GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,382 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“# 117640 SCAM SCAM SCAM SCAM i sent my phone off and got an email saying they’ve received my phone and i’ll get my money within 48 hours, it’s been over a week and i still haven’t had any money.”

Helpful Report

Posted 3 years ago

“After nearly a week was told they had not received my phone but pointed out it had been signed for 3 days previously. Now well over a week and surprise surprise it is due to COVID they have not looked at it. Wish I had read about someone still waiting after 3 weeks. Don’t answer the phone either.”

Helpful Report

Posted 3 years ago

“Bought an iphone as a Christmas gift. Phone doesn't work. No sound on calls at all. Sent back for repair. Been told its my problem as its been opened up by a third party. It hasn't by me! It's a refurbished phone. Looks like I've wasted £200 and have a very disappointed son. No one ever answers the phone and customer service is terrible. I will take them to court if necessary. Take your money elsewhere.”

Helpful Report

Posted 3 years ago

“Do not use this company they do not pay you even though you’ve sent them your device. Go to a reputable company or risk being scammed”

Helpful Report

Posted 3 years ago

“They have basically stolen my phone! No communication and when you do email them they just send you an automated email back all the time, they say trade in phone and money same day! Do not promote this if you can do it, they’ve had my phone 2 weeks now and no contact I’ve emailed and phoned (no answer)! I will be continuing to phone and email until I get my money or my phone back (which I’ll probably get neither) stay away!!!”

Helpful Report

Posted 3 years ago

“The quality of phones they offer is very good, and they offer very reasonable prices for any device you wish to re-sell.”

Helpful Report

Posted 3 years ago

“I would buy these phones since they are much cheaper for a like new phone, their giveaways are great 👍”

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Posted 3 years ago

“They are a very good company for refurbished phones”

Helpful Report

Posted 3 years ago

“Grade has a very professional and well managed Instagram account - great communication and always has great offers!”

Helpful Report

Posted 3 years ago

“This is a great company for refurbished phones. Their products are great quality! Hope to win the giveaway”

Helpful Report

Posted 3 years ago

“Sent my used phone nearly 3 weeks ago and have been chasing ever since. After assurances that they would pay ‘the day after they received the phone’ I thought, well why not. Anyway, 2 weeks on, they offered me two thirds of the initial offer for a one year old phone. I asked for it to be returned ASAP and, well that was a week ago and the Royal Mail tracking number they gave me says that Royal Mail still haven’t received the phone... Maybe they are inundated with phones and I’m sure they’re affected by Covid but if that is the case, change what it says on your website and in your communication. Maybe the phones they sell are great but when it comes to selling your old phone, based on my experience, I would use someone else. Fingers crossed that I eventually get my phone back...”

Helpful Report

Posted 3 years ago

“Amazing products. Hope to win the giveaway”

Helpful Report

Posted 3 years ago

“Great products. Hope to win the giveaways”

Helpful Report

Posted 3 years ago

“Amazing company: great customer service and fun weekly give aways to please all their customers! I recently had a battery replacement, no complaints! Amazing”

Helpful Report

Posted 3 years ago

“They are really nice and have amazing customer service. Hope to win a giveaway”

Helpful Report

Posted 3 years ago

“Amazing service, bought an iPhone XR and it came very fast! i highly recommend them.”

Helpful Report

Posted 3 years ago

“Had a problem with my Apple I Phone which has a battery problem no help yet still trying this is noy like Grade Mobile”

Helpful Report

Posted 3 years ago

“Never ordered from these people but they are truly professional when it comes to running their social media thingy on instagram. So if I ever need a piece of tech quickly in the future I will know where to come 😁”

Helpful Report

Posted 3 years ago

“Absolutely superb and happy about it.”

Helpful Report

Posted 3 years ago

“Nice company, excellent comms, great to deal with and top of the range products as a decent competitive price”

Helpful Report

Posted 3 years ago

GRADE MOBILE is rated 4.5 based on 2,382 reviews