GrabAGun.com Reviews

Name: GrabAGun.com
Rating: 2.21

2.2 Rating 114 Reviews

30 %

of reviewers recommend GrabAGun.com

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Metrics

2.2

Based on 114 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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GrabAGun.com 1 star review on 10th October 2022

Joe Getz

GrabAGun.com 1 star review on 19th July 2022

Terry

GrabAGun.com 5 star review on 12th June 2020

David S.

Anonymous

Anonymous // 01/01/2019

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“Customer service was horrible. Tried to cancel, they shipped anyways. Was promised a return, then Brandon @ Grabagun backed down. Shipped without phone number so FFL did not know who to call. The whole experience was horrible and I would suggest buying from anyone else.”

Helpful Report

Posted 1 year ago

“Didn't respond to Chat. Days later, got an email "response" to my emailed inquiry. It was dismissive, repeated what I already knew, and did not answer my questions. The email from GrabAGun was signed by a person who said if I have any further questions to text/call 972 552 7246. I chose the best of the 5 "Press 1 for whatever" choices, but after 11 or 12 minutes on hold, I hung up. I wish I had read the previous reviews. I will definitely delete them from my lists of potential suppliers.”

Helpful Report

Posted 1 year ago

“This was my first experience with Grab a Gun and I have nothing but praise for the price and superb customer service. Gun was shipped quickly and arrived at the FFL much quicker than I anticipated. Special thanks to Landon at GaG for the quick replies to my emails. I would highly recommend them.”

Helpful Report

Posted 1 year ago

“I recently bought my 3rd firearm from Grab-a-Gun and just want to thank you for all of the great prices and super service. One question...can you send me another Grab-a-Gun sticker? Thanks! Erich Groebe”

Helpful Report

Posted 1 year ago

“Ordered,,shipped 2nd day after,arrived at ffl,,,,paperwork done,,transaction over Smooth,easy, absolutely no problems,,Thanks”

Helpful Report

Posted 1 year ago

“Everything is fine at grab a gun until it’s their turn to be a professional arms and ammunition dealer. There’s an unparalleled hndjb named landon mata, yes landon, who actually thinks if he spouts a couple of sku numbers that anything wrong with the order that grab a gun is supposed to inspect prior to shipping is automatically the consumer’s problem. Customer loyalty means nothing to this bag of dks. First clue should have been that name. As long as you’re willing to take the chance that nothing will go wrong with your purchase, I highly recommend landon and grab a gun. Thanks landon, I’m a state employee. There are 21 counties and 564 municipalities in my state. I’m going to send a bulletin board post letting every enthusiast know what a swell guy and a top notch representative you are. This place already has a sht reputation. Too many other highly rated sellers to continue to buy from this one way mess of a company.”

Helpful Report

Posted 1 year ago

“I purchased a Smith and Wesson handgun and they would not provide me with a receipt for it so I could collect on the Smith and Wesson rebate. All I could get was a copy of the order which wasn’t good enough. That is my big complaint. I was communicating by email and then all of the sudden they stopped responding. I tried calling on the phone and never got anyone to answer.”

Helpful Report

Posted 1 year ago

“I ordered and received my merchandise in a timely manner and it was well packaged and exactly what I ordered..I found the prices to be very fair.I recommend this company and will use them often.”

Helpful Report

Posted 1 year ago

“Horrible shipping time and atrocious customer service. When they hadn’t shipped a very simple small adaptor after six days, I requested that they simply place the item (not controlled) outside their door and I would come get it (I’m local) after hours. I agreed to take responsibility if it came up missing but I needed the part before I left town. They refused to do even this. Same yourself time, money and frustration and simply throw your money out the window before buying from this company.”

Helpful Report

Posted 1 year ago

“This company is completely anti 2A. The about us "The Second amendment runs in our blood....We believe that it is our American duty to help everyone, from first-time buyers to long-time enthusiasts, understand and LEGALLY secure their firearms and accessories." All clearly false and should be removed from the about us. I totally understand taking precautions when it comes to selling products that are ACTUALLY illegal to sell to certain states. But just to cut off all LEGAL firearm/and parts sells to a state due to other firearm regulations is complete cowardice and disregard to the 2A and they should be ashamed of themselves for taking the "easy road" of not selling LEGAL firearms, parts, or accessories to states with stricter policies.”

Helpful Report

Posted 1 year ago

“No communication. Same as others. Rebates are BS. Took a out 9 months for a Winchester rebate and only got a partial. Recently ordered a gun and like the last time absolutely no communication. Have no idea where it is.”

Helpful Report

Posted 1 year ago

“Placed an order in the past that they acceptedand the cancelled as suspected fraud. They took over a week to refund my money. Tried to place another order and now they refuseservic and they blocked my number. Not very professional”

Helpful Report

Posted 1 year ago

“I received my S&W Easy Shield for rhe reason of the 3 mag rebate deal. They conveniently covered the SKU # with a sticker that I had carefully needed to peal back. Gave them pictures of SR from box, packing slip, SKU from box and packing slip with order number. Received email back saying I need the receipt of the amount I paid and who I bought it from! I bought it from them and if they looked up the order# they would see everything matched. Now jumping through hoops to get my mags. They gave me 7 days to give them the same info I already gave them. I know other customers have had this same problem. Not happy”

Helpful Report

Posted 1 year ago

“Amazing experience! 2 day delivery. I ordered a CZ P-07 9 mm on a Tuesday and my FFL call me Thursday morning. E-mail notifications updating the process. My order was handled by Maraleah to be more specific. Thank you! By the way, this is not my first time doing business with grabagun.com. they are awesome.”

Helpful Report

Posted 1 year ago

“I ordered a trigger and a optic. Thought I was getting a good deal, until my items arrived. No trigger. I just got an optic and a charging handle. After a bunch of back and forth they sent me shipping label for a full refund. Stated there site had error.”

Helpful Report

Posted 1 year ago

“Very bad site. Ordered a couple of magazines and ammo, got email confirmation just to find out they charged my card then cancelled my order. received an email saying that they needed a photo copy of my license and credit card to put my order thru. Total SCAMMER SITE. STAY CLEAR OF THIS ONE!!!!!!! Called to ask about it and they hung up on me.”

Helpful Report

Posted 1 year ago

“I was a very good customer who made many purchases from this store. However they recently did something that totally betrayed my trust as a good customer. Following an order I placed for a very expensive firearm they told me that they would have to pull the magazines. I told them over and over that my FFL is legally required to pin the mags to 10 round capacity and begged them to send the mags. I also have a residence in another state. They refused without any empathy and cost me over$120. They also threatened to charge a restocking fee. So they took advantage of me as a customer. I asked to speak to an owner and my request was totally ignored. Not a trustworthy company snd they do not care about their good customers. . DO YOURSELF A FAVOR AND DO NOT SHOP HERE.”

Helpful Report

Posted 1 year ago

“They never shipped my order”

Helpful Report

Posted 1 year ago

“They took my money for an order .and 3 days later said it is not in stock and I will be getting a refund in 5-7 business days total BS I have e-mails to prove this unfair business practice”

Helpful Report

Posted 1 year ago

“I placed an order online; they rejected and voided my purchase online, alleging fraud. My bank honored the payment, they debited my account, still I wasted my time with this Shaddy company, and I was not able to purchase anything from them. I sent emails, did not work. I called and I received really bad attitude from them, they even blocked my phone number. DO NOT EVEN TRY TO DO BUSINESS WITH THESE PEOPLE. zero stars - 0”

Helpful Report

Posted 1 year ago

GrabAGun.com is rated 2.2 based on 114 reviews