GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,382 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asking how you’ve done when you don’t return emails and when calling through on phone no connection, the phone I bought is been returned!!!”

Helpful Report

Posted 2 years ago

Hello Danielle, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“Avoid. High trade in price but low offer due to issue with iPad. Then a technical issue meant that I could not reject the offer, so it was recycled despite a request to return. Eventually managed to contact via email as no one answering the phones. Device on route back after nearly 4 weeks.”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you so much for taking the time to give us your feedback on your experience, it is much appreciated as it helps us improve our services. You have my sincerest apologies for the inconvenience caused, but I am glad to see that you were able to find a resolution, and the device has been returned. Once again I sincerely apologise for any inconvenience caused, however, we are always here to help if you need any further assistance. contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“The phone is in good condition and came with a charger and plug which is good. The only thing that was disappointing was that it says next day delivery but it took 2 days to come. So if it’s not ‘next day delivery’ don’t put it, we waiting in all day as it said it was on the way then didn’t turn up until the 2nd day.”

Helpful Report

Posted 2 years ago

“Handset is in great condition ! Fast delivery & I was accepted for credit despite not having the best credit score ! Very happy thank you”

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Posted 2 years ago

Hi Dani, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“I thought the site was great when I looked at It and read the reviews however I was left disappointed when I ordered a renewed phone and it came with scratches on the camera and a big chip missing out the corner and also still had somebody else's sim card still inside”

Helpful Report

Posted 2 years ago

“Dreadful from start to finish. Offer the best quote but when sent in they offered me almost half. Been waiting 2 weeks to be sent back. No replies now off customer service . Court action soon to the cowboys”

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Posted 2 years ago

“Great store . Great customer service and snappy delivery with care .Highly responsive and professional.”

Helpful Report

Posted 2 years ago

Hi Ahmed, Thank you for leaving a 5-Stars review. Here at GRADE MOBILE, we continuously strive to serve you better. Looking forward to helping you in the future! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Phone sent out next day and in mint like new condition no marks what so ever”

Helpful Report

Posted 2 years ago

“Super fast ordering and delivery. Great packaging and immaculate iPhone. Highly recommended!!”

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Posted 2 years ago

“Excellent condition as described of mobile phone. Very quick delivery service!”

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Posted 2 years ago

“Phone didn't work. Reset link to return phone didn't work. No more replies to emails for help. My kid very disappointed he wasted his birthday money. Wouldn't recommend”

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Posted 2 years ago

“Quick and easy to use... Order came in really fast delivery time... Great service”

Helpful Report

Posted 2 years ago

“Phone was in really good condition very pleased with it”

Helpful Report

Posted 2 years ago

“Phone was not unlocked, phone battery was below the minimum 80% Tried to call the different contact numbers, no one available, left a message for a call back, no call received. Have sent 3 emails to contact and sales emails - not even an acknowledgement so I have returned the phone for a refund. Let’s hope they at least honour that. The only thing I’ve had is this email asking me to review them.”

Helpful Report

Posted 2 years ago

“Very happy with phone in end but had problems getting there order one phone then was out stock offered complementary upgrade from 128gb to 256gb for this but still no phone in stock so paid extra to go from a 11 to 12 but only got 64gb and no offer of the compensation again for the first order so for that bit very poor Should of offered me discount or money back which I would done being a business owner my self”

Helpful Report

Posted 2 years ago

“Great communications before purchase (via the website but also the Amazon shop) and the phone is as described and good value. Thanks”

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Posted 2 years ago

“Thank u very much”

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Posted 2 years ago

“So far so good. Delivered as planned. Great condition. Working fine.”

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Posted 2 years ago

“I was highly impressed with the phone and the phone is so clean for Grand B”

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Posted 2 years ago

“I sold my iPhone to Grade mobile. They made an offer that I accepted. The the did not pay me. Now I am having to go through the court process to get my money. They have promised on several occasions to make the payment but keep coming up with excuses that are completely false. They simply DO NOT WANT TO PAY! This has happened before, if you google this company, other people have suffered the same treatment. They are SCAMMERS!! beware, you have been warned!”

Helpful Report

Posted 2 years ago

Hello Mike, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. I have reviewed your order and can see that the payments bounced back due to incorrect details, I can see that our Customer Support Team, did update your details and release the payment, however, unfortunately, this bounced back again. I do sincerely apologise for the delay in receiving your payment, however, please rest assured our team was doing everything in their power to ensure that the payment was successful, I can see a manual payment was made which can take up to 5 working days to process, and it shows that payment was made and received today. Once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

GRADE MOBILE is rated 4.5 based on 2,382 reviews