Gousto Reviews

Name: Gousto
Rating: 2.47

2.5 Rating 713 Reviews

33 %

of reviewers recommend Gousto

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Metrics

2.5

Based on 713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent food, excellent service. All ingredients are of high quality. Instructions how to cook the food are very easy to follow.”

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Posted 4 years ago

“Not rated perfect as the coriander was inedible this week”

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Posted 4 years ago

“Amazing fresh easy healthy recipes. Just a little too expensive.”

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Posted 4 years ago

“Terrible service. I ordered my box 3 times in a row and all three times the box was never actually delivered to me. Even after chasing them all day every time no one got back to me. Promises are made to call you back but they just want to get you off the phone. Poor service and has gone so downhill”

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Posted 4 years ago

“Delivery times unacceptable and unreliable. Last week estimated 3.30 pm -5.30pm. Actual delivery time 8.45pm!! Had to find something in my freezer yet again. Today's delivery has the same estimated time slot and the driver has made 22 deliveries since 11.15am and it is now 2pm. I am delivery 68 of 166 deliveries so yet again it doesnt take a mathematician to work out that this is going to be late again!! I will have to find another meal in the freezer for tonight as we are in quarantine and this totally defeats the object of getting the meals delivered. Gousto quote that meals arrive at the latest 7pm. It seems Yodel are not aware of this when I have spoken to them and they dont start deliveries until 11 am. Not happy at all had lots of good meals but the delivery times are way out so it's time to call it a day.”

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Posted 4 years ago

Hi there, We are so sorry that you have been having a poor delivery experience over your last few deliveries! I can assure you that this is not the kind of service that we aim to provide to our customers! If you would be able to get in touch with our customer care team, we will be able to look into this further. Kai - The Gousto Team

Posted 4 years ago

“Although the food is lovely, the deliveries are just not reliable! Waited in all day for my delivery, no notification from Gousto at all! I eventually chased up the where about of my box for them to tell me it wasn’t being delivered and the earliest slot they could give me was alimony a week away! Very poor service. When contacting customer service I felt like I was talking to a computer, all they kept saying was It will log this complaint with my manager’ not a lot of help really!”

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Posted 4 years ago

“Used a discounted trial in June £26 and didn’t subscribe or use again . Just had a text saying my order would arrive tomorrow which I did not order. Money has been taken from my bank . Fuming and cannot contact . Do not use this company”

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Posted 4 years ago

“I had cancelled all future deliveries in mid August 2020, and suddenly I am being charged for a delivery coming 27th September that I hadn't ordered at all! I know for a fact I cancelled them all. I tried to get in touch and was told there is nothing they can do as it is confirmed already. No email until today (day before delivery) stating it is confirmed and unable to be cancelled or changed. I hadnt even looked at the recipes for this whole month let alone open a slot for this week. Do not start this as they will find a way to charge you for deliveries you never made in the first place.”

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Posted 4 years ago

“Take your money but doesn’t get delivered”

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Posted 4 years ago

“Useless employees Tinpot company Avoid at all costs”

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Posted 4 years ago

“Absolute tin pot company. Delivery window of 8am to 7pm and the box still doesn't arrive. Better to go to your local superamarket and get the ingredients yourself. Poor quality customer service”

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Posted 4 years ago

“I have been trying to cancel for 4, weeks now but boxes keep turning up. The last box had all but one of the store cupboard ingredient bags missing. Also the fresh ingredients are going off before I get to cook the recipes. Not happy”

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Posted 4 years ago

“We just love the concept of gousto and love the recipes which are all very tasty. However the vegetables are frequently already going off. Carrots were already soft when we received them and the other veg didn't last longer than 2 days before going off. I hope they can sort this out because we love the product and it is so convenient for us.”

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Posted 4 years ago

“Great idea, tasty and healthy meals. I’ve eaten a lot more veg than I normally would and the recipes are so easy to follow. Lots of people say the ingredients is poor quality but I disagree. The only thing I will say is the size of the meals are tiny! Not enough for myself and partner, and I’m only small but left hungry after eating. For £25 (offer price) I didn’t mind as I could add my own pasta/rice/chicken etc. to make meals a bit bigger but I won’t be paying £35 from now on solely due to the small portions which is a shame!”

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Posted 4 years ago

“My elderly mother has been trying to cancel gousto deliveries for the last 3 weeks and they are still taking money from her bank. They are not answering emails from my mother.”

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Posted 4 years ago

“Me and my wife have been using Gousto for a long time. And I used to recommend them to family and friends. They used to be great. However lately they have gone very downhill. Boxes we have recently received often have items missing. Or completely the wrong ingredients required for the recipes ordered. The quality of the ingredients that do turn up has also become very bad.”

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Posted 4 years ago

“I have been having Gousto for many many years but since the pandemic this company have obviously expanded to cater for a larger market. In the past few months I have had missing ingredients, meat that was not packed in the chiller box, grissly chicken breasts, vegetables that have been past their best and missing ingredient cards. Over the years I have never had cause to complain but in recent months the issue of missing ingredients and poor produce has become commonplace.”

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Posted 4 years ago

“We had Mediterranean fish Stew with Aioli. We liked it except the Basa fish would have been more appropriate with Tilapia or haddock /cod rather than Vietnamese river fish. Another ingredient that surprised us is a clove of garlic given was not bigger than the size of a pine nut which I think is the most essential flavour for this dish. Would like to sent you the photo of the garlic but unable to do it on my mobile.”

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Posted 4 years ago

“Absolutely awful, took money from my account when not authorised to do so and I'm expected to chase it up with the bank to get it back. Awful service Lee Whittaker”

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Posted 4 years ago

“Great range of quality food at a reasonable price. The delivery services including fresh produce and ingredients with all necessary recipes has been extremely convenient. It needs to be noted that some deliveries have had ingredients missing in the past, however, this would happen on rare occasions. In summary, I would recommend Gousto to all food lovers out there that enjoy cooking at home.”

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Posted 4 years ago

Gousto is rated 2.5 based on 713 reviews