Gousto Reviews

Name: Gousto
Rating: 2.47

2.5 Rating 713 Reviews

33 %

of reviewers recommend Gousto

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Metrics

2.5

Based on 713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We get Gousto most weeks and it is a great way to learn to cook new meals that are both tasty and quick for a weeknight!”

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Posted 4 years ago

“I really love Gousto's boxes. The meals are really tasty and easy enough to follow along and cook! I do wish that where a recipe calls for additional ingredients that a 'shopping list' would be provided in the order summary. It's not a massive complaint, but I don't always have milk or butter in the house, so it would be useful to have a reminder! Other than that I really love the boxes, they help me to try new things, and it's a massive help to have everything weighed and ready to go. And I love the dedication to making the boxes more recyclable. Thank you.”

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Posted 4 years ago

“Relieves the monotony of mid week dining, pushing you out of your rut. Wouldn't be without it.”

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Posted 4 years ago

“Food is great but to be honest the time frames against how long it takes to prepare on based on you being a chef and are therefore not realistic, there is some much more preparation time needed. Think more 20 mins meals at this time are needed. Thanks Lisa”

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Posted 4 years ago

“Love this even more now that the bags are numbered with the ingredients in for each recipe. Great choice of dishes easy to prepare and cook x”

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Posted 4 years ago

“Having a weekly delivery of food with such great choices has really made life so much easier! I’m trying new foods and recipes and loving it!”

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Posted 4 years ago

“Great recipes, easy to follow. Makes you eat more exciting meals”

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Posted 4 years ago

“I love Gousto! The burden of choosing meals each week from monotonous supermarket ingredients is a thing of the past. My horizens have broadened massively and my meals are cooked from scratch! Thank you Gousto. Keep up the good work!”

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Posted 4 years ago

“Good menu options and generally quick delivery on day. Packaging recyclable which is great. Could do with being able to order 5 options a week instead of 4”

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Posted 4 years ago

“I love Gousto and their meals. I have tried other meal boxes but the triumph of Gousto is that the meals are delicious and you only need to make a final decision a matter of days before and as a pescatarian, and Gousto gives me more choice. However the only reason I didn't give 5 stars is that I would like the opportunity to have more than 4 meals delivered (some allow 6).”

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Posted 4 years ago

“Gousto recipes are varied and delicious! The easy to follow cards come with each recipe and both my husband and I enjoy cooking as a result! The measured out ingredients means there is no waste. We love it!”

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Posted 4 years ago

“Gousto has been a lifesaver during this pandemic and before as a busy working mum of 2 now 3 children. With a newborn and 2 kids at home I have found myself struggling to meal plan so the fact I can get a weeks worth of meals delivered to my door with a click of a button is such a help. All the ingredients are fresh and healthy. I also love that the packaging is environmentally friendly.”

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Posted 4 years ago

“Gousto takes the time and effort out of cooking and meal planning. Before we started using them I had definitely fallen out of love with cooking, and was falling back on the same old recipes time after time. Now we are cooking more, and eating better.”

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Posted 4 years ago

“We really like Gousto, but every now and again our ingredients aren't the best quality. We mainly suffer with carrots - they always seem to be very bendy! Would like to see more healthy options too if possible.”

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Posted 4 years ago

“Makes weekday cooking so much easier! I like being able to try a range of recipes and it is fantastic being able to plan mes in advance.”

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Posted 4 years ago

“I looked at the Gousto website to see prices for a family member, did not press check out yet 4 meals are being delivered to me today. Contacted customer support who did not help at all and told me I placed an order when I know I did not. Why auto checkout if you have food in your cart? I was just price checking and now it is going to go to waste. Also when I send further emails to them it just says "Sorry we did not receive your email"”

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Posted 4 years ago

“Really, really gone down hill. Have been using for years yet the last few months I've had rotten chicken and missing items in the last three boxes. I was told I'd be given a meal for free. This never happened. I also was one of the people to have the mysterious box turn up, unordered !! I'm off to Hello Fresh.”

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Posted 4 years ago

“We have used Gousto for the past few months, having boxes most weeks up to the lockdown. Since then we haven’t had boxes due to the reduced menu. Yesterday, I noticed that a payment was pending to Gousto and an order had been placed with three meals we would not like. I contacted Gousto and was told that chefs choose the menus if you don’t (even though that hasn’t happened in the previous four months at all) and it was too late to cancel. I didn’t receive and email to tell me a box was on it’s way. I requested this be sent to a charity or organisation where vulnerable people could make use of the meals but was told it couldn’t be changed, even though delivery isn’t scheduled for another two days. Very disappointed as previous meals were on the whole very nice.”

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Posted 4 years ago

“Similar to other reviews, not ordered anything for months and out of the blue a charge on my account and a food box due for delivery. Seems like the feel they can do what they want, when they want and take your money for it.”

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Posted 4 years ago

“Never had any delivery issues, any changes to orders are always notified via email at least a few days in advance. Recipes are delicious & they compensated me immediately the one time there was a stock cube missing.”

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Posted 4 years ago

Gousto is rated 2.5 based on 713 reviews