GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,382 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

Write Your review

Tell us how GRADE MOBILE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect and perfect price”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“I do not usually post reviews, but felt it necessary on this occasion. Please avoid this company. I have used many companies to sell mobiles to in the past and this one is by far the worst - exceptionally poor! They will offer you the best price but, once you send them the phone, they will offer any excuse to reduce their offer, in our case by £110 due to “5 light scratches that are not visible to the naked eye!” Simply the worst company I have ever dealt with! A disgrace - avoid at all costs!!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“I recently purchased a phone from Grade Mobile. Great price. I ordered on an afternoon and it arrived the following morning. The phone is in awesome condition. I’d highly recommend them.”

Helpful Report

Posted 2 years ago

Hi Jayne, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“why didn't the phone come to me”

Helpful Report

Posted 2 years ago

Hello Alberto, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“ORDER GM211852 The phone case that i paid 9 pounds for, is not for the iphone xr, the battery not working well, from 85 with no use drop down to 45-40 in about 2 to 3 hours. Not going to use Grade mobile again.”

Helpful Report

Posted 2 years ago

“Great service, excellent delivery time”

Helpful Report

Posted 2 years ago

“Thank you My daughter loves it”

Helpful Report

Posted 2 years ago

“Great”

Helpful Report

Posted 2 years ago

“ordered a grade B and honestly the phone is more of an A+ 😍!!! 100% recommend this business!!”

Helpful Report

Posted 2 years ago

“Really happy with my phone . It came quickly and within the time frame . All boxed in immaculate condition with charger and tool to insert sim etc . Perfect working order. Well done Grade Mobile . I would definitely purchase from here again .”

Helpful Report

Posted 2 years ago

“Iphone x grade b came in acceptable condition with scratches on the sides but no big deal. Although i was disappointed the phone came with a yellow tint replacement screen not the orginal apple factory screen. This was the let down for me. But phone works fine on day 2 of use.”

Helpful Report

Posted 2 years ago

“Great phone like new with fast delivery”

Helpful Report

Posted 2 years ago

“Great phone plus value”

Helpful Report

Posted 2 years ago

“Great phone! Great service!”

Helpful Report

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“Definitely got duped, the phone was in perfect condition, my advice go to CEX they will give you more, this company is a sham”

Helpful Report

Posted 2 years ago

“Phone came next day and in excellent condition, as advertised. It was also the best price I could find for similar grade phones. Would highly recommend.”

Helpful Report

Posted 2 years ago

“Very pleased with my new mobile”

Helpful Report

Posted 2 years ago

“Can’t review properly as I’ve not actually received the phone as of 19/12 and it was due on 17/12, no further updates from Royal Mail other than it’s in transit and they’ll redeliver to my neighbour if not in. I’m very surprised that this is the chosen method of delivery service considering that it’s expensive phones that are being sent out and Royal Mail are really unreliable at this moment in time. Hoping that this actually does turn up as the previous 2 phones I’ve had from yourselves over the last 18 months have always arrived on time and without any issues.”

Helpful Report

Posted 2 years ago

“Excellent service from ordering to receiving my apple smart watch, I got a grade B and although I knew it would come with usual wear and tear it was a bit too much, so unfortunately I will be returning it. Have purchased iPhones in the last year and they were in fantastic condition.”

Helpful Report

Posted 2 years ago

GRADE MOBILE is rated 4.5 based on 2,382 reviews