let down by delivery, delivery’s dropped to my work sometimes up to 9:30 at night than left outside till the morning, gusto won’t reimburse, lots hundreds of pounds because of it, until they change from DPD avoid!!
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Posted 3 weeks ago
Avoid Avoid Avoid. Even after cancelling my subscription with them they continued to steal money out of my account and after contacting regarding this matter they said if you have a problem phone the police. Despicable company.
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Posted 1 month ago
No longer good value. 4 new potato sized potatoes for a lamb hotpot for 4 people. Rice quantity of another meal reduced too from 130g to 100g
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Posted 1 month ago
Two weeks on the trot delivery failed to turn up. Rather than a refund you are provided with credit on your account. Arriving home from work at 6.45pm and then having to go out and do food shopping - at further cost- is a total pain. The whole reason we have been using Gousto is to avoid having to do food shopping. Will be cancelling my subscription as although the recipes are lovely, delivery is extremely unreliable.
Helpful Report
Posted 1 month ago
Dodgy checkout practices... I have never used Gousto before and have used hello fresh for 8 years. After a few recent bad experiences there, I wanted to try something new. Gousto were offering 60% off the first box. I selected the recipes, and it came to £23. Great I thought. I clicked through to PayPal and paid. The next screen then tells me that the voucher code was not valid and I got a notification from my credit card app that I was charged £59.99. this was without any prior display of this price. I spoke with chat. They claimed it was because I had previously used Gousto in 2021. I don't believe I did, but more to the point was that they should never have over charged me without displaying the price to me. I was shocked at how poor the customer service was. If I knew my customer service team had a new customer (obviously wanting to swap from a competitor) and were reluctant to help, they would get a serious talking to. So now I'll never use Gousto. I've spent 8 years and around £20,000 with hello fresh and Gousto were not one bit interested in helping solve my issue. Even if I had purchased 4 years ago, you'd still think they would offer a discount to get me back. I'd stay away from them. They take more money than they say, and their customer service is rude and terrible.
Helpful Report
Posted 1 month ago
Second time they have canceled my order at the last possibly moment on a Monday afternoon. All they offer is a refund and a promise it won’t happen again….. but it does and they have no process for when it does. Don’t waste your time and money.
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Posted 2 months ago
I've been ordering from Gousto since 2018 and they've never let me down. I think it is value for money because they only give you what they need for the recipes. To make the same meals from the supermarket would be very expensive. As a regular customer they also give me discounts by email which provide even more value for money. I have never had any issues with delivery or quality of produce. I've been able to cook dishes that I never thought I would and they're always tasty.The odd time I have had issues with applying discounts to my account these have always been resolved easily and quickly.
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Posted 2 months ago
Bad experience doesn’t begin to cover it! The quality and the amount of the produce is poor and represents very poor value for money. I changed my deliveries addresses initially without incident. However the boxes were delivered wrongly. I attempted to cancel my subscription- however several days later Guosto charged my bank account & is now sending a box to my home address after I skipped a week. Hopeless! I see you want my email address as verification at the end of this review- don’t contact me- we’re done!
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Posted 2 months ago
Appalling customer service, soft fruit, mouldy veg. Quality is terrible now. Gave a credit then took it away like a common thief without telling me and apparently wanted photos but didn't ask for them. Gone way downhill. Would not recommend anymore!
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Posted 2 months ago
Despite cancelling my subscription a week before the cut off, Gousto put a hold on £38 and a week later although it's pending the money has still not been released
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Posted 2 months ago
Customer for 5 years. No incentives or reasons to stay. Quality of food and recipes has massively declined since I joined. I feel it’s no longer good value for money. The recipes are now simple and cheap. Ingredients often mouldy, missing or bad quality. Meat quality has slipped. Ingredients used to feel premium.. they now feel poor quality and basic.
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Posted 2 months ago
Terrible customer service delivered tbe wrong item in the box , called them they said it would be pasted on to the distribution team and that was that , I asked will they be in contact, and she just repetitively said the same answer like a politician, all I wanted to know is what was happening ie will I get a replacement or do I need to pop to Tescos , cancelled all my subscription now , what a joke of a company
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Posted 3 months ago
Poor quality recipes with produce that was often sub standard. Wouldn’t recommend, much better companies to use for this type of service
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Posted 3 months ago
As others have said - customer service is a joke. Our weekly order didn't arrive no explanation ... So no meals this evening and a visit to the supermarket. Apparently we will get a refund will check on this as the box has been held at a DPD depot. Recent boxes fell sort .. missing items and lack of care.
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Posted 3 months ago
I ordered a box from Gousto after being offered 50% off. Unfortunately the discount wasn't added to the order. I contacted Guosto who stated they would rectify this within 24 hours. This did not happen. I contacted them again to highlight this. No reply. I emailed again with details and requesting to cancel order. I have contacted them several times since over the past week and still no reply. Most disappointing. Some of the fresh items seemed past their best on arrival too. I won't be using Guosto again.
Helpful Report
Posted 3 months ago
My order never arrived so I cancelled it. Then sent emails and instant messages but never had an answer I tried phoning it was not answered so I have cancelled everything and asked for refund but still no answer so I have asked my bank to intervene to get my money back good meals but very poor service. Never again 😡
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Posted 3 months ago
Gousto is rated 2.5 based on 713 reviews