GrabAGun.com Reviews

Name: GrabAGun.com
Rating: 2.21

2.2 Rating 114 Reviews

30 %

of reviewers recommend GrabAGun.com

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Metrics

2.2

Based on 114 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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GrabAGun.com 1 star review on 10th October 2022

Joe Getz

GrabAGun.com 1 star review on 19th July 2022

Terry

GrabAGun.com 5 star review on 12th June 2020

David S.

Anonymous

Anonymous // 01/01/2019

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“Don’t Buy from Gus.com. Total scammers and Horrible customer service. I bought an expensive Beretta 694 shotgun from them April 2024. They shipped it out without the choke set. I contacted them and after 20 emails or so they told me they would make it right and get me the missing chokes. They kept telling me to have patience well I have sent numerous emails after that and still have not received them almost a year later. They don’t even respond to my emails anymore or just say patience. Who makes a customer wait almost a year and still have not arm t out what I have paid for. If I don’t receive soon I will take this to small Clams court. Save yourself the moment and headache and don’t deal with these thieves.”

Helpful Report

Posted 1 week ago

“I purchased a rifle that when opened the gun was non functioning or broke and the stock of the rifle has 5 rub spots or bad spots. I have tried to work with an employee named Chad and his response has been since I did the transfer that they are not going to stand behind the product at all. NO exchange, NO REFUND????? their policy is basically if there is something wrong it is your problem they take no accountability to ensure you receive what they promise. IF I could have given zero stars I would have. Worst company I have purchased from in a long time. The Gun was promised to be new and undamaged. It was quite obvious that the box had been open and the packaging was all destroyed. Would highly recommend you find someplace else to purchase your fire arms”

Helpful Report

Posted 1 month ago

“Just picked up my 1st and last gun from grabagun. The guy I picked up from charges $50-60 for a "transfer fee". What a scam. Same gun at academy sports for the same price. Only reason i purchased from you is because they were 18 minutes closer. Won't happen again. Very deceitful that they don't mention any fees during the purchase process on their site.”

Helpful Report

Posted 1 month ago

“I ordered a CA compliant pistol (Ruger SR22). The same pistol has 2 SKUs, one specifically for CA compliance, which was not sent. I can certainly appreciate the mistake. I don't appreciate the 15% restocking fee.”

Helpful Report

Posted 1 month ago

“Their shipping methodology is to put it simply, ridiculous. They use a combo of FedEx and USPS. My package, which is currently sitting at some facility in New Jersey, will more then likely be sitting their for another 5 business days according to the FedEx agent due to the shipping manner they chose to utilize. If that is in fact the case, it will be a full two weeks after I order that I will receive my order. In today's day and age, that is unacceptable.”

Helpful Report

Posted 1 month ago

“They constantly do switching baits definitely an effort rating in my perspective. I will pass the word around, not to buy anything from these crooks.”

Helpful Report

Posted 2 months ago

“I have purchased for handguns from them within the past 8 months they have always been prompt on shipping the quality is always been new”

Helpful Report

Posted 2 months ago

“I've ordered about 10+orders from them and had NO PROBLEM,,,only once was the product description wrong,,,I've purchased 4 pistols and am very satisfied....”

Helpful Report

Posted 4 months ago

“Took 3 days of saying payment not received and a phone call to grab a gun and credova telling them to cancel it all before they wanted to let my payment go through. Don’t shoot now pay later if you’re going with grab a gun”

Helpful Report

Posted 4 months ago

“GRAB A GUN IS HANDS DOWN ONE OF THE BEST AND MOST RELIABLE AND AFFORDABLE SITES TO PURCHASE YOUR HARDWARE. HONESTLY, ILL NEVER SHOP ANYWHERE ELSE AGAIN. MORE IMPORTANTLY, THE CS IS GREAT AND THERE TRANSPARENT, IM EXTREMELY GRATEFUL FOR THIS PLATFORM AND SUPPORT TEAM. IF YOU NEED A NEW EMPLOYEE REMOTELY IN FROM COLORADO,IM YOUR GUY. GRAB$SHOOT$SAVE$WAKE IT HATERS.”

Helpful Report

Posted 5 months ago

“They are fraudsters and ordered a silencer, they have never really shipped the goods, and they forged information to cheat me of my credit card money.”

Helpful Report

Posted 5 months ago

“Can't get order correct....”

Helpful Report

Posted 6 months ago

“Really poor communication. They cancelled my order, bought the same gun through gunbroker.com. Lesson learned.”

Helpful Report

Posted 6 months ago

“I have spent over $3300.00 with Grab a Gun since January of 2022. When I recently sent in two orders, five minutes apart, I requested that they combine the two orders and not charge me the $12.00 shipping fee twice. They refused. For $12.00 (.003586... of what I have spent with them) they refused to be reasonable. I will send my money to another gun and ammo supplier who values my patronage. Their (lack of) customer service will cost them a lot of business.”

Helpful Report

Posted 9 months ago

“I have spent a lot of money with this company. I bought an item that was at a certain price and a week later I got an email telling me the item was at a lower price. I called about them maybe helping with a store credit to make up at least some of the difference but they refused. With the money I’ve spent I would have thought they would want me satisfied. Guess not. They are not the only dealer I can buy from, and they lost my business and word of mouth to friends and family. Beware of poor customer service. And read the reviews on here before buying.”

Helpful Report

Posted 9 months ago

“I have heard about GrabAGun for years but, until recently had never made a purchase from them. That changed when I was searching for a Ruger SP101 in 327 Fed and saw a great price for that revolver on GrabAGun. I figured what the hell, I'll give them a try. Wow - am I glad I did so! The price was right, ordering was simple, and shipping was super-fast. The revolver was exactly as described, totally "factory fresh". Also, I am using a new local FFL, and they were also complimentary about GrabAGun. I am very happy with my buying experience with GrabAGun, would readily purchase from them again and recommend them highly to anyone.”

Helpful Report

Posted 9 months ago

“I ordered online an EAA Corp Girsan Witness 2311 10mm 4.25" Barrel 15-Rounds. What I received in the time they gave me was well packaged, everything was as described on the main page. The prices I think have no competition. I never thought that They gave me such a great discount. I particularly recommend this company and will use them often. Grabagun is a legitimate company. I am very satisfied with the service they provided me. I just need to take it to the gun range.”

Helpful Report

Posted 9 months ago

“Do not use the shoot now pay later. They will charge you double the cost of the item even if you try to pay it off early. I'm paying $2,100.00 for an $1,100.00 rifle.”

Helpful Report

Posted 10 months ago

“False advertisement Bait And switch Disruptive business practices. Cost me $60 in F Fl fees. To be told that their ad needs to be updated. Grab a gun is not a good deal. When you consider the extra F Fl fees and the amount of money, it would take to replace the hardware that you are promised in the first place. I would rather pay extra money and deal with an honest entity. 2 guns in a row, definitely a pattern.”

Helpful Report

Posted 11 months ago

“I purchased an ATI AR and the day I recieved it I went to the range. It misfired from the first shot! After many attempts with different magazines and ammo it still failed to fire the second round. GrabAGun does not support a faulty weapon and refused an exchange even one day after receiving. I contacted ATI AND it's 4 to 6 weeks to return and recieve back! Never will I purchase from GrabAGun again!”

Helpful Report

Posted 11 months ago

GrabAGun.com is rated 2.2 based on 114 reviews