Gousto Reviews

Name: Gousto
Rating: 2.47

2.5 Rating 713 Reviews

33 %

of reviewers recommend Gousto

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Metrics

2.5

Based on 713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I started using Gousto back in January to kick start a bit of a focus on cooking from scratch and budget control. I'm really pleased I did as it has been so useful having whole meals delivered during lockdown. The vast majority of meals are great and it's so much easier that everything just comes ready to cook. I've had a couple of issues with damaged veg and the very occasional piece of food that is past its best but Gousto has refunded me some of the costs. I have more problems with delivery as they use a really bad courier company who either leaves our box in the wrong place or throws it down so hard that food is squashed and ruined. They have also turned up so late on a couple of occasions that I can't use the food to cook that night's meal. However, one of their customer service team helpfully suggested I change my day for a different experience - different courier and a day earlier so I am not worrying about it turning up late. These are minor issues and I still prefer Gousto to having to meal plan and order all the food from the supermarket. I do use another box delivery service as a backup and I prefer Gousto recipes on the whole - the variety is great.”

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Posted 4 years ago

“The food is great, they offer a wide variety of dishes to choose from. However, the ingredients a lot of the time are not fresh and are unusable. Also, even if you do not order a box that week, they will send you one anyway, charge you the full amount and refuse to give you a full refund for the box even when you do not want it. I cancelled my subscription with them because of this predatory behaviour.”

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Posted 4 years ago

“First box was ace, good variety of recipes. However since then there has been items missing / damaged in every box. The last box recd the ice pack had completely leaked and spoiled all the contents of the box. Contacted gousto for refund of the full box £34.99 and they sent me £4. Quality has gone down hill fast and suspect that this is a result of huge demand. Disappointed with the overall service and quality of food. Originally signed up as thought it was good but now I can just as easily buy all the products cheaper in my local supermarket and get them delivered to my home. Think carefully before you sign up”

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Posted 4 years ago

“We all love Gousto! We used to struggle to come up with new ideas for meals. Now it takes a few minutes to plan our meals and get the shopping in! We have enjoyed every meal we’ve made. The ingredients are always top quality. The price for a family of 4 is very reasonable. We cannot recommend Gousto enough!”

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(10) - Posted 4 years ago

“As a long term customer, have been disappointed with the quality of the ingredients recently. We’ve had a lot of vegetables that I would consider past their best, herbs that have been mushy on arrival, and in the past 3 weeks missing ingredients. We’ve been offered money back but this hasn’t materialised.”

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Posted 4 years ago

“Love love love not having to think about what to cook and always end up with a very tasty delicious meal.”

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(9) - Posted 4 years ago

“Ever since I started my subscription I can see a dedicated team growing and becoming better every day. I absolutely loved how you took feedbacks on board and developed more sustainable packaging. The reliable delivery service even during periods of lock down and disruption. A true joy to be part of this.”

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(10) - Posted 4 years ago

“Great food, lovely quality and fun to cook together”

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(10) - Posted 4 years ago

“Good quality ingredients, varied and easy to follow recipes, app is easy to use and makes choosing recipes quick”

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(10) - Posted 4 years ago

“Gusto is great it really helps us making decisions on what to each week with still giving us choice. My husband and I have also been able to cook together which during COVID has given us a great task to do together. We rate the meals between us each week which then allows us to re-order them when they come up again and of course understand possible new favourites given ingredients etc. Keep up the great work Gousto, great meals at reasonable prices!”

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(10) - Posted 4 years ago

“Fresh ingredients, simple easy to follow recipes to create delicious food. No wastage and for two certainly value for money. A reliable service I recommend.”

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(10) - Posted 4 years ago

“Good meals with lots of variety”

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(10) - Posted 4 years ago

“Very happy with so much choice and no waste . Meals are fun to prepare when you work together with your partner. If you have never cooked before the steps are so easy to follow and take no time at all .We have been ordering for over a year now and it’s always been perfect.”

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(10) - Posted 4 years ago

“Gousto has truly revolutionised our eating. We now have an enormous range of recipes which we enjoy. Favourites include 3 cheese pasta bake, 10 minute fish and gnocchi and the chicken quesadilla!”

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(9) - Posted 4 years ago

“Be careful even when you don’t order they send you boxes”

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(10) - Posted 4 years ago

“Food & choice of meals, but have cancelled subscription due to too much packaging and waste of materials, not environmentally friendly”

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(10) - Posted 4 years ago

“Gousto has made our lives so much easier. Being parents there’s just so much to think about so taking away the stress of coming up with meal ideas or the same boring meals every week has been the best decision we’ve ever made. We’ve had Gousto for just over 15 months and it’s been such a great experience! Thank you!”

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(9) - Posted 4 years ago

“Loving Gousto, the recipes are very tasty and easy to follow, ingredients is fresh and brilliantly arrives on my doorstep. I have been able to receive all the ingredients for 4 meals a week throughout lockdown too - what's not to love?”

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(10) - Posted 4 years ago

“Love it. Everything is absolutely delicious, good , quality ingredients and great service. A few times when needed assistance, Everything was quick sorted out. Can't praise you guys enough.”

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(10) - Posted 4 years ago

“Love the range of meals on offer every week, lots of choice. Delicious food with easy to follow recipes. Good to try out ingredients not used before with lots of ideas when cooking own recipes. Portion sizes generous. Can 100% recommend!”

Helpful Report

(10) - Posted 4 years ago

Gousto is rated 2.5 based on 713 reviews