GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,382 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 3 years ago

“Excellent service! Fast response time and speedy delivery! The phone is in excellent working order and not a scratch or mark anywhere. I would definitely use your company again. Thank you!”

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Posted 3 years ago

“Unfortunately I bought a iPhone 8 had it a week had a little touch issues having to turn it off and on again now I touched screen yesterday morning and all of a sudden the screen is cracked I’m wondering how the hell it’s cracked so easily don’t make sense !!”

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Posted 3 years ago

“Poor service , phone number incorrect, no one replies to emails . Customer service isn’t shocking .”

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Posted 3 years ago

“Bought IPhone XS grade A from Grade Mobile. It looks like brand new and everything is in order. The post was very fast. Took one day to arrive which is convenient because I lost my old phone. However, my battery health is 84% when received but I’m not complaining since they guaranteed the battery health will get minimum 75%”

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Posted 3 years ago

“Shocking customer service, terrible communication, delivery time rediculous. I actually thought I had been scammed. Quick to take almost £400 but I'm sure if I hadn't bombarded them with emails I still would have no phone. They didn't reply to a single email asking for confirmation of order tracking number or anything I'll never buy from here again. WORST COMPANY EVER”

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Posted 3 years ago

“The back camera on the phone doesn’t work and switches itself off from time to time. Too much hassle to send back as I need a phone for work. Won’t buy from you again I’m afraid”

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Posted 3 years ago

“Came rapid.well pleased with the phone mint condition”

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Posted 3 years ago

“The phone was dirty, there was dirt around the camera rim. There was dirt on the side of the phone as well the main screen. Considering we are in a pandemic they should automatically clean the phone, I as a pregnant women shouldn't have to clean dirt of a recently purchased phone. Very disappointing.”

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Posted 3 years ago

“Amazing”

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Posted 3 years ago

“Absolutely pukka company”

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Posted 3 years ago

“I really like the phone and the service is so quick.👍👍👍👍 I wish next time to see more product. Thank you”

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Posted 3 years ago

“The guys that work at costumer service are really good”

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Posted 3 years ago

“Got my son a unlocked phone for his birthday quality looked good but sim cards do not work in the phone, emailed them and they take ages to reply 3 weeks later issue still no resolved ! Son still waiting for a Working phone 😔”

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Posted 3 years ago

“Ordered iPhone charged it up it was hot to touch and only stays in 5 minutes 😡”

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Posted 3 years ago

“Worst customer service ever! I would never use again or recommend ,a week after ordering still not had a reply to emails or messages on social media and phone number just cuts you off so god help anyone wanting to get a repair or replacement under warranty . Seriously buy elsewhere.”

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Posted 3 years ago

“Terrible Service. Bought the iPhone XS in renewed condition. They obviously replaced the original screen with a cheap one as the middle of the screen is unresponsive and the phone clicks on things by itself. Customer service is non existent, have been trying to get hold of them for a week now to organise a refund and have heard nothing back. Don’t waste your time or money.”

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Posted 3 years ago

“Great phone well worth ordering”

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Posted 3 years ago

“Ordered a refreshed phone, received a “b” grade phone. Sent old one in to them and after 3 days of them receiving my phone I’m still waiting on payment “we pay the same day we receive your old device” not really accurate!”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

GRADE MOBILE is rated 4.5 based on 2,382 reviews